uCertify Reviews 

74
•
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I am an Instructor. We use uCertify for some of our CIST courses. We have run into technical issues, but their support has been amazing. From needing Temporary course codes to correcting an issue with... See more

Rated 5 out of 5 stars

uCertify helped me earn my Cybersecurity certification. It allowed me to do school on the go. The read allow option helped me tremendously. I have ADHD, and that feature made my life so much easier w... See more

Company replied

Rated 5 out of 5 stars

Deepti was the utmost professional! He was knowledgeable and able to solve my issue. Once I presented my issue to him, he immediately got to the root of my problem. He took it a step further by ensuri... See more

Rated 1 out of 5 stars

It's actually funny how bad the user experience is. The videos and animations look like they're from 2005 - how can you expect someone to learn computer science for the present day with such an an... See more

Company details

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Written by the company

uCertify offers courses, test prep, simulator, and virtual labs to prepare for Microsoft, Oracle, Cisco, CompTIA, CIW, Adobe, PMI, ISC2, Linux, and many more certification exams. These prep-kits come with the comprehensive study guide.


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3.6

Average

TrustScore 3.5 out of 5

74 reviews

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3.6

All reviews

(74)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Ucertify Courses for my Degree Plan

The courses offered by uCertify for my Computer Information Technology Degree Plan are very good. The students much prefer these courses to the previous company we were using. Aditya Mishra and Izzy proved invaluable in their assistance in setting up the courses at my college. These courses are easy to understand and also provide a certificate from uCertify when there is a 90% completion. My students are betting better grades overall. From Computer Maintenance, Networking, to Cyber Security, uCertify has it all. I recommend uCertify courses as there is there is a course for just about any IT topic.

Dr. Rod Donovan

19 September 2025
Unprompted review
Rated 5 out of 5 stars

The technician was great

The technician was great. Preet Patel responded to the tech support issue within 30 minutes. Preet Patel sent a screenshot of the resolution. Preet Patel even responded with a follow-up even after the ticket was closed. Quick responses. Great job.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Madhu worked fast

Madhu worked fast. Understood my request immediately and finished less than a minute. The best chat help I've ever gotten.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Deepti was the utmost professional!!!!!!

Deepti was the utmost professional! He was knowledgeable and able to solve my issue. Once I presented my issue to him, he immediately got to the root of my problem. He took it a step further by ensuring I understood everything completely, walking me through it step by step before he ended our zoom chat. Thank you soooooo much, Deepti. My own user error was driving me insane, lol!!!!!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Madhu Pal is my savior!

Madhu Pal is my savior!
I purchased a book for my class under the wrong email and was having a ton of problems accessing it through my student account. Madhu was able to get my account on track and get me access with little to no issues! Thank you!!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

As a college that has been using…

As a college that has been using uCertify in our classrooms for many years, we greatly appreciate their commitment to providing high-quality learning materials. uCertify has proven to be an exceptional publishing partner, consistently delivering well-structured and engaging content. Their responsive customer support, regular content updates, and seamless LMS integration make the platform easy to use and highly effective for both educators and students. We highly recommend uCertify for institutions looking for reliable and innovative educational solutions.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service from Madhu Pal!
I was given the wrong edition of a course through my campus bookstore and while nobody else would help, they were able to swap courses for me no questions asked. would give it 10 stars if i could just for that

19 May 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello Erick,

Thank you so much for your kind words! We're thrilled to hear that Madhu Pal was able to assist you promptly. We strive to provide exceptional service, and it's wonderful to know that we met your expectations.

Regards,
uCertify

Rated 5 out of 5 stars

Hasty Customer Service

My issue was identified and handled expeditiously.

19 May 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello Jake,

We appreciate your positive feedback!

Regards,
uCertify

Rated 1 out of 5 stars

Terrible User Experience

The UI design is horrendous, the everything loads extremely slow, system continually glitches making students repeat the same task again, or never loads the lab, automatically assigns zero for labs that never could even load in, terrible excuse of an education product

13 May 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello,

Thank you for sharing your feedback. We understand how frustrating slow loading times, glitches, and lab access issues can be, especially when they interfere with learning.

Our priority is to ensure a smooth and reliable experience for all students, and we are committed to addressing any challenges that arise. To help us investigate and resolve the issues effectively, we’d appreciate it if you could provide specific details about the problems you’ve encountered.

Please email us at support@ucertify.com with your concerns, and our team will promptly look into them and work toward a resolution.

We appreciate your patience and look forward to improving your experience.

Regards,
uCertify

Rated 1 out of 5 stars

I bought a voucher from them for $325

I bought a voucher from them for $325. They sent me an email confirming that they took my money, but no code for the voucher. WHAT THE ****. No customer service line. No one to call. No live chat. How are you suppose to talk to anyone

20 April 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello Avery,

We sincerely apologize for the inconvenience you’ve experienced.

To assist you as quickly, please email us at support@ucertify.com with the details of your concern. Our team will promptly look into the issue and provide a resolution.

Additionally, you can reach us directly at +1 614-257-6300 for further assistance.

We appreciate your patience and are here to help.

