Trunk Logistics Reviews 

1,259
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, friendly, and handle all personal belongings with great care throughout the entire moving process. People also deeply appreciate the remarkably smooth user experience, noting that scheduling, communication, and the overall journey remain entirely stress-free and efficient. Some reviewers were not happy with customer support and staff attitudes, reporting occasional instances of unhelpful communication and difficult behavior experienced during the move. A few consumers additionally noted unexpected delivery delays, vehicle breakdowns, or logistical challenges regarding long-distance transport arrangements and unmanaged items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team provided professional and friendly... See more

Service

Consumers find service to be exceptionally positive, with reviewers frequently praising the fast,... See more

User experience

Clients share positive opinions on user experience, highlighting how professionals made the moving day... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived early and... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called on Thursday to organise delivery of goods from UK storage unit to Ireland. The items picked up Sunday and delivered Monday morning: Unbelievably speedy service! Great team all round from L... See more

Rated 5 out of 5 stars

The team made a potentially stressful couple of days really easy for us, went above and beyond, professional service and done with a smile despite the hard work involved. Special mention to Kayne, Sim... See more

Rated 5 out of 5 stars

Absolutely top-tier, from start to finish. Having moved 4 times in 7 years, this has by far been our best experience, wish we'd used Trunk for the other moves too! We had a lot of fiddly and frag... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Trunk Logistics. Jay, Amin, and Raj were outstanding from start to finish—professional, efficient, and genuinely careful with our belongings. They packed up our ent... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

Focused on providing smarter moving and storage solutions, we are here for you every step of the way. With over 25 years experience of the removal industry, we not only have the knowledge but the passion to ensure your move goes as smoothly and as stress free as possible. As well as removals, we have a thriving storage section that covers two sites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,259)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service.
Would 100% recommend.
From the first phone call/video call, their service was great. Day 1 Mike and Tom arrived and packed everything away in boxes, day 2 Mike, Tom and Amin loaded the vans and unloaded everything into each rooms without hassle.
Both days they worked tirelessly until everything was done. No damage to any of the furniture or items packed up.
Wish we had used them for our previous moves.

17 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for taking the time to leave such an amazing review and for recommending Trunk Logistics Ltd Etienne. We're delighted to hear that you had an excellent experience from your very first phone and video consultation through to the completion of your move.

We'll be sure to pass your kind words on to Mike, Tom, and Amin. They'll be pleased to know their hard work, professionalism, and attention to detail made such a positive impression. It's especially rewarding to hear that everything was packed, loaded, and delivered safely with no damage, as providing careful, reliable house removals is something we take great pride in.

Thank you for trusting Trunk Logistics Ltd with your move. Knowing you wish you'd found us for your previous moves is one of the best compliments we could receive. We wish you every happiness in your new home, and if you ever need house removals, packing services, storage, or logistics support in the future, we'd be delighted to help again.

Rated 5 out of 5 stars

Best move experience

We had the best experience with Jay, Aaron and Luca - they were incredible and made the day so easy for us. They even did a second stop for us to drop the bikes and plants off! I’m so glad we booked Trunk, everyone in the office was so communicative and helpful. Best money we’ve spent on our move.

13 July 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review Emma! We're thrilled to hear that Jay, Aaron, and Luca made your moving day such a positive and stress-free experience. Going the extra mile with the additional stop for your bikes and plants is exactly the kind of flexible, customer-focused service we aim to provide.

It's also fantastic to know that our office team kept you well informed throughout the process. At Trunk Logistics Ltd, we're committed to delivering professional, reliable house removals with excellent communication from your first enquiry through to moving day.

Your kind words mean a great deal to the whole team, and we're delighted you felt booking Trunk was money well spent. Thank you for choosing Trunk Logistics Ltd, and we wish you every happiness in your new home. If you ever need removals, storage, or logistics services in the future, we'd be delighted to help again.

Rated 5 out of 5 stars

Big Dan and Lee arrived ahead of…

Big Dan and Lee arrived ahead of schedule and everything was loaded safely and efficiently. Unloading on the next day went without a hitch. Two great guys.

