txtNation Reviews 

322
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

This company is stealing my money. I have never ordered anything by phone. I sent an email to them. Should they not answer, my operator will take action, and let's see what will be the outcome.

Company replied

Rated 1 out of 5 stars

Swindled my pensioner mother in law out of €50 and phone company closed her account and now her phone has been cut off. She never signed up for this in the first place and got scammed by txt nation... See more

Company replied

Rated 1 out of 5 stars

I gave a one-star only so that I could leave a review about this scam! Steer well clear of txtNation. I'm one of the lucky ones...and copped on to this scam, and the my service provider Vodafone allow... See more

Company replied

Rated 1 out of 5 stars

This is a scam - they have stolen €67.50 from my mobile account for an entirely unsolicited text service. They claim that they have a legal "right" to charge you if you happen to hit off their adverti... See more

Company replied

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

txtNation is an award-winning provider of mobile billing and SMS messaging services of which includes mobile campaign and management solutions.


Contact info

1.2

Bad

TrustScore 1 out of 5

322 reviews

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1.2

All reviews

(322)

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Rated 4 out of 5 stars

They get the job done!

We have multiple SMS campaigns running in different countries, they helped get everything setup and working and keep on working.
They are very professional and helpful.

24 April 2015
Unprompted review
Rated 4 out of 5 stars

No replacement for txtnation yet

Been consuming txtnation services for more than 5 years. Great service and platform. Not found a replacement for them yet. I'm quick to point out my challenges and they are attended to.

txtnation's response time to support tickets has greatly improved.

10 March 2015
Unprompted review
Rated 1 out of 5 stars

Scammers, they will never deliver your earnings

I have pending earnings for almost a year at txtNation that they never delivered, they seem like a big international company but don't get scammed.

I tried contacting them in every way, phone, chat and emails but they always give me the same excuse that they didn't collect money from providers. sometimes they hangup on me on purpose.

they never sent me a penny even though i paid like 900 euros to setup my accounts.

if you are going to deal with them anyway, please read the contracts very well before you sign, you will probably see a section that says "that collecting money from providers could take 3 months or more".

"or more means forever, you should be very careful"

Its a nightmare.

---------------------------------------------------------------

Okay, i can see that they have replied on my review, and i cant find a way to reply them here, so i will just edit my review and write my reply here.

they are claiming that they tried to contact me many times which is a complete lie, actually after i received a reply here, i opened a support ticket and no response at all, it has been over 5 days now.

i am not a competitor obviously, and if they want i can post my account information here, i still have the contracts and everything.

i didnt expect that they would actually lie here. am still standing by my original reiview, they are scammers. unless they settle my payments.
they say that payments could take months, actually its almost two years now and i never received a single payment.

30 October 2014
Unprompted review
txtNation logo

Reply from txtNation

We have tried to reach you multiple times on this. We can see we have informed you the issues on Egyptian and other such carriers. If you can contact us we can assist you with the issues on carrier payment and give context. These markets can take many months for settlement. Please contact directly. We are under possible assumption that this is a message from a competitor or such like as no contact has been made to us since reaching out to your post, despite trying many times to contact you.

Rated 5 out of 5 stars

Great company and support - perfect for us

Always ready to help at txtnation the SMS Gateway completely satisfies our requirements at DatingBeyond.com alongside our all of our partners. Special big thanks to Ana for great attention to detail and consistent support via Skype. As well as Ian for supporting our technical team during the integration. Wouldn’t look anywhere else and looking forward to the future working alongside txtnation.

24 October 2014
Unprompted review
Rated 5 out of 5 stars

Great team and support system!

After having dealt with TxtNation for some time I can say they are great! Sometimes I even have the feeling they are more eager than their clients and I mean that in a positive way :-)

Although we haven't done any numbers together (which is my part) I couldn't be happier so far.

Thanks Ana Reed, Adam and Daniel for all your hard work!!

Much appreciated!

9 December 2013
Unprompted review
Rated 1 out of 5 stars

Undeliverable texts and cannot reach countries they claim

I was told by the salesman that they reached 200+ countries. so I signed up for them and prepaid txtnation over $6000. They never delivered to even 1 country and could not handle 2-way longcodes. I am warning anyone who is considering txtnation that these guys will tell you anything and then not deliver. Customer support was okay but they simply could not deliver. When I asked for a returned of even partial funds, they refused. I am warning all customers to beware of these thieves.