Regards,
uCertify

Rated 5 out of 5 stars

Thank YOU! From Tennessee College of Applied Technology - Hartsville

Hello, my name is Tony Dedman and I’d like to share a little about uCertify. As an Instructor at our college, running a class of often 25 or more, I have found that uCertify has a very well designed method of curriculum presentation that both allows me to instruct directly or one-on-one with the students. Our Account representative, Akbar, AND THE ENTIRE SUPPORT TEAM are always quick to respond, assisting in every way. In addition to that, uCertify works with us to streamline course pricing which dramatically helps our students who are generally facing financial struggles as they prepare to get ready for their first job by LEARNING AND earning certifications.
NOW - Operationally, the uCertify platform has been one of the best in LMS platforms for adding students and tracking their progress online. The Study Planner and Custom Tests are exceptional tools and all of this integrates very well on the backend with our institutional LMS where we use D2L. WE REALLY APPRECIATE uCertify!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend uCertify

I highly recommend uCertify. There course are comprehensive and very well organized with the capability to customize them to your student population. And what makes them standout is the support they provide which is outstanding.

Thank you to the team at uCertify!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent partner with a great supportive platform!

My review spans my experience with uCertify over 20+ years, and I'm sharing because they have been instrumental in the work we do in grassroots communities around tech education. I think this could help others as they think about helping people from nontraditional educational backgrounds find their way within the tech sector. I am the founder and president of Urban Ed, a nonprofit organization that's based in Washington, DC that I started 25 years ago. We work with children, youth and adults using technology as our tool for creating change in communities from technology workforce development to technology education in general for children. Not too long after I started Urban Ed, I actually met Deepak and came across uCertify and this was maybe about 5 or so years after starting Urban Ed and we've been partners ever since.

And what Deepak and his team has done, well all of them at uCertify as we’ve grown up together, as I’ve watched them grow just like they've watched me grow over the last 20 plus years : ). It's been phenomenal and been a true support to what we do here at Urban Ed to help serve community. We have literally served thousands of people and uCertify’s platform has helped us be able to extend our limited instructional staff capacity due to funding limitations, but still maintain a consistent 80% plus track record with people getting certified and going to work and we give a lot of that success to the support that we've received from this platform.

What I love most about uCertify, is it is a comprehensive tool with flash cards, quizzes, with the labs, the e-book, and all of that has been very vital to us and how we like to train and make sure people can get this highly technical content. We work with those that are totally new to IT, so what the uCertify platform has brought to the table is exactly what we needed to get people from green to actually on the job. Most of our placements have been with government contractors because we're here in DC and with a major IT firm.

So, we're appreciative about having met them so many years ago and I just wanted to share our experience as finding effective partners that bring value to the table in our training delivery is harder to find. So, Deepak, and the whole uCertify team, we so appreciate you guys even now that we've built our own customized LMS (learning management system) using Moodle, you guys, with your forethought on integration, LTI and deep linking, I think we were one of the first to do full implementation of it, made it seamless and extremely easier for us to integrate all of our own learning tools in one place, track our success and that of our students. So, Urban Ed, personally thanks you guys so much!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Insights of Community College Instructor

I am a Professor of Information Technology at a community college. Our college uses uCertify courses for many of our technical classes in the IT program. The courses align well with CompTIA exam objectives (which is an important factor for our program), and they integrate easily into our LMS (Canvas). Our Manager of Instructor Care, Vartika, is very responsive to questions, requests, and issues, and always helpful. Students have a positive experience with the platform including lessons, quizzes, virtual labs, and flash cards. A mobile app is also provided. The products are reasonably priced in the higher education world and are up to date.

24 February 2025
Unprompted review
Rated 2 out of 5 stars

Unresponsive rep

I asked my rep for a quote for a product through four emails, contacted support, and they did not get back to me. I ended up going with another vendor because my student couldn't wait.

17 January 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello,

Thank you for taking the time to share your concerns.

Please know that we are committed to resolving the matter as quickly as possible. We understand the importance of addressing your request promptly.

Please drop an email to us at support@ucertify.com with the concern and we will provide you all the required information about the courses.

Regards,
uCertify

Rated 5 out of 5 stars

I was helped by Siddhant and he was…

I was helped by Siddhant and he was helpful from the beginhing to the end. I appreciate his help so much. Thank you

14 February 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello Badvine Moundongo,

We're so glad to hear you had a positive experience with our service and agents. We appreciate your kind words and will continue to strive for excellence.

Regards,
uCertify.

Rated 5 out of 5 stars

My issue was handle and resolved quickly

My issue was handle and resolved really quickly by Siddhant.

13 February 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello JR Smith Sio,

We are delighted to hear that you had a positive experience with our services and that Siddhant was able to resolve the query.

We appreciate your kind words and will continue to strive for excellence.

Regards,
uCertify

Rated 5 out of 5 stars

Siddhant was great

Siddhant was great. He helped me with my issue quickly. He knew exactly what the problem was.

12 February 2025
Unprompted review
uCertify logo

Reply from uCertify

Hello Eva,

We truly appreciate your feedback. Glad to know that Siddhant was able to assist you with the query.

Regards,
uCertify

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