10 July 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review Fraser! We're delighted to hear that Big Dan and Lee arrived ahead of schedule and handled your move safely, efficiently, and professionally from start to finish. It's great to know that both the loading and next-day unloading went smoothly.

At Trunk Logistics Ltd, we pride ourselves on providing reliable, stress-free removals with a friendly and experienced team. We'll be sure to pass your kind words on to Dan and Lee—they'll really appreciate the recognition.

Thank you for choosing Trunk Logistics Ltd for your move. We wish you all the best in your new home and look forward to helping you again with any future house removals or logistics services.

Rated 5 out of 5 stars

Incredible service

From the first phone call through to the end of the move itself, these guys were fantastic. Big Dan, Jack and Luca worked so hard and were incredibly diligent.

5 July 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful review Sarah! We're delighted to hear that your experience with Trunk Logistics Ltd was fantastic from your very first phone call through to the completion of your move. We'll be sure to pass your kind words on to Big Dan, Jack, and Luca—they'll be pleased to know their hard work, professionalism, and attention to detail made such a positive impression.

Your recommendation means a great deal to us. Whether it's house removals, office relocations, furniture transport, or professional logistics services, our team is committed to providing a smooth, stress-free moving experience. Thank you for choosing Trunk Logistics Ltd. We look forward to helping you with any future removals or delivery needs.

Rated 5 out of 5 stars

Really pleased with the service I…

Really pleased with the service I received. Would definitely recommend this company and will use them again for any future move requirements. Well done Brad for making the delivery so hassle-free.

2 July 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review Michael! We're delighted to hear you were so pleased with the service from Trunk Logistics Ltd. We'll be sure to pass your kind words on to Brad, who will be thrilled to know he made your delivery and move completely hassle-free. We truly appreciate your recommendation and look forward to helping you again with any future house removals, furniture delivery, or logistics services. Thank you for choosing Trunk Logistics Ltd—we're always here to provide reliable, professional moving and delivery solutions.

Rated 5 out of 5 stars

Straightforward and Customer focused!

Catalin and Silviv worked very hard in the June heatwave to move my furniture and personal effects, including fragile wrapping crockery, glassware and precious items. Also my IKEA beds were dismantled and reassembled perfectly in my new home.
Job was completed in little over half a day, relocating from London to the East Midlands.
Trunk Logistics were able to survey, quote and complete my move at short notice, giving them the edge over other Removal Companies I had contacted. Many thanks for taking some of the stress out of moving home after decades since my last move!

17 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review and for choosing Trunk Logistics Ltd for your move from London to the East Midlands Marian.

We're delighted to hear that Catalin and Silviu provided the high standard of service we strive for, especially while working through the June heatwave. Taking great care with fragile belongings, expertly dismantling and reassembling furniture, and ensuring every house move is completed safely and efficiently are all part of our commitment to delivering a professional removals service.

We're also pleased that our ability to carry out a survey, provide a competitive quote, and complete your move at short notice helped make the process easier. At Trunk Logistics Ltd, we understand that moving home can be stressful, particularly after many years in the same property, so it's rewarding to know we helped make the experience as smooth and hassle-free as possible.

Thank you again for your recommendation. We wish you every happiness in your new home, and if you ever need trusted house removals, packing services, or secure storage solutions in the future, our team will be here to help.

Rated 5 out of 5 stars

Hard working and respectful

Great communication beforehand, friendly phone call to let us know when they were arriving, and once here Big Dan, Brad and Simon were efficient, super friendly, worked really hard and got everything out of the vans and into the house (using all the access points to handle difficult corners) with total respect for our belongings.

Trunk have completed a complex move from one house to two separate locations including storage with total professionalism.

I can't believe anyone would do the job better.

2 July 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your fantastic review Barny and for choosing Trunk Logistics Ltd for your house move. We really appreciate your kind words about Dan, Brad and Simon—they'll be delighted to hear your feedback.

