troocost.com Reviews 626

I came across Troo from a cold call regarding changing utility suppliers. I was in the middle of looking for a new contract for our business Gas, Electric and Water services, they came along at the right time.
Gemma was my first contact and she came up with goods, keeping in touch with me all the way through the process - which at times was 'a bit of a trial' Obviously our suppliers didn't want us to leave so didn't exactly make it easy! However never daunted, Gemma got there in the end.
I was then passed to Marie in Admin and again the service was excellent.
I would recommend this company with no hesitation.

I would like to thank Aaron lee from CLA energy services for his outstanding service and quick responses. He was able to resolve my queries quickly and efficiently.

Cassandra Price & Emily O'Hare were helpful, knowledgeable, professional, polite and a pleasure to deal with.
Most of all they saved us money across the board.
Perfect.

We went through Troo when we switched our deal to another provider. The switch was easy but we needed a metre upgrade because we intend to use solar on our site. We had a mountain of issues trying to get this sorted due to the type of metre we had but Mitchel at Troo Assure supported us through the whole process. Mitchel was the middle man between us and the supplier, he explained things clearly, he chased everything up and updated us regularly. It took several weeks for the upgrade to happen through no fault of Troo but we got there eventually. Mitchel has been a pleasure to deal with and we would highly recommend Troo to anyone looking to move provider.

Mitch is always at hand to help whenever i need him. He guides me through every process with ease and always gets the job done!

I wish we had sought the advice of Troocost (via CLA Energy Services) before having our new electricity supply and meter installed.
The capacity on our new connection had been over-estimated resulting in sky-high bills. Gavin at Troocost helped us to reduce the capacity, set up supplier contracts and save money.
If we had involved Gavin at an earlier stage I believe we could have saved a lot of unnecessary expense.
Thank you Gavin for your help and considerable knowledge.

Emily and Cassie did a fantastic job for us today. Researching the best possible prices for our four rentals. They kept me upto date throughout and promising to complete the process by the end of the business wk, they delivered. 5* and hats off ladies. Well done 👏🏻

Efficient, helpful and professional

A massive thank you to Jonny Clarke & Craig Portsmouth. Great guys to deal with!

Troo provide an excellent service - highly recommended.
Marie Finnigan of Troo has assisted me over the last 3/4 years handling my business accounts in relation to gas and electricity supplies. Always ready to help, courteous and friendly. Easy to contact by telephone and email. Nothing was ever too much trouble. Her colleagues also assisted when necessary with helpful advice to ensure any switching in supplies provided the best rates.
Marie has assisted right up to the closure of my business upon retirement. I would have no hesitation in recommending Troo to any business looking for help in new supply quotes and ongoing management.

Close support and prompt attention throughout transition from one energy supplier to another followed by direct action with provider when billing issues came to light. Special thanks to account managers Amaryllis Moore and Chris Price for their efforts on this...

Aaron Lee @ Troocost was very efficient in helping me with my queries whilst moving energy supplier, great service!

I recently contacted Aaron Lee at CLA Energy Services, over a problem I was having getting an electricity meter replaced. He was most helpful and efficient in resolving the problem. The new meter has now been fitted and is working.

After a bitter experience with the similar company Bionic who, without my permission extended by a further 2 years our company electricity contract at an increased rate when prices were actually coming down (costing us approximately an extra £700) I was sceptical of using a similar electricity supply agent. However, before we realised our contract with Bionic had been extended beyond the agreed one year period I spoke to Rachel Robinson at Troo who was very helpful and gave me a far more competitive rate. Troo also say they do not automatically extend the contract so I will be happy to use them once our existing contract eventually ends.

We worked with Troo after they contacted us to offer their services. At first we were dubious I won't lie! However, our energy costs were massive and we were struggling each month, we were having such trouble with our previous electricity supplier we decided to give them a go.

We are extremely glad that we did! Both Gavin and Cassie are extremely easy to talk to, sympathised with our situation and helped us escape our nightmare contract as it had been missold to us. We are yet to move on to our new tariff but we are chuffed with the result. Possibly the best result from a cold call we've ever had :)

There was an error over the term of the contract. Otherwise the service was adequate.

We run a small timber and fencing business in Essex and have had to change energy suppliers. We had such luck when we were approached by Craig Portsmouth of Troo - he has been so thorough and helpful during this process we couldn't have asked for more, it is a minefield at the best of times. Craig has managed the entire process for us and has gone to great lengths to make things work smoothly. I can't recommend him more highly!

Paul Davidson is excellent to deal with. Responds promptly and accurately with a choice of suppliers.

Aaron Lee from CLA Energy Services was very prompt and helpful in sorting the changeover of energy suppliers for us.

Troo are a pleasure to deal with and offer a friendly, timely and professional service.
We had a particularly challenging time with one of our energy suppliers over various matters but our account manager Aaron Lee persisted for over 6 months to ensure that we had an appropriate resolution - for which we are hugely grateful.
We would not hesitate to recommend Troo to other businesses.