Very nice quality door. Delivered quickly too.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solid oak doors for an Edwardian renovation We needed to replace all the internal doors in our 1920s house as part of a full renovation. The original doors were long gone and we wanted something... See more
Company replied
I want to make special mention of Clo who was always friendly and responsive and worked persistently to remedy a situation in which one of the doors delivered was the wrong size. Human-powered custome... See more
Company replied
We went for a Solid Oak Rustic Barn Door and it's exactly what we were looking for. The door arrived in good condition and looks fantastic now it's installed..
Company replied
Company details
Written by the company
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Contact info
Unit 6, LE10 3BF, Hinckley, United Kingdom
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at every stage
Preliminary contact from both my builder and me was fully recorded on the company's system, so when I finalised my order all the information was easily accessed and ordering was straightforward with the same customer agent, Layla. She was friendly, efficient and extremely helpful. A pleasure to do business with.
13 November 2024
Unprompted review
Reply from UK Oak Doors
Hey,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Layla was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Perfect
Perfect. Absolute gem, answered questions quickly and assisted with placing order. Quick, efficient and hassle free.
21 November 2024
Unprompted review
Reply from UK Oak Doors
Hey,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from our team was really professional, and that they helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Lily was very helpful and friendly.
20 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Christine,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great service thus far
Great service thus far. I had the pleasure of dealing with Lily for my order, who was really helpful, knowledgeable and a delight to work with. Many thanks.
13 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Steve,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great communication and very friendly…
Great communication and very friendly service
8 November 2024
Unprompted review
Reply from UK Oak Doors
Hi Karen
Thank you for giving us your time to leave us a review. We appreciate you feedback and hope to see you again.
Kind regards
The UK Oak doors team
Great service from UK Oak Doors
Great service from UK Oak Doors: fast communication, very knowledgeable staff and effective follow up.
8 November 2024
Unprompted review
Reply from UK Oak Doors
Hi
Thank you for giving make the time to leave us a review. We appreciate the feedback towards our team. We do our absolute best to make sure we can assist where possible.
Kind regards
The UK Oak doors team
Bury doors
Lilly was able to answer my questions easily and efficiently. Very pleasant manner. Made parting with my cash very easy.
7 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Bernadette,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Excellent customer service
Excellent customer service. Very quick response to my query and changes to my order made in time to add to my scheduled delivery.
4 November 2024
Unprompted review
Reply from UK Oak Doors
Hi Kelly
Thank you for giving us your time to leave us a review. We are glad we could help you.
Kind regards
The UK Oak doors team
Purchase of oak frames
Polite and efficient service from Lily. Also very knowledgable about the product. Let’s hope the product matches the service!
6 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Paul,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Fast ordering
Chat in person with Lily to help with my order - invaluable.
Thank you
5 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Paul,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Excellent customer service from Lily
Excellent customer service from Lily. Ordered alot of doors and hardware from this company previously and all have been perfect. Delivery and communication is also very good.
5 November 2024
Unprompted review
Reply from UK Oak Doors
Hey Andy,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Decisions made easy
It was Lilly in sales that made my experience great. Nothing was too much trouble and every comment helpful. Thank you.
30 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Alex,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Excellent customer experience from…
Excellent customer experience from Kane, who was patient, knowledgeable, helpful and efficient
Thank you
30 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Anthony and Lynda,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Kane was really good, and that he helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
We had ordered skirting which we had…
We had ordered skirting which we had been told would mot be in stock for 5 weeks when we got there to pick up the door frame. The staff said they'd had some delivered we phoned oak doors and they said we could have it boom
4 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Craig,
Thank you for taking the time to leave us a great review, it's highly appreciated.
I am glad to hear that the service was really professional and helped you get everything you needed quicker than first thought!
Kind Regards,
The Team at UK OAK DOORS
Great Team
From initially speaking to Lily in sales, placing the order, making payment and receiving the delivery from two very helpful guys from Byeway, the whole process was faultless. I'm a returning customer who has bought 18 doors from UK Oak Doors and can recommend them.
24 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Peter,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need alongside Byeways having helpful delivery drivers!
Kind Regards,
The Team at UK OAK DOORS
Excellent service.Highly recommended
Friendly knowledgeable staff and simply process from quote to purchase.
25 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Malcolm,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Layla was really good, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Fantastic service from UK Oak Doors
Fantastic service from UK Oak Doors, All doors and hardware ordered from one place. Layla is an absolute credit to you, so helpful, a font of knowledge with the patience of a saint!
Thank you Layla and UK Oak Doors.
24 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Mr J Skinner,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Layla could help with your purchase and shall pass on your kind words to her.
Spread the word.
Best Wishes
The team at UK Oak Doors
CAVEAT EMPTOR
CAVEAT EMPTOR:
Regretfully this company is selling "External" doors which are not fit for purpose and failed so badly within 2 months of fitting that they need replacing. Delivery also included faulty items which were replaced, albeit slowly.
- They are not suitable for exterior use
- They are not solid oak (the laminate is bubbling in numerous places)
The company is refusing to accept liability because of their warrantee exemption clause states the doors should not be used without an awning. Our doors are placed under a protruding roof which prevents the fitting of an awning. They are failing at the base, where an awning would not have helped.
We have spent £5,000 on the doors including the weather bars - sold as required "when your door is exposed to the weather". I have been in contact with the CS team for several weeks, but their refusal to take ownership of these poor quality doors has led to this review.
24 October 2024
Unprompted review
Reply from UK Oak Doors
Hello,
Prior to installation, all customers receive our maintenance and care guide specifically for our Solid Oak External Doors. This guide includes essential instructions on how to protect the longevity and appearance of these products. As noted, you reviewed and agreed to these instructions, which outline the requirement of a protective porch or canopy with a minimum of 800mm coverage. This measure is particularly important for optimal performance, as it helps shield the natural product from direct exposure to the elements.
Our external doors must be stored, treated, and maintained according to specific guidelines to ensure that they deliver the durability and quality expected. Following these guidelines rigorously is necessary to activate the warranty. This information can be viewed via the link below, which is also available on each product page and can be provided through phone support.
https://www.ukoakdoors.co.uk/product-disclaimer
Unfortunately, if the agreed to instructions are not followed, it limits the extent to which we can assist. Adhering to the care guidelines is essential to achieve the best results and allows us to offer full support.
We would also like to clarify that, as discussed and advertised, our external doors are crafted from 100% solid oak, assembled using multiple pieces of solid oak bonded together for enhanced stability and strength. Further details on this construction method are available below.
https://www.ukoakdoors.co.uk/solid-oak-construction
Lastly, we apologise for the inconvenience caused by the damaged frame upon delivery in April. We understand how frustrating this can be. Our email correspondence shows a replacement was promptly ordered the next working day. We strive to resolve such issues swiftly to minimize any disruption to our customers.
Thank you for taking the time to provide us with feedback.
Sincerely,
The UK Oak Doors Customer Services Team
Excellent service
Excellent service and very knowledgeable.
Have bought from them before and the products are very well made.
Would recommend
24 October 2024
Unprompted review
Reply from UK Oak Doors
Hey Ben,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need matching previous doors.
Kind Regards,
The Team at UK OAK DOORS
Cottage doors
Although rather expensive the doors and hardware I purchased are of a very high quality and have transformed the cottage!!
I also found the telephone staff more than helpful on each occasion I needed to call.
Will definitely recommend.
30 September 2024
Unprompted review
Reply from UK Oak Doors
Hey Emma,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from the team was really knowledgeable and professional, and that they helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.