We're pleased that our communication, careful planning and professional moving service helped make your complex move to two separate properties, including storage, as smooth and stress-free as possible. Our team takes great pride in providing reliable house removals, storage solutions, and exceptional customer service while treating every customer's belongings with the utmost care and respect.

Your recommendation means a great deal to us, and we're delighted we could deliver the high standard of service we strive for on every move. Thank you again for trusting Trunk Logistics Ltd, and we wish you every happiness in your new home(s).

Rated 5 out of 5 stars

Could not fault Big Dan and his team…

Could not fault Big Dan and his team (Brad, Luka, Amondo) they were early for the removal, which was ace due to rising temperatures Friday 27th June 2026.

And early for the drop off, the following day after a long drove up the A1, which meant we had pretty much the whole day to get things sorted after they left at 11am.

Very respectful, Would highly recommend.

26 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful review and for choosing Trunk Logistics Ltd for your house move Dominic!

We're delighted to hear that the crew provided such an excellent removals service. Arriving early for both collection and delivery, while maintaining a professional and respectful approach throughout your move, is exactly the standard we aim to deliver. We're especially pleased they helped make your moving day easier, even during the hot weather and after the long journey up the A1.

Your recommendation means a great deal to our entire team. At Trunk Logistics Ltd, we pride ourselves on providing reliable, professional house removals and stress-free moving services, and it's fantastic to know we met your expectations.

Thank you again for your kind words. We wish you all the very best in your new home, and if you ever need a trusted removals company in the future, we'll be here to help.

Rated 5 out of 5 stars

Hard working ! .

What a pleasure .. James Wayne and Brad they where absolutely pleasure… these lads where so helpful and put my mind at rest nothing was a problem.. plus being the hottest day of the year they kept our spirits up . They just never stopped working.. highly recommended this company

24 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your fantastic review Mary! We really appreciate you taking the time to share your experience with Trunk Logistics Ltd.

We're delighted to hear that James, Wayne, and Brad made your move as smooth and stress-free as possible. Our team takes great pride in providing a friendly, professional removals service, and it's wonderful to know their hard work, positive attitude, and dedication stood out—even on one of the hottest days of the year!

Your recommendation means a great deal to us. If you're ever looking for a reliable moving company or professional removals service in the future, we'd be delighted to help again.

Thank you for choosing Trunk Logistics Ltd, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Trunk Logistics

Kieran and all the team at the office were so helpful and made our move go seamlessly.
Jay and Lenny the removal guys were friendly, polite and so helpful on the day of our moving that everything went according to plan. Thank you Trunk Logistics!! [05/06/26] Highly recommend!!

5 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review and recommendation Sandra!

We're delighted to hear that Kieran and our office team were able to make your move seamless from start to finish. It's also fantastic to know that Jay and Lenny provided the friendly, professional, and helpful removals service that we strive to deliver on every house move.

At Trunk Logistics Ltd, we take great pride in providing reliable moving and removals services, and we're thrilled that everything went according to plan on your moving day.

Your kind words mean a lot to the entire team, and we truly appreciate you choosing Trunk Logistics Ltd for your move. We wish you all the very best in your new home and thank you again for your highly recommended review!

Rated 5 out of 5 stars

Dan and Ron - Great Experience

Dan and Ron were both extremely friendly and helpful. Before I had even gone down to meet them in the lobby, they had everything unloaded and were ready to bring the boxes up to the flat. They worked quickly and efficiently throughout the move, and both had a warm, friendly disposition. They were a pleasure to chat with and made the whole experience smooth and stress-free.

16 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review James! We're delighted to hear that Dan and Ron provided such a smooth and stress-free moving experience.

At Trunk Logistics Ltd, we pride ourselves on delivering reliable, efficient, and professional removals services, and it's great to know that Dan and Ron's friendly attitude, quick unloading, and careful handling of your belongings made a positive impression. We understand that moving can be challenging, so our goal is always to make the process as seamless and hassle-free as possible.

We'll be sure to pass on your kind words to Dan and Ron. Thank you for choosing Trunk Logistics Ltd for your move, and we wish you all the best in your new home. If you ever need trusted moving, removals, or logistics services in the future, we'd be happy to help again.

