True Traveller Reviews 

Excellent online service. Claim process was exceptionally straightforward and payment received within 48 hours.

I had to claim due to a medical issue that developed prior my trip commenced. True Traveller guided me and helped me with the compiling of documents and medical certification. Whilst being demanding they were also professional, fair and understanding. Upon submitting all documents I was refunded without delay.

Quick response to a claim and full communication,

Hassle free and quick CDW excess claim, so far good experience, satisfied customers.

Very helpful and considerate people that are willing to help you every step of the way!

My claims were dealt with promptly professionally and compassionately. Plus communication was excellent.

I needed a rather complicated insurance cover (well, extremely complicated to the broker I tried first). True Traveller are clearly experts in this field as I had everything I needed within minutes. Their chat facility is manned by someone who knows their products inside out, their email response time was super fast (they promise to get back to you with 24 hours, I had a reply in under 24 hours). I am now confident that I have exactly the right product. Review based on service as I hope I don’t need to test the claims service but I am sure it would be top notch. Highly recommended.

Myself and my husband have used True Traveller as our insurer on several occasions now for various length of trips. It always is on top of our list when choosing the insurance before we head off. Yes, it may seem pricey at times, but it's totally worth it, plus when you break it down to daily cost it really is a great value ( our current one costing £2.05 per day) considering it covers a lot of sports and has great add ons, so you can adventure with calm mind knowing that should an unfortunate accident happen you are going to be in good hands.
We usually travel several months up to a year at the time and have had our fair share of misfortunes encountered on our ways, from cancelled flights during covid and missed flights due to the weather to stolen luggage, including passports to fractured bone and I am so grateful to efficient assistance of true traveller staff that has sorted us out in compassionate and quick manner. I have no hesitation to recommend this company to any adventurer out there, looking to have a great insurance backing up their travels. P.s. Choosing the no excess is worth to add on.

Easy claims, Super fast replies, great customer service and no BS insurance. I have filled a few claims and service was always top notch. Highly recommend!

My case was reviewed very quickly, and i was kept updated. I was impressed by the claim process.

I had a great experience with True Traveller so far, they are helpful, patient and lovely, both by e-mail and phone. They super helped me with my last two claims (doctors). Highly recommend!! :)

Dasa the claimer assistant , was so efficient

Very quick and simple!! True Traveller are amazing!!
I took a fall in KohTao and cut up my leg. The next morning I went to the clinic to get it checked out and there were signs of inflammation, so I had to pay approx £200 for antibiotics and a blood test.
I launched my claim straight after and I had a response and the money back within 45 minutes! Unsure if this would be the case for larger claims but I am feeling very reassured I made the right choice going with True Traveller!!

My experience was extremely positive. It was the first time I had to file a complaint, and every step was quite straightforward. From the first day, I called customer support, I felt reassured and guided at every turn. Additionally, I would like to highlight the efficiency of the email customer service, which was fabulous and could support and guide me throughout, resolving everything in just 2-3 days. I couldn't have asked for anything better.

After a bad sickness I submitted a claim. The confirmation of the refund came almost immediately. Thank you so much for your great service!

I had a quick medical expense and never thought it would be dealt with so quickly and efficiently. Most insurances I’ve been with will harass you with bureaucratic requests until you give up. Dasa, the person who was put in touch with me about my expense, was also extremely efficient. Everything was sorted and reimbursed within 24h.

I had to claim for an Inguinal Hernia that developed during my travels.
I filed a claim online through the True Traveller website attaching photos of any invoices from the hospital, Pharmacy, etc.
True Traveller dealt with my claim very efficiently and very quickly. They reimbursed the fees I had incurred directly to my bank account.
Very impressive claims handling from True Traveller.
I would highly recommend them if you require travel insurance.

I have really been bowled over by my experience with True Traveller thus far. They are incredibly efficient and effective, which when you are constantly on the road, makes one feel really safe and supported. I can't recommend them highly enough.

The claims process was easy and paid out straight away. Very impressed with True Traveller

I am thoroughly satisfied with my experience using TrueTraveller for my travel insurance needs. Having had to make medical claims twice, their process was smooth and hassle-free, with claims being paid out without any issues. Impressively, the funds were dispatched the very next day and reflected in my account on the following day. The efficiency and reliability exhibited by TrueTraveller have assured me that this is my go-to travel insurance company for any future travels. Highly recommended for anyone looking for dependable travel insurance.