True Traveller Reviews 

Your experience with True Traveller will depend on the type of situation you encounter. For most of our trip, true traveller was extremely quick to respond and reimbursed the tiny claims very quickly. It helps that medical care in Asia is very inexpensive. The problem came when we finished our trip in the US. My son split his lip open and required stitches in the US. Due to the large amount, we had the option of having the insurance pay the bills directly. We obtained the extra detailed documentation needed and true traveller informed us that due to the cost higher than their threshold (of course, it's the US), this would need to be managed by their isurer AXA. AXA eventually (after follow-up messages) confirmed that everything was in order/approved and that the process of paying the medical bill took a long time. I understand the process in the US is likely more complicated than other countries, but it has now been 3 months, I am receiving repeated calls from the hospital asking for payment, reminder bills from the hospital saying now the bills will go to collection which means my credit will be negatively affected. This is unacceptable. They have also completely stopped responding to my last emails asking for a status update! So in short, if you are sure to only have minor non-US issues to settle, true traveller is great. If you think you might have a larger accident or are going to the US, be warned. AXA will need to get involved and they are not reliable. To be continued if they resolve this issue....

Overall good , we had a slight issue when my wife was in hospital in Nepal . But eventually they sorted the problem out once we put the claim through. I think personally the underwriting company (AXA) could word there policy slightly better to help the customer in Nepal as that’s where the insurance was for are trip .

Mrs Dasa, who was dealing my case, was very helpful and all the process and conversation with her were very quick and smooth.

We found True Traveller to provide the best cover at the best price for our daughter's gap year. It then proved so quick and easy to claim for a 10-day piste closure in her ski resort, with full payment being made to us within a week of claiming! Amazingly reassuring service for young adults travelling to far flung corners of the globe alone, and for their anxious parents left back home! Can't recommend highly enough. Thank you!!

My claim was settled within a day! Super efficient and easy process. Would definitely recommend!

Resolved my claim promptly and efficiently. Very quick response and great service.

I needed emergency dental treatment as I had toothache. I’m on a working holiday in Canada so dental is expensive I went yesterday payed for it my self and within 12 hours of submitting my claim form I have had the claim settled and will be reimbursed for my treatment. Extremely fast turn around and a easy claim form highly recommend!

Like most people, over the years, I have had many different insurers, for many different reasons. I say, without doubt, that True Traveller is one of the best companies I have used. Courteous, reactive, efficient and professional spring to mind. I was taken into and treated in hospital. I filed my claim on Friday, I received an acknowledgement immediately. My claim was reviewed and settled within 72 hours. I could not ask for more. A 5* service.

I've been really impressed True Traveller and would highly recommend these guys. Having experienced an accident aboard from the moment we were in contact with them they supported to us from the moment we were admitted to hospital through to repatriation back to the UK. We can't fault their professionalism and support. Granted they want to do their due diligence and checks but once these are cleared they picked up everything else for us so we could concentrate on hospital care, accommodation and return home. Thank you to all the Team, for their support, care and dedication to clients.

I am very impressed by True Traveller and have already recommended it to many people. The service is great, employees are very friendly and efficient. Everything is done so quickly!! Thanks for everything!!

Very quick response to a claim. Money in account within 24 hours. Amazing.

Fantastic customer service with REAL compassionate people who were very efficient, clear and helpful at an urgent time of great need after a family medical emergency. They settled my claim and travel resumption super fast, absolutely outstanding service! Peace of mind in an incredibly stressful situation.

Great company. True Traveller were helpful from the very start of my experience. They covered me in difficult circumstances and explained everything thoroughly. Unfortunately, had to make a claim and this was dealt with and settled within 3 days. Cannot fault the customer service.

Best insurance travel company I’ve been with! Love the fact you can get insurance once you’re already abroad and lots of flexibility with it (great for me as I can be forgetful) but I made a medical claim during my last trip. It was super straight forward to do and was processed in 24 hours! (It can take up to 10 days though) they inform you when they’ve received your claim. 10000% recommend and will use for my future trips :) thanks True Traveller

In the unfortunate event of an accident while traveling, True Traveller came in and help when I needed it the most - by claiming hospital bills in a foreign country.

The claim process might seem a bit cumbersome but it's crucial to provide as much detail as possible.
The claims team is made of real people who have empathy, listen and are very quick at what they do.

I was assisted by Ana, Petra W, Katerina E, Eva B, and all of them were the kindest and the process was honestly super smooth.

Don't hesitate to sign up for travel insurance with them.

My claim was settled in a very efficient manner once I provided all the requested documentation. I found True Traveller a very professional company to deal with and would recommend.

Easy to navigate website and easy purchase process. Took about 4 minutes. Very easy to see what sports were covered. Competitive price but also good underwriter quality. Happy overall

Fantastic customer service. Dealt with my claim within 24hrs, would highly recommend this company to other travellers that are looking for insurance!

Well trained and helpful customer service. The claim was paid in full within 24 hours thanks to the clear guidance on what was required to make the claim. Highly recommend

Would recommend to anyone looking for long term travel insurance - took out a policy for a year’s long trip and had to claim 2 months in for a medical claim. The whole process was seamless and very quick, and I had a response within a day and the money reimbursed to me in 3 days. Thank you