Rated 5 out of 5 stars

Brad,Amir and Silvio made amazing job.

Brad,Amir and Silvio made amazing job.
Recommend this company anytime.

15 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review and recommendation! We’re delighted to hear that our team did such an amazing job and provided a positive moving experience.

At Trunk Logistics Ltd, we are committed to delivering professional house removals, reliable relocation services, and exceptional customer care. Our team works hard to ensure every move is completed efficiently, safely, and with the utmost attention to your belongings.

Your kind words and recommendation mean a great deal to us. Thank you for choosing Trunk Logistics Ltd for your move. Whether it's house removals, office relocations, packing services, or secure storage solutions, we look forward to helping you again in the future.

Rated 5 out of 5 stars

Thank you Big Dan, Christu & Siluic

Big Dan, Christu and Siluic provided an excellent and professional removal service from start to finish. They were very friendly, helpful, and handled my furniture with care. I would definitely recommend them!

Thanks again!

13 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful review and for choosing Trunk Logistics Ltd for your move. We’re delighted to hear that our team provided an excellent and professional removals service from start to finish.

Our team takes great pride in delivering reliable house removals, handling furniture and personal belongings with the utmost care, and ensuring every move is as smooth and stress-free as possible. It’s fantastic to know that their friendly, helpful approach and attention to detail made a positive difference to your moving experience.

We truly appreciate your recommendation and your kind words about our removals team. Thank you again for trusting Trunk Logistics Ltd with your relocation. Should you require house removals, packing services, storage solutions, or office removals in the future, we would be delighted to assist you again.

Rated 5 out of 5 stars

Great service, no hassle, very polite

Kieran was very helpful and nothing was a problem and was very clear with the service they would provide. On the day of the move the team, Mike, Amin and Tomo, arrived on time and were very polite. They worked very quickly and quietly and were very efficient. At our new property they unloaded very quickly and left us with no mess to clear up. We couldn’t recommend Trunk enough for their excellent service and quality of staff.

1 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for taking the time to leave such a fantastic review Tim. We’re delighted to hear that Kieran was able to provide clear guidance and support throughout the moving process, and that Mike, Amin, and Tomo delivered the professional, efficient service we strive for on every move.

At Trunk Logistics Ltd, we are committed to providing reliable house removals with excellent customer service, punctuality, and attention to detail. It’s great to know that our team helped make your move stress-free by working quickly, carefully, and leaving your new property tidy and ready for you to settle in.

Your recommendation means a great deal to us, and we’re proud that our removals team and quality of service left such a positive impression. Thank you for choosing Trunk Logistics Ltd, and we look forward to assisting you with any future house removals, packing services, storage solutions, or relocation needs.

Rated 5 out of 5 stars

Above and beyond

Aaron, Big Dan, and Chris,
You are absolutely amazing! You are artists! You move swiftly yet carefully. You have my eternal gratitude. Thank you!

7 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review Ioana! We’re thrilled to hear that Aaron, Big Dan, and Chris exceeded your expectations. Our team takes great pride in providing professional removals services that combine speed, care, and attention to detail, so your kind words mean a lot to us.

At Trunk Logistics Ltd, we work hard to make every house move as smooth and stress-free as possible, ensuring that every item is handled with the utmost care. We’ll be sure to pass on your appreciation to the team—they’ll be delighted to hear they made such a positive impact.

Thank you for trusting Trunk Logistics Ltd with your move. We truly appreciate your recommendation and look forward to helping with any future house removals, packing, storage, or relocation services you may need.

Rated 5 out of 5 stars

Efficient removal team

The guys took no time at all to clear my belongings, load and drive them to a storage. Once there they stored them neatly at the facility and locked up. Very efficient and good communication before and during the move.

9 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic review Henry! We’re delighted to hear that our removal team provided an efficient and stress-free moving experience. At Trunk Logistics Ltd, we pride ourselves on delivering reliable house removals, secure storage solutions, and excellent communication from start to finish. It’s great to know your belongings were carefully loaded, transported, and stored safely at the facility.