22 November 2013
Unprompted review
txtNation logo

Reply from txtNation

Hello Ken,
We have been trying to contact you to discuss your experience. Due to the nature of hosted SIMs, where the SIM is hosted outside of its domestic country, there is a risk that mobile network operators may deactivate roaming, impairing its use. Whilst txtNation does recommend hosted SIMs where virtual SIMs are unavailable, we do also warn customers of the inherent risks involved with this type of solution. We would like to speak to you about this when we have the time.

Rated 5 out of 5 stars

Great company and support service

I have been working with Dating Services for many years in the Nordic countries.
I started to use TXT Nation for my Premium SMS Dating Sites.
I have also in plans to open with TXT Nation Bulk SMS Dating Sites
I am very happy with the quality of their system.
First of all I want to thank my Account Manager [name] for helping me with all my problems: I am very pleased with fast and good replays. Also the way we resolved out problems in live chat as on Skype and the way she made my connection with the right person to helping me with resolving my issue.
I also want to thanks [name] for helping me with my system to work properly and with all the needed setups
I am very pleased with [name] help me with all compliance problems to have save, good and clients friendly Dating Sites.
I recommend all to use TXT Nation because this is a very serious company, with good and fast support service to have your product as you wish and to have good quality services together with company like TXT Nation

11 November 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I'd like to personally thank Ana Reed Davies for her attention to detail and consistent support through out the entire merchant boarding process. She is always willing to give a helping hand and to explain things in detail.

Excellent job!

11 November 2013
Unprompted review
Rated 5 out of 5 stars

Txtnation is one of the most essential companies in the mobile billing sphere

We have been working with Txtnation for over a year now and found their service professional, hard working & crucial to our build-up, growth & ongoing success.
with a dedicated team that vary from account management, payment solutions, and tech development we feel that the fees we spent are well spent.
we especially note our dedicated account manager Jean Pierre De Toit, who was a key factor in accessing all the relevant personal needed at any given time.

Thank you

11 November 2013
Unprompted review
Rated 5 out of 5 stars

Best in class company company with solid and knowledgeable support from start to finish!

Txt Nation are well ahead of the others with their pro-active and knowledgeable style of account management. They really could talk a monkey through a mobile marketing campaign from start to finish in fact they can beat that: they helped me!
Ana Reed Davies has been and continues to be a great help with my SMS campaign needs across Russia and right behind her is an outstanding bunch that that keep you informed and on your toes ensuring you are compliant and doing the right thing for your market.

Future campaigns, and all things mobile - no brainer - TxtNation!

18 October 2013
Unprompted review
Rated 5 out of 5 stars

Good Account Management, service orientated, issue solving. In conclusion: A trustful partner to where you can rely your business to!

Since our company came in touch with Ana Reed Davies, we have built up a constructive business relation. It has been a great time working with her. The implementation of the HLR look up and the expansion to multiple markets benefit our company very well. The focus on account management, customer service and the way txtNation provides advice about their business solutions is in one word incredible! Special thanks to Ana! This company is highly recommended!

15 October 2013
Unprompted review
Rated 5 out of 5 stars

A very supportive partner

It's been a great time working with Ana Davies in txtNation. As in the past few year, our bizz with txtNation has been on and off due to the market commands, and we haven't been the VIP customer to txtNation. However, they value each customer as the same, and provider no less support to us. Special thanks to Ana, who has been really patient and supportive to us, which gives us confidence to work close with txtNation.

14 October 2013
Unprompted review
Rated 5 out of 5 stars

Great partners to work with!

Great company, great people, great customer service. We've entered several new markets with SMS payments with txtNation, and everything works just fine. Every issue gets solved right away. Highly recommended!

25 September 2013
Unprompted review
Rated 4 out of 5 stars

Quick and professional services

TxtNation has plenty of services for mobile payments and communication which will get you up and running in no time. You should be familiar with the options offered and by all means read the documentation. Support is great after you get used to it :)

20 September 2013
Unprompted review

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