Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Melanie Cook

After a friend recommended Melanie Cook with Trinity finance the whole experience and outcome has been fantastic. I needed a mortgage for my next home. Melanie was very helpful, thorough and always quick to respond. She made everything less stressful and found me a good mortgage offer. Thanks to the team.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Just an amazing experience

Just an amazing experience. Vince has been fantastic.
Always keeping you updated on any progress.
Always checking in.
Really easy to talk to.
No issues with email or call reply’s.
Vince puts you at ease with the whole process.
I would definitely recommend.
Thank you again.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

“As a first-time buyer

“As a first-time buyer, I was a bit nervous, but Dean made the entire process easy and completely stress-free. He was helpful, patient, and always willing to explain things clearly. Highly recommend!”

10 February 2026
Unprompted review
Rated 5 out of 5 stars

A Fantastic Experience from Start to Finish

This is the second time I have used Trinity Finance for my mortgage needs, and once again, they exceeded my expectations! After such a great experience the first time, there was no question who I would trust again.
Dean is incredibly knowledgeable, responsive, and makes the entire process stress-free. He goes above and beyond to ensure you get the best deal possible, providing constant updates and answering every question with patience. He is proactive, detail-oriented, and truly care about his clients' best interests. Thank you for another fantastic experience Dean!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you to the team at Trinity Financial, in particular Rasit, Joe, Chloe, and James for all your help with my mortgage and the purchase of my new home. Everyone was incredibly helpful, efficient, and always quick to respond to any questions. They made the whole process feel simple and stress-free. I couldn’t recommend them enough.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

FTB - brilliant service.

I used Trinity for my first mortgage and would strongly recommend their services. They are knowledgeable, efficient, and responsive. Thank you for your professional service Dean & Vincent – very much appreciated

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service Throughout

We were really impressed with the service we received during our remortgage process. Our adviser (Jon Smith) was professional throughout and always came back to us very quickly on any questions we had. We would happily recommend Jon and Trinity Finance to anyone.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Berkin at Trinity Finance

As a first-time buyer, Berkin made the whole mortgage process feel easy and stress-free. He was incredibly helpful, patient, and always took the time to explain everything clearly. I felt fully supported from start to finish and knew I was in safe hands. I couldn’t recommend Berkin at Trinity Finance enough, especially for first-time buyers.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had an exceptional experience with Trinity Finance

I’ve had an exceptional experience with Trinity Finance, and I want to give special recognition to Nicola, who has been nothing short of brilliant throughout the entire process. From the very first conversation, she was professional, proactive, and incredibly supportive. Nothing was ever too much trouble, and she consistently went above and beyond to make everything clear, smooth, and stress‑free.

I couldn’t recommend Trinity Finance, and especially Nicola, highly enough. A positive experience from start to finish.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Trinity Finance…

I can’t recommend Trinity Finance enough. This is my second time to get help with them and it has been a great experience. Alasdair is very trustworthy and an absolute star, very responsive, and took extra miles to help everything to get through as smoothly as possible. Thank you

2 January 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional financial service

An exceptional financial service. Special thanks to Dean and Vince, who have guided us through our mortgages over several years with professionalism, clarity, and genuine care. They are always approachable, highly knowledgeable, and genuinely focused on our best interests. We wouldn’t hesitate to recommend them to anyone seeking expert and trustworthy mortgage advice.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

I am really grateful for all the…

I am really grateful for all the support I received through the mortgage process.
Ben Harrington helped me through every step of the journey. Amazing person!
Gemma Weeks was brilliant too!
Massive thanks to both of them for their help. Would highly recommend Trinity Finance!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The whole team have been absolutely fantastic throughout the entire mortgage process. Our mortgage advisor Ben was incredibly helpful from start to finish and always there to support us whenever we had questions or needed reassurance. Ben created a WhatsApp group to keep us updated at all times, which made the whole process feel smooth and stress-free. We’re extremely happy with the service we received and wouldn’t hesitate to recommend Ben and his team to anyone looking for a reliable and supportive mortgage advisor.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

A 6 STAR COMPANY AND MORE!

Ever since day one of contacting Trinity finance to get help for my mortgage application. I would give them 6 stars if I could do and more! Lauren who was my case worker guided me through every stage and was always a phone call away with advice and guidance. Lauren was also only an email away which was also super handy for myself!

The professionalism and output from the team and Lauren from the moment we was in contact and to the end of the process was also faultless! It is very much appreciated and I can't thank you enough for helping me secure my first mortgage.

Never did I feel like I couldn't contact any member of the team at any time for help! Every body was super helpful and always on hand. I have also had contact with other members of the team and this was with Kimberley. A rather thoughtful lady who explained everything to me about my offer and made me feel at ease throughout our conversations.

If anybody is looking for mortgage advice and help with their application. There is only one company I'd use and this is Trinity Finance.

Thankyou ever so much!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I’m really grateful for all the support…

I’m really grateful for all the support I received throughout the mortgage process. Patrycja and Vince, your professionalism, clear communication, and strong knowledge made everything feel straightforward and easy to follow. You always made sure I understood each step, which helped me feel confident and supported the whole way through.

I also appreciated how quickly you responded and how clearly you explained everything. Thanks to your guidance, the entire process went smoothly from start to finish.

Thank you both for the great experience. I’d happily recommend you to anyone looking for mortgage advisors.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend Trinity Finance more highly

Louis was brilliant throughout the whole process. I initially applied for the mortgage myself and had a decision in principle, but the lender refused to approve the purchase because they had hit their quota for the area. Louis stepped in at that point and managed everything perfectly.

He secured a better rate with another bank, kept me informed at every stage, and handled all the detail in the background. I ended up with a two year term that worked perfectly for me. He was a pleasure to deal with and I couldn’t recommend him more highly.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Lisa has been exceptional throughout…

Lisa has been exceptional throughout the entire process of purchasing our first home, from initial listing to closing. She provided expert guidance on offers, and ensured all paperwork was handled smoothly, making the experience stress-free and straightforward. I would highly recommend her to anyone seeking a dedicated and knowledgeable in the business. Thank you once again Lisa, Chloe and to the Trinity team. we are forever grateful.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Lee Oliver provided a great service and helpful advice. This was followed up by James Horne providing excellent customer service through the mortgage offer steps.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Dean Murray & Vince Spicer

Working with Dean Murray and Vince Spicer has been an absolutely seamless experience. They assisted us with transitioning from a residential mortgage to a buy-to-let, and their expertise made the entire process feel effortless. From the very beginning, they demonstrated outstanding professionalism and a genuine commitment to helping us make the right decisions.
What truly set Dean and Vince apart was their communication. They kept us updated at every stage, answered all our questions clearly, and were always available when we needed guidance. Their ability to simplify complex information and manage everything behind the scenes took all the stress out of the process.
Dean and Vince exceeded every expectation, and we’re incredibly grateful for their hard work and dedication. We highly recommend them to anyone seeking knowledgeable, trustworthy, and truly supportive mortgage advisers.

14 November 2025
Unprompted review

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