UnitedSupportAnimals Reviews 

8,743
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, making the process straightforward and pleasant. The service is frequently highlighted as wonderful and efficient, with many appreciating the ease and speed of obtaining necessary documentation for their support animals. Reviewers often mention the exceptional customer service and quick response times, noting that their questions were answered promptly and thoroughly. The user experience is generally described as simple and easy, with many expressing gratitude for the support received in navigating the certification process. However, some customers also noted issues with unhelpful support, long waiting times for paperwork, and a lack of clarity regarding airline regulations for emotional support animals.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and kindness.... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and gratitude for the help... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and knowledge of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and easy... See more

User experience

People report positive experiences with the user experience, often describing it as simple, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(8,743)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very accommodating

The representatives that I work with was very understanding very specific and very understanding of the laws and how things work. Answered every question on point and was very specific about the questions that I had and made sure that I understood. Copies for fair housing and emotional support animals were sent to my email along with the verified letter that my animals were now both registered as ESAs! The counselor I spoke to listened and made sure that my animals had the letters that they needed very promptly!

12 February 2026
Rated 1 out of 5 stars

The dog suit was to big I needed extra…

The dog suit was to big I needed extra small

17 February 2026
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback! We're sorry to hear the dog vest didn’t fit as expected. Sizes can sometimes vary by breed and body type, and we want to make sure your service animal has the right fit.

Please reach out to our support team and we’ll be happy to help arrange an exchange for an extra small size or guide you through the best option for your dog. Your satisfaction is very important to us, and we’re here to make sure everything works perfectly for you and your companion.

Thank you again for bringing this to our attention!

Rated 5 out of 5 stars

The company had confidence in my…

The company had confidence in my decision for myself and my dog. I was able to make my dog a service animal immediately. Everything arrived in the mail promptly. I have not paid for a single stay anywhere with him. This has been a life savor as he goes wherever I go.
TY

6 February 2026
Rated 5 out of 5 stars

Easy & Fast turnaround

I had no idea this was a real thing for cats but I’m sure glad I checked it out. It was super easy to do and the interactions that I had with the Dr. & an employee were really helpful.

4 February 2026
Rated 5 out of 5 stars

I had 4 pets 3 cats and 1 parakeet and…

I had 4 pets 3 cats and 1 parakeet and I was able to get two letters for myself with 2 pets on each letter, it cost me around $230 because it was a renewal im sure it’s probably not much more for first time but I can’t remember.

10 February 2026
Rated 5 out of 5 stars

This was a miracle for me on my trip…

This was a miracle for me on my trip because I felt like nothing could go wrong .
I was entirely right. No situation or changes were necessary and NO PROBLEMS Occurred. Exceptional experience with lots of help from the Airline of United .Thank you

19 February 2026
Rated 5 out of 5 stars

everyone was patient and kind

everyone was so patient and kind. I received my dog vest collar and certificate right away. They were very responsive to fix the spelling of my dog’s name quickly and resend the certificate.

4 February 2026
Rated 2 out of 5 stars

Didn’t send me the leashed or the…

Didn’t send me the leashed or the collar and I called because they put the wrong birthday for my puppy

27 January 2026
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback. We sincerely apologize for the initial error with your puppy’s date of birth. As soon as you notified us, our team corrected the information and issued the updated documents promptly to ensure everything was accurate.

We also want to clarify that the Premium Package you selected does not include the leash and collar. Those items are part of our Deluxe Package, which includes additional physical accessories.

We understand how important accuracy is, and we appreciate your patience while we resolved the DOB correction. If there is anything further you need or if you would like assistance with upgrading your package, our support team is here to help.

United Support Animals Support Team

Rated 5 out of 5 stars

This was a very enjoyable and easy…

This was a very enjoyable and easy process. I got to speak to the doctor the same day of the purchase, and I received my documentation via email the next day. The packet was received via mail about a week later and I'm very satisfied with the entire process. Thanks!

2 February 2026
Rated 3 out of 5 stars

Mix up

I liked the prompt service, however there was a mix up in names on the original certificate for 2 dogs.

8 January 2026

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