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UK Office Direct Reviews 

4,255
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 539 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and competitive prices offered across a wide range of office products. People also highlight that the website is extremely easy to navigate, making the online ordering process completely straightforward. Some reviewers were not happy with delivery times, noting occasional unexpected delays or issues receiving their packages on schedule. A few consumers additionally mentioned receiving damaged outer packaging or encountering minor problems with order fulfillment and missing items. Despite these occasional setbacks, most buyers remain very satisfied with the overall value and quality of their purchases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the remarkably fast and prompt... See more

Product

Consumers find product satisfaction to be high, praising the good quality, sturdy nature, and competitive... See more

Order

Customers had positive experiences with order, highlighting the simple online process and competitive... See more

Price

Users describe satisfaction with price, frequently highlighting competitive and reasonable rates compared to... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service ive had endless problems with fake micro sd cards at amazon and ebay. But i found uk office direct to have competative well priced sd cards at reasonable prices that work flawlessly... See more

Company replied

Rated 5 out of 5 stars

They were great. I mistakenly purchased the wrong item and when I contacted their customer support for assistance, not only did they deal with my request swiftly, but as good will, they also let me... See more

Company replied

Rated 5 out of 5 stars

Great service with next day delivery. Folders were really good quality considering the price. Will definitely use again for our small swimming club if we need anything else.

Company replied

Rated 5 out of 5 stars

I ordered magazine holders. They are just what I have been looking for at a very reasonable price. I am so pleased with them. I feel I must recommend this company despite a slight hiccup in deliver... See more

Company replied


Company details

  1. Office Supply Store
  2. Business to Business Service
  3. Cleaning Products Supplier
  4. Office Furniture Store
  5. Pen Store

About UK Office Direct

Written by the company

The UK's Low-Cost Office Supplier

At UK Office Direct, we believe businesses shouldn't have to pay more for the products they use every day. That's why we've built our business around delivering quality workplace essentials at consistently competitive prices. Whether you're stocking up on office supplies, paper and ink, or ordering furniture, cleaning products, catering essentials and workplace equipment, you'll find over 65,000 products in one place – all backed by great value and reliable service.

More value. Less hassle.

Running a business is challenging enough without spending hours comparing suppliers or chasing the best deal. We make purchasing simple with straightforward pricing, a wide product range and fast, dependable delivery, helping you save both time and money. By continually improving the way we work and investing in efficient processes, we're able to keep costs down and pass those savings directly on to our customers.

Why businesses choose UK Office Direct

• Over 65,000 products across office and workplace categories.

Low Price Guarantee, giving you confidence you're getting outstanding value.

Fast, reliable delivery to keep your business running smoothly.

Business credit accounts for greater flexibility and cash flow.

Simple online ordering with straightforward service from start to finish.

Our promise

We don't believe buying workplace essentials should be complicated. Our focus is simple: quality products, competitive prices and dependable service that helps businesses spend less and get on with what they do best. Every order. Every day.

Written by the company


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.5

All reviews

(4,255)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price, Arrived Next Day

Good price. All arrived next day.
Perfect
Thanks

9 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Excellent website

Excellent website, easy check out process and fast delivery.

11 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thanks for the feedback.
We are glad to hear that you thought ordering through us was quick and hassle free. We try our best to improve the quality of our service and reduce any hassle associated with ordering through us. Please do not hesitate to use us again!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

order not arrived

order not arrived

13 June 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon

I am sorry that your order is yet to be delivered.

Looking at your delivery address, we do advise to allow 2-3 business days delivery due to your location - this is noted on our T&Cs:
https://www.ukofficedirect.co.uk/help/topic/delivery-costs?_gl=1*l9ay7v*_up*MQ..*_gs*MQ..&gclid=EAIaIQobChMI1efYz9LIhAMVc5BQBh0s9w0CEAAYASAAEgJvo_D_BwE

I can see that we are working on cancelling the order as per your request and we will issue a refund ASAP.

Kind regards,
Caroline

Rated 2 out of 5 stars

1x sugar and 2x sweetners

Items ordered not delivered as not in stock and flimsy box damaged once delivered. some small items missing.

11 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you so much for your feedback.

I can only apologise for the way your order was delivered, please could you send some images over so we can forward onto the warehouse so that we can improve our packaging in the future to ensure safe for transit. As regarding missing items, I can't see that you have raised a query on this but I have passed this over to Harry who looks after your account and asked him to contact you.

Apologies again for the inconvenience caused.

Kind regards,

Customer Services

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery

9 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

Order not available

Order not available poor communication.

11 June 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry that your order was out of stock. However I can see that only 1 out of the 4 ordered was unavailable.

The 3 in stock show as delivered on the 11th June.

I can see we did cancel the 1 not available and a refund will be issued this week.

Apologies from any inconvenience caused!

Kind regards,
Caroline

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.


Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

The fact that when I ordered the wrong…

The fact that when I ordered the wrong thing due to confusion caused by internet search you responded rapidly and without fuss.

11 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for getting in touch,

We always appreciate reviews like these as we always strive to provide the best service possible for our customers.
We are glad to have you as a customer.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Good prices, fast delivery

Good prices, accurate fulfillment and very fast delivery. Can't really fault it.

11 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

Delivery made to wrong address

The delivery was made to a property. 1km from house. One of our members of staff lives there and seen it behind bush.

10 June 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon

I am sorry that your order was delivered to the wrong location - I am glad to read that you did locate the order.

We will feed this back to the courier!

Please get in touch if we can assist any further.

Kind regards
Caroline

Rated 5 out of 5 stars

Order was processed quickly and…

Order was processed quickly and delivered on time.

9 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us

We are proud to supply a vast range of products and provide a great service to you!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.
Your feedback is appreciated, we pride ourselves on delivering quickly and seamlessly to our customers. We are aiming to improve on this even further. Please do use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback

We are grateful for the kind words about our service; we always strive to provide the best service for our customers!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Delivered promptly and very happy with…

Delivered promptly and very happy with quality

6 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with the prices of our products and quality.

Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Great efficient service

Great efficient service, will use UK Office Direct again in the foreseeable future.

6 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.

Your feedback is appreciated, we pride ourselves on delivering quickly and seamlessly to our customers.

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Good price on photo copier paper

Good price on photo copier paper, and nice delivery person

4 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with the prices of our products. We are proud to supply a vast range of products and are happy to supply you for your future stationery needs.

Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Good prices

Good prices, fast delivery.

5 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.


Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great service.

5 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.


Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Excellent prices and great delivery…

Excellent prices and great delivery service. Will defo use again

5 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with the prices of our products.
Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

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