Tudor Rose Reviews 

⭐⭐⭐⭐⭐

This is the second time I’ve used Tudor Rose Car Park at Gatwick, and they’ll be my go-to every time I fly from Gatwick. The service has been excellent on both occasions.

The driver is always there waiting when I arrive to drop off my car – I simply call when I’m around 15 minutes away, and they’re ready. When I return from my trip, my car is already waiting for me, making the whole process quick and hassle free.

A fantastic, reliable and trustworthy company that delivers great customer service every time. I wouldn’t hesitate to recommend them to anyone flying from Gatwick

My vehicle was returned to me with damage consisting of someone have tried to get into the locked vehicle. I have sent photos before and after and the driver took photos. Tudor rose are refusing to investigate, refusing my request for their complaints policy or their own photos of my vehicle and are responding to me in a very rude manner - I have reported to the IAPA and Trading Standards - do not use

Potential customers, please read this before booking, especially if you have a van or large vehicle.

Very disappointed with my first booking with Tudor Rose, and I am sure it will also be my last.

Just a few hours before dropping off my vehicle, I was informed that because my car was longer than standard, I had to pay an extra £40 in cash directly to the driver, despite booking 14 days in advance and providing all the vehicle details beforehand, plus in hand my van nice and cleaned upon return found out next morning was muddy the tyres and splashes of mud in one side of the car.

This last-minute charge felt very unprofessional and unfair. Customers should be made aware of any additional costs at the time of booking, not hours before arrival.

Another great experience in parking with Tudor Rose and staying overnight in their lovely hotel. They make travelling early really easy and were very helpful when we had a delay on our return.

Brilliant service from the Start of our journey to the end. Easy booking. Prompt service by courteous and friendly staff.
Will definitely use Tudor Rose again

This is the best parking service I’ve ever had. I’m travelling a lot, not only from Gatwick, but when I’m departing from Gatwick I’m always using them. All the staff are very professional and I’ve never had a problem. Also they’re so so cheap, it’s even better and safer to leave the car with them rather than other companies or airport long term.

An exceptional service from start to finish. I had two different drivers on both arrival and return - Gary was one and another gentleman who was very kind and helped me with my luggage. My husband fell ill so I returned a few days later and on my own so this kindness was very much appreciated. Thank you Tudor Rose!

15 minutes before arrival we called as instructed on the booking only to be told we had to pay another £40 in cash as my vehicle was a large vehicle. We ended up paying by card as I refused to pay the cash . They then turned up to collect our car 40 minutes from the original 15 minute notice phone call . On collection we called as instructed again then had to wait 30 minutes for the car to be dropped back . I would highly recommend using an alternative company as we will be next time . Appalling service !!!!

I have used Tudor Rose on numerous occasions and as long as you call in advance they are there to meet you

DO NOT USE THIS COMPANY
A very very Bad experience ,paid on line for my vehicle with registration,
Then when I got there at 0630 in the morning they demanded £40 in cash not card as it a large vehicle, umm no it’s a Vito that parks in every bay and goes under the barriers. We were stuck and had to pay it , next to me they were doing it again to a X5 customer as large too

First class service. Even sorted the issue with me entering the wrong reg number for Gatwick entry. Car collected within 3 mins and brought back in 5. Highly recommend. Will be using every time going forwards. Stress free. Thank you !!!!!

I would suggest not using this company as I had a credit note due from them and even though I had a booking utilising my credit note which they deny my cancelling they have now refused to honour my credit for another booking and therefore I will not be using them as I believe this is disgusting service from a what I thought was a good standing company

Don’t use Tudor rose parking, they do not pay the airport drop off charge of £7, luckily we did check it and paid it within time.
Rang the office they couldn’t give a monkeys that they didn’t pay it and you have paid it from your own pocket DO NOT USE THIS COMPANY!

Terrible company-do not use. They forgot to pay the drop off fee at Gatwick ( and admitted it) but wouldn’t contribute to the £80 fine we received. Said they would give us discounted parking in the future but when we asked they didn’t respond.

very poor company. they didnt pay the drop off charge and it ended up costing us an additional £80. customer service very poor. A real shame as they uesd to be a great company

this is a dreadful company. we ended up paying a fine of £80 because they forfot to pay the drop off charge. they wouldn't reimburse any of it. dreadful customer service

Terrible company. Do not use them

Stay well away! Very complicated instructions when trying to drop off the car (had to drive round four times) and equally complicated instructions when collecting the car. Furthermore, due to ‘2 drivers not turning up for their shift’, we had to wait considerably longer than once expected for the car to arrive. Simply carnage, very complicated and you are not getting anywhere near enough bang for your buck - AVOID AT ALL COSTS!

Please be wary when using this company. Drop off and collection right outside the terminal was great however on return my windscreen had a crack right across it which was not there on Drop off. (I took videos of the car at Drop off). Advised the driver who stated he couldn't do anything about it and would advise the office, and I needed to email them pictures on Monday morning (returned early hours of sunday).
Tudor Rose are refusing to take liability claiming it could have already been done before I dropped it off. Even though they have been provided with the evidence.
Also we had an airtag in the car which shows location of the car while we were away and it doesn't appear to have been in a secure car park.
Very poor customer service, not a company I will use again.

Had I known that SkyParkSecure were sub contacting to this company.. I would not have used them

Sadly, one of our vehicles was damaged when parked 18/4/24 to 04/05/24 at Gatwick north meet and greet.
On drop off, the driver was exceptionally kind, helping with trolleys , grandchildren etc.
On collection, vehicles were dropped and drivers had to leave immediately.we have three children and were tending to them. When I noticed, and filmed damage to the rear passenger side and front passenger bumper of my vehicle.
We contacted SkyParkSecure on our return, supplying photos and were told to contact TUDOR ROSE, as the work was contracted to them.
We have done this , and they have replied, sending one picture on arrival,of the rear end , in a different area , saying the damage pre existed at the rear. In the photo there is no damage . I have sent numerous photos , taken at the airport, and even provided side by side comparison, showing no damage before, (using the photo they supplied) and damage after.
They are trying to blindside me saying damage existed, yet even their photo show it didn’t.
I am now referring to training standards and going down route of small claims court. Thankfully my insurance will take this on for me.