Ukwatchstrap Reviews 86

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've ordered many* watch straps/bands from this seller over the years, both direct and via his eBay shop. He stocks a wide range of high-quality items at good prices and with very reasonable postag... See more

Rated 5 out of 5 stars

Ordered just after 1pm and delivered before 1pm the next day ! Great service with email updates at each stage. Di Modell Carbonio Sport Black Carbon Watch Strap : Red Stitching : strap width... See more

Rated 5 out of 5 stars

Answered all questions promptly, and in a friendly manner prior to placing order. Super quick delivery. Ordered in afternoon, arrived first thing the following morning. The watch strap... See more

Rated 5 out of 5 stars

I’m reviewing this company just over a year after my watch strap purchase. Having had trouble with the initial strap I bought, I was quickly refunded and then purchased a Rosario Brietling style olive... See more

Company details


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4.8

Excellent

TrustScore 5 out of 5

86 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Well priced branded watch straps…

Well priced branded watch straps available in a range of lug widths, lengths, materials and colours. Product descriptions are well written and concise, and includes production method. Communication was very quick, and strap recieved well packed, marked as fragile and in a day. I will definitely buy from here again and recommend without hesitation.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Nick is top chap

Nick is top chap, there was some misunderstanding due to email cock-up - I had to escalate via PP, not seller's fault btw- all ok now, many thanks!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Di Modell leather Pilot watch strap

Great experience with this company. (Compared to some others I’ve tried). Bought a leather strap recently and is probably the best I’ve owned. Quality, comfort and sizing are all first class. Prices are the best I’ve found online. Communication, dispatch and packaging were excellent. Only £1.95 for 1st class delivery. I would recommend to all who are looking for a quality watch strap.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Watch Strap purchase

I have bought a few watch straps from Nick over the last year or so, and have always received first class service. Would definitely recommend this seller.

16 August 2023
Unprompted review
Rated 1 out of 5 stars

Non-existent Customer relations

Cancelled my order without me wanting. Think Nick got annoyed that I asked him for clearer pictures. Also, my with my purchase before last, I bought a 21mm strap from him where each part had a different width by 2mm! He has good prices but likely seconds. He did nothing to help here. No refund offered! I still have the faulty strap. I've spent a lot with his store. Well not anymore. Customer service leaves a lot to be desired here. I concur fully with other negative reviews on here. Nick seems to throw tantrums with no consideration of the customer as is obvious by his inaccurate response! P. S. The "dozen" messages Nick refers to was me asking to see clearer images which seemed to turn into childish argument back and fourth about "I can see it clearly, why can't you" attitude. As Nick mentioned in his response, I'm a customer wanting to buy an expensive strap, so yes I'd like to see it clearly first!

19 January 2023
Unprompted review
Ukwatchstrap logo

Reply from Ukwatchstrap

Despite exchanging over a dozen messages with this customer we could not confirm that the strap they ordered would be suitable. Rather than them ‘gamble’ on an expensive strap we let them know that we would refund them and not send it whilst still trying to continue to communicate with them. Unfortunately this did not work out. As the customer points out, they have ordered a number of straps from us in the past and they have only had a problem with one. We supplied the customer with return instructions to send it back for a full refund including return postage costs. The other straps they bought seem to have met their expectations to the extent that they came back to buy another. We do not stock nor sell seconds. That would be a bad business model. We would pay to send them out, pay to get them back and refund the customer in full, so would quickly lose lots of money. We sell good quality straps at good prices.

Rated 5 out of 5 stars

Good service

First time using this company.
I bought a very reasonably priced 24mm leather watch strap. The site was easy to use, the strap arrived the next day and it is good quality.
What more can you want? I will happily use ukwatchstrap again in future.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Di Modell chronissimo strap

Customer service second to none from Nick, postage within 48 hours at a low cost of under £2. Ordered the Di-modell chronissimo strap (twice the price) elsewhere and hard to distinguish it from the Sinn alternative at three times the price, and wouldn't be surprised if it was made by the same manufacturer. Will be ordering again this week.

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary Service!

Second time I've used this site - very impressed by the range and value.
Unfortunately, after a while my latest strap started to deteriorate but when I contacted them and sent photos the response was immediate: a full refund and an assurance that the issue would be taken up with the (German) manufacturer. Problems happen and it's the way they're dealt with that separates the good guys from the rest!

6 June 2022
Unprompted review
Rated 5 out of 5 stars

Year on strap update.

I’m reviewing this company just over a year after my watch strap purchase. Having had trouble with the initial strap I bought, I was quickly refunded and then purchased a Rosario Brietling style olive green/brown strap instead. A year on and the strap is comfortable and has worn well without any problems. It’s good quality and has really improved the look of my Seiko Solar powered military watch. I would definitely shop here again based on the resolution of my initial problem and the quality of my second strap (Rosario Italy).

27 February 2022
Unprompted review
Rated 5 out of 5 stars

18mm "Bond" Nato Strap

I bought the black, grey and red "Bond" Nato style in 18mmm to replace the scratchy single pass Nato strap which came with my new Lorus Lumibrite field watch. No problems: I received the strap the day after I ordered, it fit my watch exactly, comfortable to wear and is a high quality product Very highly recommended.

29 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought a couple of straps from this company.

Great choice of straps and buckles.

Fast delivery -- Highly recommended and would definitely use again.

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Review deleted wrong company

I have removed my review

24 June 2021
Unprompted review
Ukwatchstrap logo

Reply from Ukwatchstrap

We have exchanged messages with the reviewer and she has sent details of a purchase from a completely different website / company. She did not buy from us. We have asked her to remove the review and suggested ways to resolve this with the company she did buy from.

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