Ukminibushire Reviews 

417
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and punctual, often arriving early. The booking process is frequently described as easy and efficient, with helpful agents providing good communication. Many people highlight the excellent service, noting clean, comfortable minibuses and smooth, timely journeys. However, some people were dissatisfied with aspects of the customer service, citing poor communication and difficulties in getting driver details. A few others felt the provided minibus was unsuitable, sometimes smaller than agreed, leading to discomfort. There were also instances where the service did not arrive as expected or was late, causing inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising the drivers for being punctual,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality and... See more

Customer service

People report ambiguous experiences with customer service, with some praising brilliant communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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No recent history of asking for reviews

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4.5

All reviews

(417)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a lovely driver

Such a lovely driver, really kind and helpful. The bus was very clean and comfortable, and both our journeys were smooth and timely. Thoroughly recommended!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, would use again

Excellent service, new, clean, comfortable minibus and our driver, Mohammad was a lovely guy. Traffic out of London, and then on the M3 was a nightmare. What should have been a 2 hour journey took 4.5 hours and our driver never once complained, although he looked tired. We did have a rest break on the M3. Would definitely use this company again.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Prompt & courteous.

Perfect for wedding pickup and late drop off. Good comms and payment method prior to the day. Clean and tidy minibus. Prompt & courteous driver. Proved adaptable when wedding evening do finished earlier than planned.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic customer service from getting a quote to booking. Our driver was ready with plenty of time to spare and easy to contact when we wanted to return. Would definitely use again. Thank you.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

We used Ukminibushire for the Gold Cup…

We used Ukminibushire for the Gold Cup Day at Cheltenham, the company were easy to deal with and reassured us of any concerns we had prior to the trip. On the day the driver was local and had a good knowledge of the local roads meaning we could avoid some of the chaos. We will be using them again and would highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Good value and quality!

The booking system was easy and call operators were always helpful - especially Michelle.

Dave the driver was a great chap and was helpful and attentive throughout the day. Would recommend and use again.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast service

The team at ukminibushire are extremely fast replying and highly efficient. I do sense some competition between colleagues there which can feel a little bit 'awkward' from the customer position, but cannot knock their speed overall.
I have used ukminibushire twice for the same type of vehicle and there was differing quality between the buses we received. I guess they use various suppliers. Buses have been decent overall though.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The communication from the team prior to the event was superb. Always on hand to ensure the correct information is shared. On the day of the event the minibus was prompt and allowed for an easy departure.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Driver was very good

Driver was very good, efficient and on time and no dramas whatsoever. I would definitely recommend this company for your minibus hire. We continue to use them for all our sporting events.

21 February 2026
Unprompted review
Rated 3 out of 5 stars

Good driver … poor communication from the booking team

The driver was friendly, accommodating to our needs and on time. The vehicle was clean and driven well.

Unfortunately the communication with the booking team (Edward) was far from good, not only did I have to both call and email prior and on the day of travel to get drivers details (which were incorrect when received) there was no proactive customer service (except to ask for a review).

This is a shame as the actual service did what we wanted …

7 February 2026
Unprompted review

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