TV Bed Reviews 

1,442
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the beds, noting their luxury features and excellent value. Many found the ordering process easy, appreciating the smooth, on-time delivery and professional installation. The staff are frequently commended for being friendly, helpful, and providing excellent service, including personalized follow-up. However, some customers also noted issues with their orders, experiencing problems with missing components, damaged parts upon arrival, or incorrect items. There were also instances of delivery delays or non-deliveries, causing inconvenience for a few. Some reviewers reported difficulties with after-sales support, including unresolved issues like persistent product smells or failure to provide replacement parts.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the high quality, sturdiness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the beds as sturdy, well-built, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent service... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm extremely pleased with my TV bed. The quality is brilliant – it's sturdy, stylish, and feels very well made. The TV mechanism works perfectly and adds a real touch of luxury to the bedroom. The... See more

Company replied

Rated 5 out of 5 stars

We ordered a cream super king TV bed after hunting online for a couple of weeks! Trying to find a tv bed that was nice, good quality and reasonably priced was proving difficult! We took the plunge up... See more

Company replied

Rated 5 out of 5 stars

In a world where customer service consists of a AI bot and frustrating options, TV Bed are a breath of fresh air. This will he the 2nd purchase from the team, customer service is outstanding, bed... See more

Company replied

Rated 5 out of 5 stars

Purchased the Astra Ottoman bed in cream as a bundle with mattress and LG smart nano cell tv. Quality is suberb! Went to the showroom first then placed order on their very easy to use website. Deliver... See more

Company replied



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,442)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased the Essence bed with the…

Purchased the Essence bed with the electric ottoman. The quality of the bed is really good and there's lots of space for storage. The ottoman being electric is ideal as its just so easy.
Needed to contact support for advice and they replied very quickly. Really supportive and everything was sorted quickly.
The LED lights are also really great as they have several levels of brightness.

10 February 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re thrilled to hear that you’re happy with your Essence TV bed and the electric ottoman, the ease of use and extra storage space are exactly what it’s designed for, so it’s great to know it’s working perfectly for you.

It’s also lovely to hear that our support team were able to assist you quickly and get everything sorted.

And we agree, the LED lighting options really do add that extra finishing touch!

Rated 5 out of 5 stars

Fantastic bed & service

Fantastic bed & service! Very pleased with the bed I received. Looks stylish & is very functional.

10 February 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re absolutely delighted to hear that you’re pleased with your bed and the service you received. It’s wonderful to know that you’re enjoying both the style and functionality.

If you ever need anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Really impressed

I have been so impressed with this company. I was on the search for something very specific and used the WhatsApp chat several times to ask questions - they were really helpful on there and quick to respond. Once placing the order I requested to hold off on delivery by a month and again they were incredibly accommodating!

The delivery drivers they used (DRS Delivery) were also very good, updated us regularly and were very helpful when they delivered. They offered to carry to a room of choice but unfortunately we still weren’t finished decorating so they put it safely into our garage for us.

The bed itself is lovely quality, the instructions were really clear and building the bed was very straightforward. The only small issue we had was finding a TV to match the specifications- they specify the TV needs to be a 200x200 vesa fixing and no thicker than 7.5cm - one is easy to find but both not so much. Well it turns out you can actually use vesa 100-400 which would be great if the updated that on the info.

Somebody called me to ask if we’d got on ok after about a week and reminded me of the warranty.

Over all I have been really pleased with everything and I would definitely recommend them.

26 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We really appreciate you taking the time to share your experience.

We’re delighted to hear that our WhatsApp team was helpful and responsive, and that we were able to accommodate your delayed delivery request. It’s also great to know that DRS Delivery looked after you so well and kept you informed throughout.

We’re really pleased that you’re happy with the quality of the bed and found the instructions clear and straightforward.

It’s lovely to hear that the follow-up call and warranty reminder were a positive touch too. Overall feedback like this genuinely means a lot to our team.

Thank you again for your recommendation, and we hope to assist you again in the future.

Rated 5 out of 5 stars

Love my new TV bed

Love my new TV bed. Ordering was easy, delivery came exactly when it said it would with updated throughout. Assembling was easy following instructions and the follow up customer service was a very nice touch. I would highly recommend this company and will be using them in the future for further items needed. Thank you

21 December 2025
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re absolutely delighted to hear that you’re loving your new TV bed and that everything from ordering and delivery to assembly and customer service met your expectations.

Your recommendation really means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future should you need anything else.

Rated 5 out of 5 stars

Excellent bed

Excellent bed, sturdy and lovely material, looks a lot more expensive to what we paid. Would definitely recommend.

5 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re really pleased to hear that you’re happy with the bed and that it exceeded your expectations in both quality and appearance. Your recommendation truly means a lot to us.

If you ever need anything in the future, please don’t hesitate to get in touch. Enjoy your new bed!

Rated 5 out of 5 stars

Amazing service

Amazing service, delivered to my door and built it up. Excellent quality absolutely love it

Would 💯 recommend. Not cheap imports, English family run business

1 September 2025
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re delighted to hear you’re happy with the delivery, installation, and the quality of your TV bed.

