uCertify Reviews 

74
•
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I am an Instructor. We use uCertify for some of our CIST courses. We have run into technical issues, but their support has been amazing. From needing Temporary course codes to correcting an issue with... See more

Rated 5 out of 5 stars

uCertify helped me earn my Cybersecurity certification. It allowed me to do school on the go. The read allow option helped me tremendously. I have ADHD, and that feature made my life so much easier w... See more

Company replied

Rated 5 out of 5 stars

Deepti was the utmost professional! He was knowledgeable and able to solve my issue. Once I presented my issue to him, he immediately got to the root of my problem. He took it a step further by ensuri... See more

Rated 1 out of 5 stars

It's actually funny how bad the user experience is. The videos and animations look like they're from 2005 - how can you expect someone to learn computer science for the present day with such an an... See more

Company details

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Written by the company

uCertify offers courses, test prep, simulator, and virtual labs to prepare for Microsoft, Oracle, Cisco, CompTIA, CIW, Adobe, PMI, ISC2, Linux, and many more certification exams. These prep-kits come with the comprehensive study guide.


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3.6

Average

TrustScore 3.5 out of 5

74 reviews

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3.6

All reviews

(74)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could do less than 1 star

If I could do less than 1 star, I would. The support is terrible and is a huge language barrier. I have not been able to move past the first few modules because of terrible support. They have said they will not refund my money. Stay away from uCertify.

29 April 2024
Unprompted review
Rated 1 out of 5 stars

The system is extremely unstable

The system is extremely unstable. The results of labs and completion percentage are often missing. You have to redo it again and again. Otherwise you have to provide evidences to customer service that you've finished before.

18 February 2024
Unprompted review
Rated 1 out of 5 stars

THIEVES

THIEVES. Absolute worst learning platform I’ve ever experienced, DO NOT accept a course with them. They provided absolutely no support or guidance throughout the course period, taking weeks and even months to reply to emails. At the end of the period they refused to give me an extension as I failed to complete the course due to THEIR lack of support. They deny your access to the course and you do not get what you paid for. Save your money or go with another company.

12 December 2023
Unprompted review
Rated 1 out of 5 stars

No examinations. No contact. Pure scam.

The exams never actually happened. I finished the course and attempted to take my exam 3 times. First 2 times there were errors with online examination rooms so I booked my 3rd one via a venue and when I went it was closed and the lights were off. There was no one there.

DO NOT WASTE YOUR MONEY. This is a scam

1 November 2023
Unprompted review
Rated 1 out of 5 stars

ITS NOT WORTH IT

ITS NOT WORTH IT!
100% a scam
I’ve been trying to get a phone call to cancel my course and the gave me a fake number and on there emails it’s a fake number on there website it’s a fake number do not get involved with these scammers they charge me £89 a month I’ve been refusing to pay and cancelled my
Card

27 March 2023
Unprompted review
Rated 1 out of 5 stars

Overcharges, no customer support…

*update at 4:21am: 6 hrs after I posted this review, they call me back at 3:50am. They said to call them back or email, call their phone number and it’s again just a voicemail. Their customer service phone number is not a direct line, it’s only a voicemail/message machine.

She also suggested I contact via email which they still have yet to reply.
False company. Says they are in California but it’s a fake number.
This IS a scam.

******
I use ucertify for their class licenses /course material/labs due to my university using their platform.
I constantly get overcharged and they don’t contact back.
I can never talk to them on the phone. Emailing: it takes days or weeks to get email responses returned, sometimes you don’t get one.

I think they are a scam.
They charge you for licenses and then double or triple charge your bank. You get one receipt for the right amount.
You have to monitor your bank statements for a few weeks after making ANY purchase.
I had a 80$ license (thru my university) that did the charge appropriately, and one week later I see a $693.00 charge additionally.
I’m still waiting for that refund which took them one week to respond (“we will refund you”) and it’s been two weeks since then with no refund.

Prior spring, I had another class charge of $76, normal, and then a few days later my bank was also charge almost $400 additionally.
I complained to the university who contacted ucertify and got it refunded in 3 business days.

I had no problems of over charges with Ascend, which some of my Uni classes use instead of ucertify.

Be warned with Ucertify.
No customer service.
Overcharging issues with no receipt to see them, except you watching your bank account for a few weeks.
Limited late email responses.

8 January 2023
Unprompted review
Rated 1 out of 5 stars

Probably got scammed...

It's actually funny how bad the user experience is. The videos and animations look like they're from 2005 - how can you expect someone to learn computer science for the present day with such an ancient interface?? It's so ironic - cs is the future and yet you guys are so backward about the learning experience - and everything else for that matter.

I can only laugh because I'm actually good at CS so it doesn't affect me that much. I'm just here for the certificate and potential entryway to a job... I feel sorry for those that paid for this expecting big things.

tl;dr - probably got scammed, trying to make the best of it 🤣

5 September 2022
Unprompted review
Rated 1 out of 5 stars

AVOID! The worst platform I have used so far.

The worst platform I have used so far.
The science system is archaic and not adapted to the present day. The service is terrible, all threads are explained in the worst possible way, very hard to digest.

I do not recommend!
It, waste of money and time, you will learn better on your own or by choosing College.

If I have the opportunity, I will ask for my money back, helping with lawer.

This platform is simply a Scam.

23 March 2022
Unprompted review
Rated 1 out of 5 stars

STAY THE HELLLWAYY!!!!

I've never seen a more frustrating platform than ucertify i would never recommend this freaking website to anyone ..... !!!!!! My teacher forced me to buy the course here otherwise I would ve never done it ! Your lab platform is lagy af and buggy ! i lost half of my grade just because I get so frustrated buy your platform that I decide to not do the assignment ... I almost put my fist through my laptop just because of you ........

9 October 2020
Unprompted review

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