Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
4.6
Excellent
9K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Mix up
I liked the prompt service, however there was a mix up in names on the original certificate for 2 dogs.
8 January 2026
Y'all changed my 𝘭𝘪𝘧𝘦. as well as on a…
Y'all changed my life as well as on a daily to finally doing what I need to do to have in a service dog and I thank you from the bottom of my heart thank you very much for everything.
28 January 2026
Everything went well
Everything went well. Very professional. Everything went smooth an quickly. Thank you.
20 January 2026
second time I renew
This has been second time I renew my services with USA (united support animals). They have once again surpassed my needs with multiple copies of my therapy dog letter and my order for service dog patches. The therapist was excellent in her services as well.
28 January 2026
Great experience with United Support…
Great experience with United Support Animals. Everyone was extremely helpful and walked me through the process. Ebony is amazing and a great resource.
19 January 2026
I had a phone call with Den finding out…
I had a phone call with Den finding out that it was a misunderstanding with my previous order he changed everything and I will receive what I've always ordered every time that I have been dealing with this company Thank you so much Den for you're compassion and courteous service.
26 January 2026
Animal Support Process
Simple and easy process.
Received everything in a timely manner.
23 January 2026
Very knowledgeable and understanding
Very knowledgeable and understanding
Very compassionate
16 January 2026
Reply from UnitedSupportAnimals
Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation for transparency.
On January 23, 2026, we requested written proof from your landlord or property management confirming that the letter was denied (such as an email or formal notice). Unfortunately, we never received any documentation showing that the letter was rejected or deemed unacceptable.
Our process requires landlord verification in order to take the next steps or escalate the matter appropriately. Without proof of denial, we were unable to confirm that there was an issue with the letter or that it was not accepted.
We always make every effort to support our clients and address legitimate concerns when proper documentation is provided. We remain open to reviewing this matter if you can still supply written confirmation from the landlord.
Please feel free to contact us directly so we can assist you further.
Very thorough appreciate them very much
13 January 2026
Flexible call understandable…
Flexible call understandable questionary very professional letter arrive in time good purpose thank you
9 January 2026
My experience with United Support…
My experience with United Support Animals has always been wonderful. Their team is compassionate, understanding, and incredibly informative. They provide a truly valuable service for people with PTSD who rely on the comfort and support of their service animals. An amazing group of people doing meaningful work.
13 January 2026
Received my documents quickly
4 January 2026
Yes I ordered this so I could get into…
Yes I ordered this so I could get into an apartment and then I got everything was very happy with it but when I went to get into the apartment I needed a paper signed for that apartment and when I called you guys you wanted another $109 plus 45 for the paper and I already spent almost $300 on four dogs so I was not very happy
7 January 2026
Reply from UnitedSupportAnimals
Thank you for your honest feedback, and we’re truly sorry for the frustration this caused. We completely understand where you’re coming from — after spending close to $300 for multiple animals, the last thing you want is to feel like you’re being charged again just to move forward with your apartment.
To clarify, your original purchase covers the ESA letters and documentation for each animal. However, some apartment communities require their own custom verification form to be completed and signed in addition to the ESA letter. Those forms are not always standard and often require additional administrative processing and provider review, which is why there can be an added fee when a property requests a separate form.
That said, we absolutely hear you — and we want to make this right and help you get into your apartment without added stress. Please contact our team directly so we can review your order and see what we can do to assist you further:
📞 800-918-3151
🌐 unitedsupportanimals.org
We appreciate you choosing United Support Animals and we’d love the opportunity to resolve this for you.
You guys did very well thank you very…
You guys did very well thank you very much I'm helping me through this hard time I'm trying to find a vest for my dog it wasn't easy for me to find this now you guys did a very good job except I didn't get the right size vest I had to order a bigger size don't know if I should send the other one back or not it's a medium it's not going to fit my dog
4 January 2026
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