Tribes Travel Reviews 237

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for organizing exceptional holidays, highlighting the staff's helpfulness and expertise in tailoring trips. The service, from initial planning to the seamless execution of transfers and excursions, is frequently described as superb, ensuring a stress-free and enjoyable experience. Many people also commend the excellent locations and accommodations chosen for their trips. However, some people were dissatisfied with communication, noting a lack of follow-up and dismissiveness when issues arose. A few other people also felt that the benefits of booking through the company were minimal, experiencing problems with hotels and finding the support less attentive closer to their departure.

What people talk about most

Holidays

Consumers consistently report positive experiences with their holidays, often describing them as "fabulous,"... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and excellent... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional organization, seamless... See more

Location

Customers had positive experiences with location. Reviewers consistently praise the careful selection of... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers felt valued and supported, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience, wonderful places, food and people. An absolutely brilliant service from Tribes Travel and Lima Tours. Andrew did a tremendous job in arranging a tour that covered all the best p... See more

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied


Company details

  1. Tour Operator
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Travel Agency

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Peru - April 2026

Incredible experience, wonderful places, food and people. An absolutely brilliant service from Tribes Travel and Lima Tours. Andrew did a tremendous job in arranging a tour that covered all the best places and excelled himself with some minor hotel changes in Lima at the end that completed the tour perfectly.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant! Fantastic organisation both before and during our holiday. Wonderful locations, excellent hotels and superb tours. Thank you Andrew for organising our unforgettable trip.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a fabulous time in Costa Rica

We had a fabulous time in Costa Rica. The transfers and organisation was great, the people warm and friendly, and the country and wildlife amazing! We would definitely love to visit other parts of Costa Rica again. Thanks must go to Andrew Chaundler and the team for helping arrange our holiday and for answering lots of pre-travel questions speedily and clearly. We felt valued and supported.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

We had an absolutely wonderful trip to…

We had an absolutely wonderful trip to Botswana and Victoria Falls and cannot thank Christine enough for organising everything so perfectly. The itinerary, camps and guides were all exceptional and every transfer and detail ran seamlessly.

The mix of the Okavango Delta, Chobe and Victoria Fall s
was fantastic, we even did a horse trek in Zambia. We were very well looked after from start to finish. We would highly recommend Tribes travel to anyone planning a safari holiday

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible holiday in Ecuador, Quito & the Galápagos

Absolutely incredible holiday in Ecuador & the Galápagos-a holiday of a lifetime!
Tribes were incredibly helpful & organised-Arturo was great. We had a fantastic guide called Fabrizio in Quito - who took us to some incredible places & we stayed in 2 amazing hotels/haciendas.
The Galaxy Sirius, the boat we were on to go round the Galapagos was also amazing, food was superb, the crew were great - the guides Jorje & Cesar were fantastic & the Galápagos were just off the scale incredible! I can’t fault Tribes or the holiday in any way - I really can’t & my wife & I have travelled in many places round the world! I will most definitely use Tribes again, without hesitation! A truly amazing holiday, one of the best of our lives !

25 March 2026
Unprompted review
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Reply from Tribes Travel

Thank you for the lovely feedback, William. To hear it was one of the best experiences of your life is incredibly rewarding for us all here at Tribes; that is exactly what we strive for when creating these holidays. Arturo really knows his stuff when it comes to his home country, and we agree—the Sirius is a fantastic boat and a brilliant way to see the Galapagos.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

A most memorable and exceptional safari trip.From the earliest communications to our…

From the earliest communications to our last flight home on Tuesday the experience exceeded our expectations. It was a truly brilliantly arranged visit, all arrangements, flights, meet and greet and transport all worked as planned without panic or upset. Thank you.

9 April 2026
Unprompted review
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Reply from Tribes Travel

You are more than welcome Christopher, thanks so much for the 5* feedback. We love to exceed expectations!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Well organised holiday

Well organised holiday. Brilliant hotels with a varied itinerary. Andrew organised everything and communicated effectively. An amazing holiday!

