UK Electrical Supplies Reviews 

5,579
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality products available at very competitive prices across the entire catalog. Consumers also appreciate the remarkably fast delivery times, excellent packaging, and helpful assistance provided by the support team when placing orders. Some reviewers were not happy with occasional delivery delays that took significantly longer than initially expected. A few people also noted receiving incorrect items or wrong product variations which subsequently required returns and prompt replacements. Others mentioned that certain items were out of stock or required special manufacturing lead times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and careful... See more

Product

Reviewers mention positive feedback about product quality and availability, noting a wide range of... See more

Service

Users describe positive interactions with service, highlighting fast delivery, helpful guidance, and prompt... See more

Order

Reviewers highlight positive aspects of order processes, describing online purchasing as very easy and noting... See more

Price

Clients share positive opinions on price, frequently highlighting competitive rates and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered switches and sockets and when my electrician came I had ordered some switches incorrectly. I contacted UK Electricals and returned the switches which was a very easy process and I was refund... See more

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

UK Electrical Supplies is by far the most trustworthy website with an exhaustive set of supplies. I had a very specific need for some very very specific items, which apart from UK Electrical Supplies,... See more

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(5,579)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

5 STAR PURCHASE EXPERIENCE *****

I had sent out a request to numerous companys looking for a replacement strip light alternative for a under kitchen light unit that was no longer manufactured.

Of all the dealers that the request went to Quenton was the only one that bothered to respond and helped to try and come up with an alternative.

The service level received from Quenton was and has been excellent throughout and indeed worthy of a 5 star review and has been a brilliant ambassador
for Uk Electrical.

Well done !

19 October 2026
Rated 5 out of 5 stars

Replacement for discontinued control unit

I needed to replace an old, discontinued control unit, and received a quick response with an alternative unit which is compatible with my system. They responded quickly to a couple of queries I had and I the purchase was quick and painless. The unit was delayed in transport but I was notified quickly. The replacement unit works grand. Overall a great experience, exactly what I needed.

21 October 2026
Rated 5 out of 5 stars

Excellent service

I ordered switches and sockets and when my electrician came I had ordered some switches incorrectly. I contacted UK Electricals and returned the switches which was a very easy process and I was refunded promptly. When I received the new switches I realised I’d ordered ones with a white switch instead of surround and had to send them back again. Again the process was very easy and I was refunded promptly. I was also impressed with their customer service when I had to contact them about the type of switch I needed. Overall I wouldn’t hesitate to use UK Electricals again or recommend.

15 October 2026
Rated 5 out of 5 stars

Super customer service

Very impressed with this company's fast customer responses and resolution. We had ordered small lights on line that turned up with a different finish to that shown on the website. The company followed up very quickly and a great guy turned up with the correct fittings. Thank you Quenton Lee.

15 September 2026
Rated 1 out of 5 stars

Very Disappointing customer service…

I ordered a large number of spotlights for a renovation project but subsequently found out they were the incorrect item. I returned them and this company won’t refund me for half of them due to there being a small letter marked on some of the boxes (I marked some of them to indicate to my electrician which rooms they were for). There is absolutely nothing wrong with the items I returned.
Before I knew they wouldn’t refund me for the incorrect items I reordered the correct lights and have spent over £1000 with them and I don’t feel like this is a good way to treat a customer. Won’t be using them again.

10 September 2026
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Dear Sinead,

Thank you for your feedback, and thank you for your recent orders with us. We appreciate your business and are truly sorry to hear that your experience did not meet your expectations.

We always aim to be as flexible as possible with returns. However, as outlined in our Terms & Conditions, unwanted items must be returned in a saleable condition to receive a full refund or replacement. Because writing was marked directly on the manufacturer’s product packaging, our supplier was unable to accept those specific boxes back, which regrettably meant we could not process a refund for those units.

We completely understand that the markings were made with good intentions to assist your electrician, and we sincerely apologise for the frustration this situation has caused—especially given your loyalty in reordering with us.

If there is anything further we can do to support your ongoing project, please feel free to reach out to our customer service team directly.

Kind regards,

David
UK Electrical Supplies

Rated 1 out of 5 stars

Never replied to my email

Never replied to my email. Now I can't no way of getting a refund! The switches have a gloss shine to them, making them look cheap. I thought they were Matt , as they look much nicer in pictures than in real life

11 September 2026
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Sarah,

We sincerely apologise for missing your initial email; for some reason it went into our spam folder. A member of our team has now responded to you in order to assist you with your refund procedure. We hope that this goes smoothly and that you are satisfied with the outcome. Regarding the products you ordered, we’re sorry to hear that you were not pleased with the finish. We do our best to source quality products and recommend that you browse more of our range in the future.

Kind regards,
David
UK Electrical Supplies

Rated 3 out of 5 stars

If its on the website

If its on the website, I would and expect it to be in stock with 2 to 5 days delivery, unless it says otherwise, and did not get it until 2 weeks later with no email to say they did not have one in stock or been delayed, it wasn't until I phoned them twice that I did receive it the next day, communication is the key thing, at least I would know when to expect it, it does not cost anything to send an email.

23 September 2026
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Michael,

We’re sorry to hear that you were unsatisfied with the speed of our deliveries. Our normal delivery lead time is 2-5 working days. As your order was placed after the cutoff on Thursday the 17th and delivered on the following Thursday the 24th, it did fall within the standard delivery timeframe, albeit at the far end. We fully agree that communication is vital and we sincerely apologise that you had to call twice. We will take your feedback into consideration and hope you give us another chance in the future.

Kind regards,
David
UK Electrical Supplies

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