We truly appreciate your feedback and your trust in our professional removals and storage services. If you ever need assistance with house moves, office relocations, packing services, or storage in the future, we’d be happy to help again.

Rated 5 out of 5 stars

Simon and Luca! Heros!

Simon and Luca helped us move from Hoxton to Chingford! I can not recommend enough. They were just incredible. So careful, so quiet, so fast!
They were just such lovely people a couple of gentlemen. They turned what I thought would be a really stressful day into a breeze. Absolute masters at packing a van! It really was a work of art.
Thank you so so much Luca and Simon.
I would not go anywhere else for future removals.

Thank you x

5 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review!

We're delighted to hear that Simon and Luca made your move from Hoxton to Chingford such a positive experience. Providing stress-free house removals is exactly what we strive for, and it's fantastic to know their care, efficiency, and professionalism helped make moving day feel effortless.

Simon and Luca take great pride in delivering a reliable and friendly removals service, and they'll be thrilled to hear your kind words about their packing skills and attention to detail. Safely transporting our customers' belongings while providing excellent customer service is always our top priority.

Thank you for choosing Trunk Logistics Ltd for your London house move. We truly appreciate your recommendation and look forward to helping you with any future home removals, packing services, or relocation needs.

Rated 5 out of 5 stars

Brilliant very helpful

5 June 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your kind review Thomas!

At Trunk Logistics Ltd, we take pride in providing reliable, professional house removals and moving services, ensuring every move is as smooth and stress-free as possible. Your feedback means a lot to our team, and we’re grateful you chose us for your relocation.

We wish you all the best in your new home and thank you for recommending Trunk Logistics Ltd for house moving and removals services.

Rated 5 out of 5 stars

Excellent service from Trunk Logistics Team.

Excellent moving service from Trunk Logistics. The crew of Lee, Cole, Poppy & Peanut were friendly, fast and efficient.The move went smoothly and was stress-free. They did a fantastic job from start to finish. The adorable Peanut was an unexpected bonus and the cutest puppy supervisor ever. Quality control was clearly taken very seriously! Our thanks to them all.

30 May 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Dear Stephanie,

Thank you for your fantastic review and for choosing Trunk Logistics Ltd for your house move.

We are delighted to hear that Lee, Cole, Poppy and, of course, Peanut helped make your moving day such a positive and stress-free experience. Our removals team takes great pride in delivering friendly, efficient and professional moving services, and it's wonderful to know that everything went smoothly from start to finish.

Peanut will be thrilled to hear that his quality control efforts did not go unnoticed! While he may be our cutest supervisor, we are especially pleased that the whole team provided the high standard of customer service that Trunk Logistics Ltd is known for.

As a trusted removals and logistics company, our goal is to make every home move as seamless and hassle-free as possible. Feedback like yours reassures us that we are achieving exactly that.

Thank you again for your kind words and recommendation. We wish you many happy years in your new home and appreciate the opportunity to be part of your moving journey.

Best wishes,
The Trunk Logistics Ltd Team

Rated 5 out of 5 stars

From the booking to delivery and…

From the booking to delivery and unpacking, the team was FANTASTIC. They all gave outstanding customer service and I am glad that I chose Trunk Logistics for my house move. Thank you and God bless you real good.

26 May 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Dear Elizabeth,

Thank you so much for your wonderful review and for choosing Trunk Logistics Ltd for your house move.

We are delighted to hear that your experience was fantastic from the initial booking through to delivery and unpacking. Providing outstanding customer service and stress-free removals is at the heart of what we do, so it's incredibly rewarding to know that our team exceeded your expectations.

As a trusted removals and logistics company, we work hard to ensure every house move is handled with professionalism, care and attention to detail. Your kind words about our team mean a great deal to us and will be shared with everyone involved in making your move a success.

Thank you again for your recommendation and support. We wish you every happiness in your new home and appreciate the opportunity to be part of your moving journey.

Best wishes,
The Trunk Logistics Ltd Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look