I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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Review summary
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Reviews shaping this summary
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
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Excellent company We had a shed installed 11 years ago and needed a few replacement logs Their current design didn’t mwtch our 11 years ago cabin However, Karen went above and beyond to arrange... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Tins of wood stain were carefully packaged. Delivered very quickly. Very impressed.
18 August 2025
Reply from Tuin
Many thanks for your 5 star review! We are pleased to see that your order reached your in great condition and in good time. Thank you for taking the time to leave your feedback. Kind regards Charlie
Great service and product
Needed a new gazebo that would stand up to the elements after the last one blew down. Tuin had exactly what I was looking for at an absolutely bargain price. The only downside was the three week delivery date but I felt it was worth it to get what I wanted. Went ahead and ordered (with a choice of payment methods). The following day I got an email saying they had stock available in the UK and it would be with me within 4 days! Jackpot! Gazebo duly arrived at my not easily accessible property and the delivery guy was more than helpful. I had a joiner put it together for me, he said the quality was good and it was a very straightforward build (he brought extra timber in case it needed reinforcing due to my previous experience but it wasn’t needed) All he did extra were some heavy duty brackets to attach it to the decking. Overall I am delighted with my purchase and can again enjoy my hot tub in private!
12 August 2025
Reply from Tuin
Thank you so much for your 5 star review and for detailing your experience with Tuin. We are delighted to see that your gazebo arrived ahead of time and that everything went without hitch. We do hope you enjoy your hot tub with your new gazebo in place! Kind regards, Charlie.
Shingle order
First class service. Quality of gods was great and arrived within days of ordering.
14 August 2025
Reply from Tuin
Thank you so very much for taking the time to leave us your feedback and for a 5 star review. We very much appreciate it. If you do require anything further in the future, please do let us know. Kind regards, Charlie
Stupid time to ask for a review
My review is neither positive nor negative, because for some stupid reason I am being pestered for a review three weeks BEFORE the delivery of the goods I have ordered. I have absolutely no idea whether the product is any good or it isn't because I don't have it.
11 August 2025
Reply from Tuin
Good afternoon, I am sorry to read you have received requests for feedback ahead of time, please do accept sincere apologies for this, this has been flagged with the relevant team. Perhaps once you have received your goods you could give us an updated review at that point. Kind regards, Charlie.
Can’t fault the cabin
I have had my cabin for 10 years, absolutely brilliant, no rot, same shingles couldn’t recommend enough. I did stain with sadolin, to protect it. Customer service very helpful. My only gripe is that I have been trying to source additional logs since March (to increase the height), this has so far been a painful experience and I still haven’t managed to place an order.
15 August 2025
Unprompted review
Reply from Tuin
Good afternoon, many thanks for your feedback and for leaving us a 4 star review. I have checked the details for you and understand you are in correspondence with our sales team regarding these logs. As this is a cabin that is an older range, it has taken longer to source the correct logs for you from the producers. Please do continue to work with Karen here who is liaising with the relevant teams in Europe. Kind regards, Charlie.
It’s a fantastic cabin
It’s a fantastic cabin. We had a shed of similar size before but this is a different beast altogether. I say beast because the sheer weight and solid construction makes our old one look pretty feeble. If you’re halfways competent at DIY or building etc then you’ll master this with someone’s help (it’s definitely a two-man job) that’s why I got a carpenter mate to lead on the project while I did the labouring! It’s tough and rugged yet equally beautiful with my wife doing her thing to make it an outside home. With its double glazing and 40mm logs you barely hear rain or wind when you’re inside. We use it as a “she shed” but it would make a great home office for the right person. Ours has electric and could double up if we wanted it to. We’re so pleased with it and would highly recommend one to anyone who is on the fence about buying one.
14 August 2025
Reply from Tuin
We are so very pleased to receive your wonderful feedback, thank you so very much for taking the time do so and for our 5 star review! There is nothing more helpful to anyone researching on these purchases to see a real experience so this really is very much appreciated. We do hope you enjoy your cabin for many years to come, if at any point you need anything further please do not hesitate to contact us. Kind regards, Charlie.
Product is OK but
Product is OK but, despite getting a phone call about delivery time, it was two days late. Not a big deal but I could have waited in.
7 August 2025
Reply from Tuin
Thank you for your review and for your feedback, we of course acknowledge that this can be frustrating. Unfortunately despite booking a delivery time frame with the courier, we have no further control with this once the parcel has left us. We do appreciate this is not ideal for you, our customer. We are pleased to see you are happy with the product itself. Kind regards, Charlie.
Bought 2 cabins from Tuin
Bought 2 cabins from Tuin. First in 2016 58mm Bolton and second 2 years later 45mm Truus.
After 9 years the Bolton cabin is rotten although it has been treated every year and now Tuin are refusing to help despite their 10year guarantee!
Although initially helpful when they are taking your money seems further down the line when their product fails they are not interested.