28 March 2026
Unprompted review
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Reply from Tribes Travel

Thanks so much for the 5* review Jenny, I am so glad to hear you had an amazing holiday :)

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 3 out of 5 stars

Don’t know why I’ve taken so long to…

Don’t know why I’ve taken so long to review but we lead very busy lives and I suppose I did think when we got back on January 26th we’d have heard from tribes asking for feedback 🤷‍♀️
Andrew arranged our trip to Ecuador for Galapagos and Amazon experience and we had an amazing time at both
The reason for the 3* score is that our Quito experience was not so well run and indeed the company that tribes used were almost incommunicado! We were supposed to be met by an English speaking guide. We have never been on a tour to another country where we have not been welcomed and straight away given an emergency contact number and information about our itinerary ie flight info and times . A freelance guide took us out for the first 2 days and during that time I did ask that he contact “the office” for this information. This was never forthcoming . I eventually managed to get “the office” to contact me where we discussed communication issues . The woman I spoke to advised that usually companies do not like customers to share the itinerary details from them! 🤷‍♀️ other trips we’ve been on the first thing they do after welcoming you to their country is to check their itinerary against your original one to make sure all details are correct and give you a couple of people in that country to contact in an emergency. None of this was done!
I’m sure tribes usually do a great job but on this occasion communication was poor for this first leg of the tour

5 January 2026
Unprompted review
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Reply from Tribes Travel

Hi Angela, thank you for taking the time to share your feedback. While we are thrilled to hear that the Galapagos and Amazon legs of your journey were amazing, we are genuinely sorry that the start of your trip in Quito didn’t meet the high standards we set for ourselves.

We completely understand your frustration regarding the lack of clear communication and the absence of local emergency contacts. Providing that 'peace of mind' from the moment you land is a fundamental part of what we do, and it is clear we missed the mark on this occasion. We have already addressed this directly with our partners in Quito to ensure that every traveller is met with a clear itinerary and immediate support moving forward.

We appreciate your honesty, as it helps us ensure this remains an isolated incident. We would love the chance to welcome you back in the future and provide the seamless experience you should expect from us every time!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

An excellent travel specialist!

Our experience with booking our special trip to Costa Rica via Tribes was managed excellently by Andrew.

The attention to detail and care given to make sure we had the most enjoyable trip was to a level I have never experienced - ranging from first-hand advice on when best to visit, taking on our feedback on the preferred location for the end of our trip and arranging a room upgrade. As we got closer to leaving, a better option to transfer us from our final hotel back to San Jose airport was offered by Andrew. It gave us an extra hour in bed and an exciting end to the holiday - the internal flight was exciting as we’d never flown in a small plane before.

We’d deffiently use Tribes again and would recommend.

17 March 2026
Unprompted review
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Reply from Tribes Travel

Thanks so much for the 5* review and the positive feedback about Andrew. I am so glad you mentioned first-hand advice as that is something that is so important to us. All the team are constantly visiting our locations (Kat just got back from Costa Rica), this allows us to make those personal recommendations and sell what we believe in.

I am really happy to read how much you loved the trip!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Excellent itinerary to Costa Rica

Tribes were excellent at putting together a trip to Costa Rica visiting all the places we had requested. The hotels/lodges we stayed in were all excellent. All the pickups between lodges were on time and everyone was super friendly. I wouldn't hesitate to use Tribes again.

27 March 2026
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Reply from Tribes Travel

Thanks for the 5* feedback Sally, it is really appreciated! I am so glad to read that you had such a great time in Costa Rica. What a place!!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

We had a fantastic holiday every thing…

We had a fantastic holiday every thing slotted into place all our accommodation was great we went to fantastic places picked up on time guides great can’t thank them enough thanks To Alex & team Veronica & Malcolm Burley

2 April 2026
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Reply from Tribes Travel

Thanks so much for the 5 stars! We are all very chuffed to hear that you had an amazing trip. I will make sure Alex see's your feedback, he puts a lot into these trips so this feedback means a lot.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Costa Rica for two weeks

We went to Costa Rica for two weeks for our honeymoon. Our travel agent Alex was brilliant with answering all our questions as we had never been or knew anyone who had been before. The whole trip was so well organised with easy transfers, nice hotel choices, activities booked and clear WhatsApp communications when our itinerary changed ever so slightly. Would highly recommend.

12 March 2026
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Reply from Tribes Travel

Thanks so much for the recommendation! We really appreciate it, and the 5 stars of course. What a great choice for your honeymoon, adventure, wildlife, beaches, Costa Rica has it all and Alex knows it inside out.

Thanks for trusting us with your big trip.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

We had an amazing experience with…

We had an amazing experience with Tribes in Costa Rica. The organisation was excellent from start to finish, with well‑planned activities and excursions that really made the trip special. I honestly can’t fault the locations, the overall experience, or the hotels, everything exceeded expectations and made for an unforgettable adventure.

