Ultion Lock Reviews 

12,260
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,000 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the robust security features, sturdy build, and smooth mechanism of the door locks. People appreciate that keys can be securely registered to prevent unauthorized copies, giving them real peace of mind. Reviewers also mention that the official website is intuitive and finding or ordering replacement keys is a remarkably straightforward process. However, some customers also noted that the locks can sometimes feel stiff to operate or difficult to open despite proper maintenance. A few reviewers were also dissatisfied with the customer service, warranty support, and overall communication when dealing with faulty parts.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that locks and keys feel solid, well-made, and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the sturdy and secure... See more

Service

Reviewers mention positive feedback about service, highlighting prompt responses and professional... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the informative and... See more

Order

Clients share positive opinions on order, highlighting the seamless and straightforward online process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more

Rated 5 out of 5 stars

A new door I had fitted was equipped with an Ultion lock and three VERY substantial keys were supplied. These keys are not able to be copied by standard key-cutting shops, adding to home security. R... See more

Rated 5 out of 5 stars

Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more

Rated 5 out of 5 stars

Our new lock was fitted as part of our new front door (c/o Everest). A really positive experience and the first time I’ve ever registered a key. Amazing product with top notch security features and a... See more


Company details

  1. Security Equipment Store

Written by the company

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,260)

981 reviews in the last 12 months

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Rated 5 out of 5 stars

these locks were a cost affected extra…

these locks were a cost affected extra to the two doors i've just had fitted.
i chose the Ultion "keyed alike" option (and so got 6 keys and 2 locks with the same serial numbers) as i have heard great reports about these cylinders and keys.

15 July 2026
Rated 5 out of 5 stars

Registering keys

Scanned the QR code that came with the keys, followed the instructions and our registration and cover was sorted in minutes!
Highly recommend +++++

10 July 2026
Rated 5 out of 5 stars

Great Service from the Customer Support Team

The customer support team responded to and resolved the issue that I raised with them quickly and efficiently, providing detailed guidance and support. The ability to upload a video of the issue was very useful. A new replacement lock was delivered along with clear fitting instructions. Great service, high quality locks and keys.

13 July 2026
Rated 1 out of 5 stars

Lock is very hard to operate

Lock is very hard to operate, it has been professionally adjusted and still there is difficulty opening the door to gain entry.
We purchased the correct, very expensive dry powder lubricant which is difficult to get onto the key to get it into the lock - a very wasteful product. We also purchased 'key aids' which fit onto the keys, did not expect to have to make these purchases and still have difficulty getting the lock to work. Very disappointed with what we thought was a high quality locking system.

13 July 2026
Ultion Lock logo

Reply from Ultion Lock

We’re sorry to hear you’ve been experiencing difficulties with your lock.

From your description, it sounds as though the issue may be related to another part of the door or locking mechanism rather than the cylinder itself.

We’ll be in touch with you by email shortly to gather some more information and see how we can help resolve the issue.

Rated 5 out of 5 stars

Safety

This is the first time I have ever known that you can guarantee your door locks,we have just had new doors and windows put in our new bungalow and I was amazed that they came with a guarantee, it gives me a sense of security knowing how safe I'll be in my bungalow. It was really easy to register the locks and the company got back fairly quickly with my unique code.now I can sit back, relax and enjoy my windows and doors.

12 July 2026
Rated 5 out of 5 stars

The registration of my new Ultion door…

The registration of my new Ultion door locks and keys was carried out by my window and door supplier.
The confirmation emails from Ultion was very quick.
The locks have a very smooth action and have certainly improved my home security

12 July 2026
Rated 5 out of 5 stars

Quality.

We have recently installed two new doors with Ultion locks fitted to them & building alterations have necessitated a third addition.
It was an easy decision to make - very neat, well made & secure item.

11 July 2026
Rated 5 out of 5 stars

Ultion lock

The lock that was fitted in our new door is easy to use, feels solid and safe. The follow up, from Ultion has been clear, and comprehensive.

9 July 2026
Rated 5 out of 5 stars

Needed new key tag

My key tag unfortunately broke and I was obviously very upset about this so needed check up with Ultion whether I was able to order another one. I used the chat system to enquire and got through very quickly. I got the answers I wanted . Help to order was offered but I decided to order online. The process was very easy. I am now waiting for my key tag to be delivered in two days.

11 July 2026

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