Thank you for the 100% recommendation and for choosing us, we hope you enjoy your bed for many years to come!

Rated 5 out of 5 stars

Great service

I purchased my TV bed over a year ago and needed some support with the sound system. Rob got in touch and was fantastic — patient, helpful, and knowledgeable. He talked me through everything and resolved the issue over the phone. Thank you, Rob. Outstanding service. I’d highly recommend this company; we absolutely love our TV bed.

2 February 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re delighted to hear that we was able to help you with the sound system and get everything sorted. Providing support even long after purchase is something we take pride in.

Thank you again for the recommendation, and we’re so pleased you continue to love your TV bed!

Rated 5 out of 5 stars

Amazing experience .

Amazing experience .
Thanks the amazing customer service . My bed is perfect 👌, my bed quality is 2nd to none. Thanks for excellent communication even after warranty duration with my TV bed

2 February 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re delighted to hear you had an amazing experience and that you’re so happy with the quality of your bed. It’s especially lovely to know our customer service and communication stood out, even after the warranty period.

Thank you again for your support and for choosing us!

Rated 5 out of 5 stars

A lovely family run company

A lovely family run company! We have just purchased our 2nd tv bed and a matress! Super friendly, nothing is too much trouble... highly recommended! A+++++!!!

30 November 2025
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re absolutely delighted to hear you’ve chosen us again for your second TV bed and mattress. As a family-run business, it’s lovely to know our friendly, helpful approach made a difference and that nothing felt like too much trouble.

Thank you for the recommendation and the A+++++ rating, we truly appreciate your support!

Rated 4 out of 5 stars

Tv beds is a family run business that…

Tv beds is a family run business that gives a better friendly service than the big name stores, but with a professional buying service. Delivery was prompt and you even get a customer service call after you have received the bed to make sure your satisfied with your purchase.
Would highly recommend tv beds.

24 December 2025
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for taking the time to leave your review. As a family-run business, providing friendly, personal service alongside a professional buying experience is exactly what we aim for, so it’s great to hear that this came across. We’re also pleased everything went smoothly with delivery and that our follow-up call was helpful.

Thank you for the recommendation and for choosing us, we truly appreciate your support.

Rated 5 out of 5 stars

Great experience

I have recently purchased a bed with TV beds. The whole experience has been really simple and the bed is such a good quality. The bed is as described and operates smoothly. The customer service team rang today to check in and they were so helpful and genuine. Will be using them again in the future should I need another bed.

30 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re delighted to hear that your experience was simple from start to finish and that you’re happy with the quality of the bed and how smoothly it operates. It’s also great to know our customer service team made a positive impression when they checked in.

Thank you again for your kind words and for choosing us. We’d be more than happy to help you again in the future if you ever need another bed.

Rated 5 out of 5 stars

Lovely experience with them and love my…

Lovely experience with them and love my whole bed appreciate it very much thank you

19 December 2025
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re really glad to hear you had a great experience and that you love your bed.

Enjoy, and thank you again for choosing us.

Rated 5 out of 5 stars

Bed was delivered quickly

Bed was delivered quickly, very easy to assemble and have had 0 faults
Delivery guys were very polite and helpful :)

19 December 2025
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re really pleased to hear that your bed was delivered quickly, easy to assemble, and fault-free. It’s also great to know the delivery team were polite and helpful.

Thanks again for choosing us, and we hope you enjoy your bed for many years to come!

Rated 1 out of 5 stars

Bed smells of fish and poor response from company

Purchased a TV bed 3 months ago and since buying it, my daughter’s room has had a strong fishy smell. Was told to air the bed which I have done continuously and tried using fabric sprays but the smell has not cleared.
Contacted the company who agreed to send out someone, whose report says it’s the material and should subside, but doesn’t seem to be clearing.
Was then told that as it’s the material I am to continue to air the room and spray. We are in the winter and it’s my daughter’s bed so it’s unreasonable to continuously air and to have her bed either smell like fish or perfume.
Whilst the bed itself is nice, the service provided is poor and the communication also.
I will be taking it to the ombudsman’s as I am at a loss and cannot allow my daughter to sleep in a room smelling of fish with no certain outcome.
The website did not say that there may be a chance the bed will come smelling of fish due to materials and that I would be required to air!

28 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re very sorry to hear about your experience and understand how concerning this must be, especially when it involves your daughter’s bedroom.

To ensure the issue was properly assessed, we arranged for an independent technician to visit and inspect the bed. Following their inspection, they confirmed that the smell identified is consistent with the materials commonly used in TV bed frames, specifically MDF. While we appreciate that the smell has been described as “fishy,” the technician noted it is more accurately associated with a natural wood or “burnt wood” odour, which can sometimes be present in new furniture.

The technician concluded that the smell is inherent to the materials used and not the result of a fault or defect with the bed. Importantly, in cases where this type of odour is present, it almost always dissipates naturally over time, as the materials fully cure and ventilate.