10 March 2026
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Reply from Tribes Travel

Thanks so much for the 5 star feedback Barry, it is much appreciated. Costa Rica is a really special place, I am so happy to read what an amazing time you had.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Excellent in every respect

Excellent in every respect! Tribes organised two back to back trips for us - Peru and then Ecuador, including five days in the Galapagos. Everything about our trips was planned to perfection at a great price. We seamlessly flowed from one location to another with excellent accommodation, restaurants and guides. We can’t praise Tribes enough 🥰

22 March 2026
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Reply from Tribes Travel

Thanks so much for the 5 star feedback Janet!! What a great trip, Peru and Ecuador, very jealous! I am so glad to hear it all went seamlessly. Arturo spent time in both countries last year so you benefited from all that fresh knowledge.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Tribes understood our preferences and…

Tribes understood our preferences and organised an amazing holiday.

16 March 2026
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Reply from Tribes Travel

Thanks so much for the 5* review, so glad to hear you had an amazing holiday!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Our Costa Rica Adventure

We had a great time in Costa Rica.The accommodation at each of the places we stayed was good at worst and exceptional in others.We were particularly impressed by rooms and food at Si Como No and Corcovado Wilderness Lodge. We loved the hummingbirds at Bosque Del Paz and the sloth which took up residence in Manuel Antonio.Also watching the sunsets from the restaurant at Corcovado Wilderness Lodge

All the transfers were on time and all the drivers and guides were excellent.
We did have a bit of a problem with the itenary provided by the agent at the airport which was incorrect in some instances and incomplete in others but an email to customer services in relation to this was very quickly answered with a complete and informative reply.
Overall I would have no hesitation in booking another holiday with Tribes

19 March 2026
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Reply from Tribes Travel

Thanks so much for the 5 star review Lyndon, really appreciated!

The wildlife in Costa Rica is really special, and you don't have to look too hard to find it! We get so much positive feedback about Corcovado Wilderness Lodge, its an amazing place too spend a few days.

Sorry to hear about the itinerary issue at the airport, I will bring that up with our partners in Costa Rica.

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Wonderful stay in Costa Rica

We had a great trip to Costa Rica. Everything went so smoothly. We got support with the initial planning, Andrew helping us pin down our itinerary based on our interests and things we’d like to see and do. In Costa Rica we had lovely accommodation, amazing guides and friendly, considerate drivers. The local team were efficient at responding to the couple of queries we had during our stay and also communicating a change to a pick up time well in advance. Overall we would highly recommend tribes to anyone considering a trip to Costa Rica.

3 March 2026
Unprompted review
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Reply from Tribes Travel

Thanks so much for the recommendation and 5 star review Lisa!

I am so glad to read that you had a great time in Costa Rica. Discovering our customers interests and must do's/see's is so important to make those personal recommendations. Andrew really knows his stuff, a real tailor made specialist!

Hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Smooth planning and booking process delivered a great holiday

Good communications and advice from Andrew when planning the itinerary and completing the booking. Their Local Agent in Costa Rica was also excellent

24 February 2026
Unprompted review
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Reply from Tribes Travel

Thanks for the 5 star review Tim, we appreciate you taking the time to review us. I am really glad to read that you had a great time in Costa Rica!

Hopefully see you for your next adventure,

Thanks

Charlie and the team at Tribes

Rated 5 out of 5 stars

Excellent customer care and very knowledgeable

Our Costa Rica Itinerary was prepared in conjunction with Alex. Alex was extremely helpful and knowledgeable and timely in his responses. He listened well to what we wanted and the holiday lived up to expectation. Each place we stayed had something unique to offer and was of a very good standard. The transfers were timely, the mini-buses air-conditioned and the drivers very careful. Thank you Tribes for an exhilirating and memorable holiday.

28 February 2026
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Reply from Tribes Travel

We are so glad to hear that you had an exhilarating and memorable holiday Anne! That is what we are here for! Alex is a true Costa Rica specialist, he knows the country inside out. He will be thrilled with your feedback.

Thanks so much for the 5 star feedback!

Hopefully see you for your next adventure,

Charlie and the team at Tribes

Rated 5 out of 5 stars

Costa Rica was a great choice for us

Costa Rica was a great choice for us.
Tribes travel advised and organised our trip which went very smoothly from beginning to end with great recommendations for hotels and excursions which our advisor had previously experienced

4 March 2026
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Reply from Tribes Travel

Thanks so much for the 5 star review Eddie, we really appreciate it! I am really glad to read that you had a great trip as well.

Hopefully see you for your next adventure,

Charlie and the team at Tribes!

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