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Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique light-filled items, finding them to be perfect gifts and enjoying their aesthetic appeal. Some found the products to be well-made, solid, and looking more expensive than their actual cost, with some lights working effectively and lasting a long time. Reviewers also noted that some items arrived in perfect condition, despite initial concerns about their delicate nature. However, a significant number of people were dissatisfied with the product quality, often describing items as cheap, flimsy, and not matching the website's pictures. There were also frequent complaints about delivery times, with many experiencing long waits and a lack of shipping information or confirmation emails. Additionally, some customers felt the products were overpriced for their actual quality and had issues with items arriving broken or not working correctly.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment regarding... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive aspects like quick responses to... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment over the perceived low... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more

Rated 3 out of 5 stars

I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more

Rated 3 out of 5 stars

The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.

Company replied

Rated 4 out of 5 stars

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more


Company details

  1. #16 of 16 best companies in Decoration and Interior Design Store

Written by the company

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These are so cute 🥰

These are so cute. ☺️ They arrived safe and assembled easily. I worried they wouldn’t work because I had to put them in light for the solar to charge and wait for dark. They have multiple settings (surprisingly) and look lovely. Now let’s hope they last a while! I also liked the website and order emails thru the whole process. Made me feel much better about an overseas purchase.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

I ordered 4 twinkling yard lights

I ordered 4 twinkling yard lights. My only complaint was that they did not come with instructions as there are several modes that they can be set on. Also, one of the lights conked out and Customer Service graciously replaced it free-of-charge. The lights are on my backyard hill and they work great and look very pretty.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

The Starlit Starburst Light not at all…

The Starlit Starburst Light not at all what it looked like in the photos. It was drooping and not standing up like the photos.
I am very sorry that I did not read the independent reviews to see how costly it is to send the return to Australia. I tried to review on Twinkling Tree site, but would not accept a one star.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Stupid me

Stupid me, I should have read reviews for the Starlit starburst. It’s cheap, flimsy and absolutely DOES NOT look like picture on website. I was very disappointed with this product and after I finally read reviews, I can see I wasn’t the only one. DO NOT BUY THIS PRODUCT unless you like wasting your money!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

In a good way!

In a good way!! It was for her birthday and she was completely stunned when she saw it lit up. She texts me pictures of it every few days. Worth every penny.

25 March 2026
Rated 5 out of 5 stars

just makes everything feel warmer

I don't usually write reviews but I felt like I had to for this one. The lights have completely changed the atmosphere in my living room. I turn them on every evening and it just feels so much more peaceful in there.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother- Starlit starburst lights

Got 2 Starlit starburst solar lights. Very poor plastic construction. Received with all the wires folded over... Flimsy metal wires that are impossible to place into the shape they show on the advertisement. Tried for 15 minutes but it just looks like droopy mess. Not at all what was advertised. Don't be fooled by the pictures. Waste of money.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

What they advertise is not what you receive

What I saw in photo format is not what I received. A skinny box with lights at the end of copper wires that somehow I’m supposed to magically form into the appearance of what you advertised. Be honest with your consumers and show them EXACTLY what they’ll be getting. Do better.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Christmas Tree

We ordered the Christmas tree, what arrived was NOTHING LIKE THE ADVERT.

When contacting customer services they advised they used special lights for photography , which would explain the differences . No amount of special lighting could make what I received look good.

The star on the top of the tree had 5 not 7 points the colours were totally wrong the lights on the advertised tree there were circa 33 on mine 17! There were details missing, quality was horrendous.

On contacting CS they said I can return for full refund but to do that would have cost a lot as it’s going back to Australia, was offered a 50% refund , which I took, but honestly these trees not worth £2.99 let alone the sale price of £29.99!

Please avoid buying the twinkling Christmas tree!!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought Blissful Dandelion lights

Bought Blissful Dandelion lights - arrived but not item advertised on website! Cheap / poor quality.
Wished I looked into this company properly!
Appears an ethical company, but when challenge poor customer care, only offer 50% refund/ or full refund but you have to pay shipping/ or full value voucher to spend on something else on their website!!
Sadly it appears a lot of people have been caught out by this company- beware!
Im going to report them Trading Standards as they target UK buyers 🤞

22 April 2026
Unprompted review

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