Mechanical Models UK Reviews 

1,240
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more

Company replied

Rated 3 out of 5 stars

The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... See more

Company replied

Rated 5 out of 5 stars

I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... See more

Rated 1 out of 5 stars

After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... See more

Company replied

Company details

  1. Toy Store

Written by the company

Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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2.3

All reviews

(1,240)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Year models.

Excellent product,a great product and a good challenge for these fat short fingers.well impressed with the final result, now on my third model with more to follow.

7 June 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous Lockdown Hobby

Excellent customer service and a super product. An excellent way to spend the lockdown and upon completion I am hoping to acquire a musical skill too!

5 June 2020
Unprompted review
Rated 5 out of 5 stars

Brilliantly clever

I LOVE UGears! The models are fantastic with precision engineering and clear instructions- if you have a keen eye for detail. This is my 10th model and I can’t wait to make it. They all work and are gorgeous to watch.

5 June 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased.

Arrived on time. Recipient is very happy with it. The working parts move really well.

3 June 2020
Unprompted review
Rated 5 out of 5 stars

Hurdy Gurdy

Ordered kit and it arrived safely the next day. Really impressed with the quality and despite starting with an expert kit, as long as you follow instructions carefully it is very straightforward. Also videos on YouTube showing the build. Great value and would thoroughly recommend.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent gift.....

Bought as a gift for my father in law for his birthday. Easy to order, speedy delivery and he has loved doing this during lockdown. Thanks so very much for a great gift. I shall be returning for more!

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic model at the price.

Thoroughly enjoyed building the horse mechanoid , and great satisfaction when completed the final working model But do take your time to follow the instructions carefully- one incorrectly fitted part can prevent things working! And use plenty of wax where indicated, and also as a lubricant to allow parts to clip together as required.

31 May 2020
Unprompted review
Rated 4 out of 5 stars

Great product

Great products easy to follow instructions. Only have two small gripes. 1 why can't you supply the models with the correct size rubber bands? It's a real pain and fiddly process curling large ones down to size and trying to get them the correct size. 2 I did break 1 tiny piece when building a model. And there was no spare part to replace it there were plenty of replacement parts that weren't necessary. I now have a model that I cannot finish because of this issue.

30 May 2020
Unprompted review
Rated 3 out of 5 stars

Ordered a model before and great…

Ordered a model before and great quality very easy instructions. Only 3 stars as ordered another model for the bank holiday and paid extra for a Saturday delivery only to be told they had missed my order in the warehouse and would have to wait another 5 days. Was totally gutted.

29 May 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

Hi Stewart, I am very sorry the order got missed! Unfortunately in these trying times we have been inundated with orders and I'm sorry to say errors were made. We do try and get it right, so we refunded your shipping as a gesture of goodwill, but as a bank holiday was coming up it would take another 5 days to get to you, to which you replied you'd rather have a full refund. Which is of course fine! I do hope and expect to do better next time! Thanks, Helena

Rated 5 out of 5 stars

The model is amazing

The model is amazing , couldn’t quite believe that we didn’t need glue, but we didn’t. The instructions are so easy to follow .Absolutely amazing. Will be buying more for Xmas presents.
Would highly recommend
Oh and delivery was pretty fast.

29 May 2020
Unprompted review
Rated 5 out of 5 stars

Windmill

I’ve made three of these brilliant kits, the Hurdy-Gurdy, steam train and the windmill.
I made the windmill on the table in my conservatory. Big mistake! For about a month the model was exposed to the sun. When i finished it and wound it up it worked and then the next winding after about three turns all the elastic bands broke simultaneously. They had perished. This is my fault, I shouldn’t have had it in the sun for so long. It would be great if Ugears could come up with bands that didn’t perish so quickly.
One tip. Wax everything. I really can’t fault Ugears, they are superb.

29 May 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

hanks for your lovely review! If you'd like some more elastics we send out spares for free, so just send me an email with your details to hello@ugears.online and we can sort you out, ok? Thanks, Helena

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