Delivery well organised. Driver super helpful and placed our pallet exactly where we needed it , involving a quarter mile road run! Well packaged. You must watch all the customer knowledge videos t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love Tuin. Recently purchased our second garden cabin from them. The first lasted years and is still standing strong - but we moved house so purchased a new one. Customers service and delivery is grea... See more
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I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
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Company details
- Garden Building Supplier
- also in
- Garden Furniture Shop
- Gazebo Builder
- Log Cabins
- Lumber Store
- Shed Builder
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gazebo
I have just purchased an "Economist" gazebo from Tuin.
I am aged 85 so have been round the block a few times and have experience of good & bad dealings. Tuin treated me (Melanie & Kerry) like a "CUSTOMER" very few and far do that these days. Thank you. Regards Cliff Cason
30 July 2026
Unprompted review
Reply from Tuin
Many thanks for your review Mr Cason and for your generous 5 star rating. We greatly appreciate it and we hope your enjoy your new gazebo. Feel free to get in touch if you need anything else from us. Kind regards, Charlie
Excellent product and communication…
Excellent product and communication when ordering along with very speedy delivery of our playhouse
27 July 2026
Reply from Tuin
Many thanks for taking time to write a review and for your generous 5 star rating. We really appreciate it. If you need anything else from us in the future, feel free to get in touch. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and 5 star rating, we greatly appreciate it. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and generous 5 star rating! We really appreciate it. Do let us know if you need anything else from us in the future. Kind regards, Charlie
Replacement log for insect damaged end piece
6 year old cabin painted with Sadolin Ecodec. Ear wig managed to burrow into a log from a knot in the wood which had allowed water ingress. Everything else sound. Tuin were able to provide a replacement log.
23 July 2026
Reply from Tuin
Many thanks for your review! We're glad to hear we could supply your replacement log. If you need anything else from us, please get in touch. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and generous 5 star rating, we greatly appreciate it! Do let us know if you need any further help with your cabin. Kind regards, Charlie
This is the second Rydell garage I have…
This is the second Rydell garage I have bought , quality of the garage is very good except for the big doors and hinges , I have replaced with an electric roller shutter
Communication very good
20 July 2026
Reply from Tuin
Many thanks for writing a review and for your 5 star rating. We are delighted to hear you have bought a second Rydell garage. If you need anything for either of them, do let us know. Kind regards, Charlie
The parts i got seemed diferent to what…
The parts i got seemed diferent to what i expected. The already assembled doors and windows are of poor quality. The windows are twisted and dont fit correctly. The door frame is weak. The doors seem warped. I have managed to make everything fit but didnt expect to do so much work to achieve the result. The actual wall planks were difficult to keep fitted together they kept popping out. I had to fasten them to 40mm square pieces of wood the full height to keep them together. There are a few holes to the floor boards where the knots have fallen out. The instruction book should be more informative it seems as though its a rough translation from the original Dutch or scandinavian. Having said this the cabin is built and painted with good quality cuporinol wood preserve and now looks good.
17 July 2026
Reply from Tuin
Thank you for taking time to leave a review. We are naturally very sorry to hear you feel that you have been let down.
During this time of year when the weather is warmer, we often see more instances of warping due to the natural properties of timber. Whilst we do our best to mitigate this as much as possible, we understand that installing with warped parts can be frustrating at times.
Our MD has already been in contact to apologise for your experience installing the floor and we will apologise again here.
We are also working to improve the instructions that come with our log cabins. During the interim, we have produced a series of instructional YouTube videos that we are beginning to roll out during the delivery period to better inform our customers.
If there is anything further we can do please do come back to us, either via email or give us a call.
Kind regards, Charlie
This is our third log cabin and we are…
This is our third log cabin and we are very pleased with it. Delivery very good.
17 July 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We are delighted to hear that this is your third Tuin log cabin! If you need any help with your new or existing cabins, please do get in touch. Kind regards, Charlie
Reply from Tuin
Many thanks for writing a review and for your 5 star rating. We really appreciate it. If you need anything else, do get in touch. Kind regards, Charlie
Excellent service
13 July 2026
Reply from Tuin
Many thanks for your review and 5 star rating. We greatly appreciate it. Do get in touch if you need anything else. Kind regards, Charlie
This will be my second Tuin log cabin
This will be my second Tuin log cabin. I was very pleased with the build quality and am looking forward to getting the new one installed
The lovely staff at Tuin made the ordering and arrangement very easy
16 July 2026
Reply from Tuin
Many thanks for writing a review and for your generous 5 star rating. We are delighted to have you back for a second cabin. If you need any help with your new or existing log cabin, do let us know. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and 5 star rating. We greatly appreciate it! Let us know if you need anything else. Kind regards, Charlie
Great customer service
Great customer service. Before and after my purchase i contacted Tuin by email and live chat and had speedy replies. Delivery was on time and the driver went out his way to get the delivery in my garden, hurrah.
The log cabin was installed today and is great quality (installers also commented this) and a great addition to the garden. Look forward to using it.
Definitely recommend this company.
19 June 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and are delighted to hear you had a great experience from start to finish. We hope you enjoy your new log cabin and if you need any further help, you know where to find us. Kind regards, Charlie
Great staff
when I was unable to order through the website the staff responded to my call and demonstrated flexibility and a can-do approach to satisfying my purchase requirements.
On delivery the driver was polite and helpful when presented with the challenges of my delivery situation. Well done all.
13 July 2026
Reply from Tuin
Many thanks for your lovely review and generous 5 star rating. We are delighted to hear about your experience and greatly appreciate your kind words regarding our service. If you need anything else from us, feel free to get in touch again. Kind regards, Charlie
Tuin empowered me to purchase a first class product
Tuin were a pleasure to deal with. Firstly they enabled me to take advantage of a reduced price offer. Secondly, they placed my order in a waiting list and notified me directly when the items were available for purchase and subsequent delivery.
9 July 2026
Reply from Tuin
Many thanks for your review and for your generous 5 star rating. We greatly appreciate it and are glad that we were able to help you secure your dream log cabin easier. If you need anything else from us, please give us a call. Kind regards, Charlie
Great customer service
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions with such patience. Trina gave us a lot of tips and pointed us to their blogs to help us plan our project well. I will gladly provide a follow-up review upon the completion of our cabin to further attest to their professionalism.
14 July 2026
Unprompted review
Reply from Tuin
Many thanks for taking time to leave a review and for your 5 star rating. We are delighted to hear about your experience and look forward to hearing your thoughts when you receive your Log Cabin. If you have any further questions, feel free to get in touch. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and your 5 star rating. We greatly appreciate it. Do let us know if you have any more queries. Kind regards, Charlie
Replacement Hinge for Cabin door
Replacement Hinge for Cabin door. Contacted Tuin regarding a replacement hing for my cabin door - couple of pictures later and a replacement was on its way.
Very easily sorted and within a few days hinges were delivered.
All in all a good experience.
6 July 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and we are glad you got your replacement hinge promptly. Do let us know if you need anything else. Kind regards, Charlie
Superb customer service
Tuin staff were extremely prompt in responding to my query and super helpful in resolving my issue- they really were brilliant!
9 July 2026
Reply from Tuin
Many thanks for taking time to write a review and for your generous 5 star rating. We really appreciate it and are glad we could resolve your issue so quickly. If you need anything else, feel free to get in touch again. Kind regards, Charlie
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