Have recommended to others in the past who have also bought Tuin cabins but never again!
12 August 2025
Unprompted review
Reply from Tuin
Good afternoon, we are of course disappointed to see your 1 star review and the feedback here. As you know we are corresponding with you via email and have offered the free of charge replacement logs. We will continue to work with you in order to find a suitable solution for this issue. Please be assured we will work to get this rectified for you. Kind regards Charlie.
Quality product at great orice
Brilliant company to deal with high quality product at a good price all delivered on time by helpful delivery company.
Can’t recommend Tuin enough
6 August 2025
Reply from Tuin
Thank you so very much for your feedback and your 5 star review. We are so pleased to see that you have had a great experience, which is always our aim. Kind regards, Charlie
Reply from Tuin
Thank you very much for leaving us a 5 star review, we very much appreciate it. We are always happy to help whether it be by phone or online. Kind regards, Charlie
Service was excellent no problem with…
Service was excellent no problem with order or delivery
1 January 2025
Reply from Tuin
Thank you very much for your 5 star review! We very much appreciate it. Kind regards, Charlie
Excellent efficient customer service
Excellent efficient customer service. Quick helpful and courteous responses to enquiries
31 July 2025
Reply from Tuin
We are very pleased to see that our customer service has been excellent. Thank you very much for taking the time to leave us a 5 star review! We very much appreciate it. Kind regards, Charlie.
All good delivery good packaged good my…
All good delivery good packaged good my carpenter did see he thought plans could have been more clear but summer house nearly finished now and all is well thank you
4 August 2025
Reply from Tuin
Many thanks indeed for your 5 star review! It is great to hear that your summer house is nearly reaching completion. We have noted the comments regarding the plans. We do hope you enjoy your new summerhouse for many years to come. Kind regards, Charlie
Order was simple delivery was as…
Order was simple delivery was as scheduled instructions could have had a little bit more detail but once started and parts being installed became easier as less bits but all in all very happy and looks good with additional lights added for night time glass of wine
12 June 2025
Reply from Tuin
Thank you very much for your feedback and for the 5 star review! We very much appreciate it. We have noted your comments around instructions and are pleased to see that the build progressed successfully. We hope you enjoy your evenings with a nice glass of wine too! Kind regards, Charlie
The product is excellent
The product is excellent, the quality is brilliant and the construction relatively simple, the only drawback is the quality of the plans they are very basic. You need to make sure you have every piece grouped together and slowly work your way through the build. It took two of us a weekend to complete the build. I would recommend the rubber roof rather than felt. All in all a great product let down by the basic plans
20 July 2025
Reply from Tuin
Thank you very much for your feedback and for your 4 star review. We really appreciate you taking the time to feed back to us on your experience with us and also to detail your experience with the plans. This is invaluable to us when communicating with the producers of the cabins. We do hope you enjoy your new Summer House. If you do require any help in the future please do not hesitate to contact us. Kind regards, Charlie.
No Instructions included.
To be fair I don’t have a problem with the overall service. What was disappointing was that not even basic information about how to construct the six sided pergola was included. All that was said was not for a person with basic diy skills. My very experienced builder found it challenging with no measurements to work to, We got there in the end, it should have been a lot easier than it was.
10 May 2025
Reply from Tuin
Thank you for your feedback, we are naturally disappointed to see that the instructions fell short of what was needed to assist in the build of your gazebo. Our aim is to offer a high level of full round service so it is vital that our valued customers do offer honest feedback in all areas. We will certainly take note. Should you require anything further in the future please do not hesitate to contact us. We are happy to help. We do hope you now enjoy your new gazebo. Kind regards, Charlie.
Excellent quality gate
Excellent quality of the gate.
The only disadvantage is the long-ish delivery time to the UK.
1 June 2025
Reply from Tuin
Thank you very much for your review and for your 5 star rating. We do take note of the delivery times involved and appreciate that this can be a slight frustration to our customers. We are very pleased to see your are happy with your new gate. Kind regards, Charlie.
Barrel Office
Barrel Office - Excellent quality product, very good contact from the company throughout and after delivery, self built but not recommended unless you have a fairly extensive range of tools and knowledge. Installation instructions could use an online video or similar written content, currently just limited photos.
24 June 2025
Reply from Tuin
We very much appreciate you taking the time to leave your feedback and for the 5 star review! We are delighted to see you are happy with your new office and take note on your comments regarding the build and levels of experience needed for this. In order for these to be improved we are always keen to have this feedback. Thank you again. Kind regards, Charlie.
Reply from Tuin
We are very pleased to read your are loving your new Bertil cabin and that your delivery all went to plan. If you need anything at all in the future please do not hesitate to contact us. We are happy to help. Kind regards, Charlie.
Reply from Tuin
Thank you so very much for the 5 star review, we very much appreciate it. We are delighted to see that you were happy with all parts of our service. We can be of any help in the future please do contact us. Kind regards, Charlie.
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