The garments are of poor build quality, the stitching is akin to something you would receive at a budget retailer rather than a premium item. The site makes complaints hard to raise with a live chat f... See more
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See what reviewers are saying
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.4
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Truly
Hi Oxana,
Thanks for taking the time to leave us this five star review! We really appreciate your feedback and are so pleased that you had a positive shopping experience with us.
Thanks again,
Truly x
Reply from Truly
Hi Margaret,
Thanks for taking the time to leave us this lovely review! We really appreciate this and are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
The product was excellent quality at a…
The product was excellent quality at a fantastic price Ruth quick delivery.
29 July 2023
Reply from Truly
Hi Alison,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and are so glad that you were pleased with our service!😊
Best wishes, Truly x
My item was faulty
My item was faulty. It wasn’t straight forward sending them back . How ever I did order them again. Hopefully I will get a refund ASAP
27 July 2023
Reply from Truly
Hi Michelle,
We are sorry to hear that your item was faulty. Please reach out to our customer service team via help@truly.co.uk to let us know exactly what was wrong with your item.
As for our returns, we offer paperless and free returns as stated on our website. Here, you can also access our returns portal on our FAQ page where you are able to generate a returns label free of charge and have royal mail collect the parcel from your home. As stated above, please reach out to our team via email so they are able to sort this out for you!
Best Wishes,
Truly x
Dreadful!!!!
26 July 2023
Reply from Truly
Hi MH,
We are sorry to hear that you had an unpleasant experience when shopping with us. Please reach out to our customer service team via help@truly.co.uk if you wish to discuss this matter any further.
Many thanks,
Truly x
This is the perfect weekend bag for my husband
This is the perfect weekend bag for my husband but sadly the zip was faulty. Bag returned a week ago today, asking for a replacement, no acknowledgment to date. I hope a replacement will be sent in time for our weekend away.
11 July 2023
Reply from Truly
Hi Perry,
Sorry to hear that your husbands weekend bag was faulty, however I'm aware we have now sent you a replacement that has arrived in time for your weekend away. We apologise again for the inconvience but hope that our swift resolution reaffirmed your trust in the brand.
Best Wishes,
Truly x
Great shirt husband wasn’t sure when he…
Great shirt husband wasn’t sure when he would wear it but found it so comfortable when he tried it on.
7 July 2023
Reply from Truly
Hi Phillippa,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and are so glad that your husband is enjoying his new shirt.
Best wishes,
Truly x
BRILLIANT COMPANY
Brilliant customer service and company!! Love my new cheesecloth jumpsuit. Perfect fit. Freya in customer service was really great giving me more info and answering my questions.
Will buy again! Thank you Truly!
12 July 2023
Unprompted review
Reply from Truly
Hi Daisy,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
DO NOT BUY FROM THEM
BE AWARE! Product (jumpsuit) shrunk so much I couldn’t wear it after just one wash despite following washing instructions. Contacted customer service and because I am out of the 35 day returns policy, they won’t refund which is ridiculous as I didn’t wear it for a while after purchasing! I am deeply unimpressed by their customer service and lack of care, common sense should take over in a situation like this. I wouldn’t purchase from this shop.
19 July 2023
Unprompted review
Reply from Truly
Hi Jess,
Thanks for taking the time to leave us this feedback and we want to apologise that you have had a negative experience while shopping with us.
Unfortunately, in this instance, we were unable to offer you a refund due to the fact, as you stated, you were outside our 35 day returns window and we have never had any issues with this garment shrinking when washed per the instructions.
Please understand that whilst we always aim to provide an outstanding customer experience, as a small business, there are certain policies we must set in place and follow to ensure that our business is protected.
We have sold roughy 700 units of the jumpsuit that you ordered and never before received feedback that the garmet has shrunk, we therefore stand by our original judgement and apologise again that this wasn’t the outcome you would have hoped for.
Best Wishes,
Truly x
Reply from Truly
Hi Angela,
Thanks for taking the time to leave us this lovely review! We really appreciate this and are so glad that you had a great experience when shopping with us.
Thanks again,
Truly
Reply from Truly
Good afternoon,
Thanks for taking the time to leave us this lovely review,! We really appreciate this and are so glad that you've had a great experience when shopping with us.
Thanks again,
Truly
The skirt arrived quickly and well…
The skirt arrived quickly and well packaged. Unfortunately it didn't suit me, so had to return
1 July 2023
Reply from Truly
Good morning Avril,
Thank you for taking the time to leave us this kind review, we really appreciate this. I am sorry to hear our skirt wasn't right for you. I hope you find something you love from Truly in the future!
Thank you,
Truly
Good customer service
Item not what I wanted. Returns process complicated, but customer service were helpful and their communication was good.
26 June 2023
Reply from Truly
Good morning Joanne,
Thank you for your feedback. I am sorry to hear you were not satisfied with your item. Unfortunately after the incorrect email was entered on our contact form, as discussed our original reply unfortunately went to the wrong email address. However I am pleased to see you have now been able to contact our customer services department and resolve this. Please do not hesitate to contact us in the future via help@truly.co.uk for any question/issues you may have!
Thank you,
Truly
Trustworthy company
Good quality clothing. Excellent price in sale. Delivered when expected. Would recommend.
26 May 2023
Reply from Truly
Hi Amy,
Thanks for taking the time to leave us this lovely review, we are so glad that you've had a great experience when shopping with us.
Thanks again,
Truly x
Lovely colour…
Lovely colour and fabric and I have decided to keep the dress but like other reviews the top half needs to be taken in which adds to the cost.
4 June 2023
Reply from Truly
Hi there,
Thanks so much for taking the time to leave us this review and we appreciate your feedback. We are sorry to hear that the fit of your new dress wasn't quite right. We will make sure to pass this feedback on to the relevant team members.
Many thanks,
Truly x
Really professional service
Really professional service
Quick
Postage and good quality clothing.
3 June 2023
Reply from Truly
Hi Beverley,
Thanks for taking the time to leave us this lovely review, we are so glad that you had a great experience shopping with us and were pleased with the service.
Best Wishes,
Truly x
Reply from Truly
Hi Fiona,
Thanks for taking the time to leave us this review, we are so glad that you had a great experience shopping with us and hope you love your new jumpsuit.
Best Wishes,
Truly x
Prompt delivery.excellen5 quality
29 May 2023
Reply from Truly
Hi Katrina,
Thanks for taking the time to leave us this review, we are so glad that we met your expectations and hope to see you shopping with us again soon.
Thanks again,
Truly x
Reply from Truly
Hi Grace,
Thanks for taking the time to leave us this five star review, we are so glad that you've had a great experience when shopping with us and your order was delivered promptly.
Best Wishes,
Truly x
Reply from Truly
Hi there,
Thanks for taking the time to leave us this lovely review, we are so glad that you've had a great experience when shopping with us.
Thanks again,
Truly x
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