I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
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Review summary
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service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
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I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
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I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
278 reviews
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Replied to 50% of negative reviews
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Keep Well Away
Purchased a set of Triflow taps for £360 direct from Triflow Concepts.
The plumber noticed one of the handles was faulty.Notified Triflow to be told 1/2 weeks delivery for replacement.
The plumber will be requiring another call out payment of £25,
Keep well away from Triflow is my opinion.
23 July 2024
Unprompted review
Reply from Triflow Concepts Ltd
Mr Barton, we are sorry the tap you received was not at the required standard. We have organised a replacement part to be with you as soon as possible. As discussed with our General Manager earlier today we are happy to reimburse you of any plumbing costs incurred.
Apologies again for any inconvenience this has caused. Our General Manager will in touch later today.
Thank you
Triflow Concepts Team
Asking a question on line solved my…
Asking a question on line solved my problem immediately.
10 June 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great Tasting Water.
We have been using Triflow Concepts as a water filter solution for many years. The water tastes wonderful, better than straight out of the tap.
When ordering refill cartridges through the website it is efficient and easy to do and the cartridge arrived safely.
We have a housed cartridge, which is easy to change every 9 months or so. It is considered fragile but we have never had a breakage.
Perhaps the downside at the moment, is that the old cartridge can’t be recycled but I’m sure Triflow are working on that!
11 June 2024
Reply from Triflow Concepts Ltd
Hello, thank you for review :-)
You are correct, we are currently working on a few different recycle options for used filters, so keep an eye out on the website and newsletters.
Thank you
Triflow Team :-)
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Incorrect Advice lead to wrongful purchase
Your General Manager advised the incorrect Model Number of Filter Cartridge for me. I purchased 4 TFE500 Filter Cartridges and tried 2 of them to found out that the model I needed shall be TF321. I am so disappointed and would like to have refund and return.
10 May 2024
Reply from Triflow Concepts Ltd
Hello, we do apologise for your inconvenience. Our customer service team have advised they have received your email this morning. They will contact you in due course to resolve the issue. Again please accept our apologise for any inconvenience caused. Thank you Triflow Team.
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Clear website
Clear website, easy to identify relevant product with functionality set out without jargon for non-trade buyer. Overall very easy to place order, arrived ahead of expectations. No drama.
10 May 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great service
Easy to order a replacement filter online. Filter received by post promptly and within the specified time frame.
7 May 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Prompt delivery and service.
8 May 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The service was first class
The service was first class and my filters were delivered within a few days as promised.
9 April 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good service and product
The item arrived on time and was as described, but I had to call in professional help to change the filter - it wasn’t as easy as I was expecting to get the old filter off the system (I thought I wasn’t strong enough, but in fact it was a matter of technique)
5 April 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great customer service
New filter casing and filter came very quickly. Good support before purchase of what to get and how to fit it
2 April 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick response to order and postal…
Quick response to order and postal delivery was great nothing to complain about.
5 April 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Website easy to use and buying…
Website easy to use and buying replacement filter simple. Delivered soon after order.
11 March 2024
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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