Based on this professional assessment, the advice given was to allow additional time for the odour to subside, alongside continued ventilation. We appreciate that this can be frustrating, particularly during the winter months, and regret that this has impacted your enjoyment of the product.

Please be assured that your concerns have been taken seriously throughout, and we acted in good faith by commissioning an independent inspection rather than relying solely on an internal assessment.

Thank you again for your feedback.

Rated 5 out of 5 stars

Very impressed with the quality of my…

Very impressed with the quality of my daughter’s TV bed. Delivery was smooth and had updates through the delivery process. Would definitely be using this company again in the future.

8 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for taking the time to leave your review. We’re delighted to hear you were impressed with the quality and delivery experience, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Order accepted and dispatched then…

Order accepted and dispatched then delivered in no time, instructions where a little tough but got there in the end

13 December 2025
TV Bed logo

Reply from TV Bed

Thank you for your review, we really appreciate it.

We’re delighted to hear your order was accepted, dispatched, and delivered so quickly. Thanks as well for the feedback on the instructions, we’re glad you got there in the end, and we’ll take this on board as we continue improving them.

If you ever need any help or have any questions, please don’t hesitate to get in touch. Enjoy your new bed!

Rated 5 out of 5 stars

Small double Tv bed

I decided that id buy my daughter a TV bed. Each time I searched online TVbed kept coming up in the search. I really liked their beds but was hesitant to buy a bed without being able to view it. Unfortunately their showroom is far from where i live, however, I decided to take the plunge. I liked that they had a small double bed as I felt that my 8 year old would soon outgrow a single bed but would have more long lasting use with a small double.

I requested for the bed to come on the weekend (saturday) due to working throughout the week. Happily this was adhered to and the bed came on the Saturday.

I decided against paying the £100 fitting fee with the plan to have family members come and put it together. However, me being inpatient, I decided to do it myself even though it's a two person job. Once I got everything out of the box, I questioned whether I could do it myself as a single female. However everything was labelled and numbered so I knew exactly what went with each part and the instructions were supper easy to follow with pictures of the bed components and what fitted with what and which screws to use. Im proud to say that I completely fitted the bed by myself!!

The bed also came with a free gift which I chose a cuddle cushion. Sadly this didnt come with the bed on delivery. I contacted the company and on their records it stated that the package was lost and they didnt have anymore in stock. The gentleman on the phone said he could send me some bed lights as an alternative and a few days later they arrived. I thought this was a nice thing to do considering that the cuddle cushion was a free item anyway.

My daughter absolutely loves the bed and im glad I took a chance on this company. Im planning to renovate my spare room so I'll be looking to buy another tv bed from this company but as a single bed.

All in all, great company, fantastic customer service and a beautiful electric Tv bed. I would happily (and I intend to) buy another bed again.

23 November 2025
TV Bed logo

Reply from TV Bed

Thank you for taking the time to leave such a detailed review.

We completely understand the hesitation of ordering without seeing the bed in person, so we’re really pleased you decided to take the plunge and that the small double was the perfect choice for your daughter to grow into.

It’s great to hear we were able to deliver on the Saturday as requested, and we have to say… fitting it completely yourself is seriously impressive! We’re glad everything being labelled and the step-by-step instructions made it straightforward.

Most importantly, we’re delighted your daughter loves her new TV bed, that’s exactly what we hope for.

Thanks again for your recommendation and for your trust in us. If you ever need anything at all, we’re always here to help.

Rated 5 out of 5 stars

Great company to deal with…

Great communication with the company from start to finish. Delivery was great they actually took it to the bedroom which saved us trying to get it upstairs. Boxes were well labelled and instructions were straight forward apart from two screw holes that didn't seem to align with bolt properly but we got there. On reflection I would pay next time for them to assemble.
Bed looks great and the ottoman storage is spacious. Very happy with the bed and the company.

20 November 2025
TV Bed logo

Reply from TV Bed

Thank you for taking the time to leave your review. We’re delighted to hear communication was great from start to finish and that delivery went smoothly.

Thank you for mentioning the two screw holes that didn’t align perfectly, we’re sorry about that, but we’re glad you managed to get it sorted in the end. If you’re able to share which part/step it related to (or a quick photo), we can feed this back to our team to help improve it going forward.

Most importantly, we’re thrilled you’re happy with how the bed looks and that the ottoman storage is proving spacious. Enjoy your new bed, and if you ever need anything at all, just let us know.

Rated 5 out of 5 stars

5 star service

Easy to order. Great communication and delivered perfectly on time. Bed is great quality and easy to put together. Great service!

7 January 2026
Unprompted review
TV Bed logo

Reply from TV Bed

Thank you for your review. We’re delighted to hear ordering was easy, communication was clear, and everything arrived right on time. It’s great to know you’re happy with the quality of the bed and that it was straightforward to assemble too.

Thanks again for choosing us, and if you ever need anything in the future, we’re always here to help.

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