Ukminibushire Reviews 

420
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and punctual, often arriving early. The booking process is frequently described as easy and efficient, with helpful agents providing good communication. Many people highlight the excellent service, noting clean, comfortable minibuses and smooth, timely journeys. However, some people were dissatisfied with aspects of the customer service, citing poor communication and difficulties in getting driver details. A few others felt the provided minibus was unsuitable, sometimes smaller than agreed, leading to discomfort. There were also instances where the service did not arrive as expected or was late, causing inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising the drivers for being punctual,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality and... See more

Customer service

People report ambiguous experiences with customer service, with some praising brilliant communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

420 reviews

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No recent history of asking for reviews

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4.5

All reviews

(420)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, booked to take us to see Oasis in Manchester, have to admit a little apprehensive, but could not fault the company, billiant.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and highly recommend

Our mini bus arrived early, which was great and a relief - as we had a long drive to a funeral which couldn’t start without us. Excellent driver, courteous, and on our return, a different driver but equally so.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Top service!!

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted out in minutes... but alas,that's the way it is these days!?)
The day before the pick up, confirmation was sent and balance paid.
the pick up was spot on time and the return journey was just as efficient..
the driver was a very nice chap too and his communication excellent!
I will definately use again!!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

The mini bus for the outward journey…

The mini bus for the outward journey was rough inside, broken seat belt brackets , frayed seats and window openers held closed with sellotape which opened on the journey which made the minibus cold & windy.
The driver was constantly watching cricket on his phone!
Although the minibus on the journey back was far more expectable , no complaints and the driver very professional.

2 August 2025
Unprompted review
Rated 4 out of 5 stars

All’s well that ends well!

Sid was a lovely driver who kept in close contact to ensure a smooth pick up for our party of 16. Unfortunately the original driver cancelled on the day of the event due to a mechanical issue. It was a bit nerve wracking until Michelle found us Sid! All’s well that ends well!

27 July 2025
Unprompted review
Rated 3 out of 5 stars

Very useful being able to go with one…

Very useful being able to go with one company who then booked our coaches with multiple companies. However, there were quite a few mistakes made along the way - wrong destinations, wrong pick up addresses, wrong final balance. All were corrected after raising it but certainly added some stress along the way.

14 July 2025
Unprompted review
Rated 4 out of 5 stars

excellent driver, excellent coach

The coach was in excellent condition—neat, tidy, and comfortable. The driver was friendly and greeted both the staff and the children as we boarded. The ride to our destination was smooth. However, we encountered an issue with a blown tire on the way home. The driver was very attentive, apologising repeatedly and working tirelessly to find a solution. He kept us informed about everything that was happening. Despite being four hours later than our scheduled time, he safely brought us back to school, and we were very grateful for that.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service . Driver is very kind and we have enjoyed lot with him because he has done lot of fun with us .That was our nostalgic memory now.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Wedding pick up.

The drivers were on time to collect us from each venue and when I rang to change the pick up times they dealt with the problem. Unfortunately there was some con fusion with our taxi on the late night pick up as he didn’t seem to know who had administered the pick up and did not know who Sharon was.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

Bus turned up for wedding transport but driver went to multiple wrong locations and sent incorrect pins as to where he was which was a complete mess. Then demanded £400 cash or wouldn’t move the bus. Zero pre warning that this was the case and no invoices issued. I would stear clear. No attempt at apology from company just asked me to provide a review

5 July 2025
Unprompted review

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