Ukairpurifiers Reviews 

128
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being exactly as described, working brilliantly, and providing excellent quality, with many noting their effectiveness in purifying air or cooling rooms. The delivery service is consistently highlighted as fast and efficient, with many people appreciating the prompt shipping and quick arrival of their orders. Reviewers also commend the overall service, citing good communication, efficient transactions, and a positive online buying experience. However, some customers experienced issues with delivery, noting significant delays despite advertised next-day shipping, and some units arrived with functional problems or design limitations like inflexible hoses.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and functionality of items like... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt shipping and fast... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with their purchases,... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very happy with my experience with ukairpurifiers- the delivery was really fast which was very much appreciated as we ordered a fan during a heatwave! We'd chosen the fan based on a Which? revie... See more

Rated 5 out of 5 stars

These guys are awesome. Prompt shipping and fast delivery. Managed to score some air conditioners that they had and they were delivered next working day. Support team is very responsive and helpful... See more

Rated 5 out of 5 stars

Purchased the Blue Max 3250i and it was delivered in two days. This product is exactly as described and works brilliantly, detecting small nuances of impurities and adjusting the airflow as required.... See more

Rated 5 out of 5 stars

I bought a Blueair Blue Max 3350i Air Purifier. I love the product and the way it runs faster when needed and then is nearly silent otherwise. The transaction with UKairpurifiers was very efficient. G... See more


Company details

  1. Air Filter Supplier

Written by the company

The UK's Air Purifier Experts. We specialise in providing a wide range of high quality air purification and air treatment products with a wide range of budgets and uses. We want to ensure that everyone has good quality clean air they can breath and we are sure to have a solution that meets your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(128)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything excellent so far

Everything excellent so far - easy ordering, next day delivery. Fan looks great haven’t had chance to use it yet. Very pleased the blade cage opens up to make cleaning easy as some of my fans are so difficult to keep clean.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Can't fault service or price ⭐️

I ordered the Duux whisper flex smart fan on Friday at about half 2, it was delivered around 4pm Saturday. Can't fault the service or the low pricing. Also arrived well packaged. Would definitely shop here again.

9 June 2023
Unprompted review
Rated 1 out of 5 stars

Pretty disappointing experience - they need better inventory tracking

Pretty disappointing experience. Fan ordered Saturday, the company called after 2pm the following Monday to inform it was out of stock and that they couldn't guarantee a different version they could offer would even be with me by the end of the week! Terrible, considering a Next Day delivery promised.
I asked why website was not capable of tracking live inventory so this didn't happen - they told me they could not do that (I work in eCommerce, you absolutely CAN track live inventory out of hours!)
I then asked why I was not contacted until the afternoon of the working day that it should have been dispatched. Apparently they had SO MANY people to contact that it took this long. Firstly, sorry, I don't buy that they made so many sales it took five hours to contact all their disappointed customers until they got to me. Secondly, let's assume that WAS the case - can they not see that there is clearly a problem with their inventory and eCommerce system if they find themselves in such a situation with so many customers?

I was upset about the situation - as we were relying on the fan arriving tomorrow for my toddler whose fan had broken and was suffering terribly in the heat. I was not rude to anyone, I simply asked questions and stated if they understood why I was upset. I asked for a discount due to the situation. Not only was I told no, the lady I spoke to became more and more impatient and actually CANCELLED the order DURING the phone call without even letting me confirm I would go ahead with receiving the replacement product offered!
So, I've ordered elsewhere, same price, and the fan will be arriving tomorrow as planned.

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, picked up on time, keep me informed at each stage and delivered securely and on time.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

So quiet you would think you had gone deaf

Bought this after much research. Very light so easy to move if needed. Cannot believe how quiet it is. Two of the family suffer with allergies to pollen and we are surrounded by large trees bursting out. Normally we would have streaming eyes, sneezing our heads off but no symptoms at all. Elegant as well

21 April 2023
Unprompted review
Rated 5 out of 5 stars

I bought the air purifier in a rush

I bought the air purifier in a rush. It was Christmas. A family member was showing allergy symptoms. The purifier made a big difference v quickly. It is extremely efficient at gathering dust particles. I ordered replacement filters and these arrived swiftly and in good order. They were extremely easy to fit.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Great delivery and price

I ordered the Blueair purifier on Sunday evening and I had it delivered on Tuesday afternoon. Speedy delivery, and great communication. I found the product I wanted at the best price. Will order again from here!

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent price and delivery

Ordered a purifier on Saturday afternoon after researching a few options and I got the purifier I wanted much cheaper than elsewhere. Delivery was quick so overall pretty impressed with the service and the purifier is up and running with no issues at all.

18 April 2023
Unprompted review

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