Ukminibushire Reviews 

417
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and punctual, often arriving early. The booking process is frequently described as easy and efficient, with helpful agents providing good communication. Many people highlight the excellent service, noting clean, comfortable minibuses and smooth, timely journeys. However, some people were dissatisfied with aspects of the customer service, citing poor communication and difficulties in getting driver details. A few others felt the provided minibus was unsuitable, sometimes smaller than agreed, leading to discomfort. There were also instances where the service did not arrive as expected or was late, causing inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising the drivers for being punctual,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality and... See more

Customer service

People report ambiguous experiences with customer service, with some praising brilliant communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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4.5

All reviews

(417)

92 reviews in the last 12 months

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Rated 3 out of 5 stars

16 seater minibus

This was my first time using uk mini bus hire. I found the customer service from the office to be poor. After booking and paying my deposit I received no confirmation and no receipt and had to chase this. This led me to look into reviews and found a number of negative reviews. I began to panic as I had booked this for a special family occasion and didn’t want to be out of pocket or without transport, but the office team did nothing to reassure me, only a short sharp response from the manager when I asked him to call me, saying speak to the person you booked it with.
The bus did turn up, and the driver was great, I couldn’t fault him. Although the details he had been given from the office were wrong.
I have given a neutral 3 stars purely for the driver. I would not recommended uk mini bus hire as a company!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

16 Seater Minibus Experience

Customer support was excellent and addressed all queries raised in a timely manner. We hired a 16 seater minibus (with driver) for a day.

Inside the minibus was a basic (no frills) design and comfort. It was tight for adults (limited leg room and width of seats) but teens were fine.

While driver arrived later than planned, pretty good approachable driver for the day journey.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, on time & flexible!!

We used this company to travel to Hereford Race Course and they were brilliant throughout.

Edward was very responsive and helpful throughout the booking process and the driver on the day was really friendly and allowed us to move the pick up time earlier on the day without any stress!

Will definitely look to use them going forward

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. There was a mistake in the driver's telephone for returning but perfectly resolved. We will be in touch for next transfers in UK.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Dublin Rugby Trip

Our trip to Dublin for the Rugby on Saturday was a great success thanks to UKMinibushire. The luxury bus was very clean and a super set up for 9 guests. The driver couldn’t have done more for us in terms of pick up and drop off. Thanks BDONI.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

How to hire a Mini Bus with no fuss

I made an enquiry for a 16 seater coach to take us to a memorial service. I received a prompt and very courteous reply by return. I was very happy with the price so booked it straight away. Within half an hour I received written confirmation with all the correct details with a link provided to make it very easy to pay the required deposit.
On the day the mini-bus arrived early as it did for the return journey.
Could not have been better - Great service !!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company . Definitely recommend

Here’s the revised review:

We hired a 16-seater minibus for a funeral, our first time using this company. The bus arrived on time, and the service was excellent. Paul , the driver , was very friendly and extremely accommodating Edward , thank you for the perfect and flawless arrangement.
Very satisfied and would definitely recommend.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent minibus service

Excellent minibus service! The driver arrived early, which made the trip hassle-free. He was incredibly friendly, making everyone feel comfortable and at ease throughout the journey. His positive attitude and professionalism really stood out. He was also punctual, waiting for us at the end. Highly recommend this service!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend!

The booking process is really easy, communication is great and the driver has always been there on time. Would highly recommend UK Minibus Hire - we use them as a shuttle service for our staff Xmas party to take people back and forth to the train station as and when they want to leave. Works really well.

29 November 2024
Unprompted review

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