A colleague had received a letterbox cookie and cocktail, I was so impressed I couldn’t wait to buy one for someone special! Treatbox helped me no end to choose a perfect personal cookie and fabu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery,excellent quality of gifts and well packed.All friends have been delighted by their boxes.Looking forward to my birthday advent calendar to start next week.So glad I have found this fa... See more
Company replied
Communication was excellent. I made error when ordering late at night and it was sorted the next morning. I purchased an exam TreatBox and my daughter cried when she opened it. It was beautifully... See more
Company replied
Treatbox never cease to impress. I have a subscription and receive a little box of loveliness each month. Each box has clearly been lovingly curated and packaged with care. Contents are useful, del... See more
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Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Disappointing customer service
I’m writing this because my daughter is too nice to!
She ordered a gift box with a message that was meant to say “we have twin brains.” - because her and the recipient are so similar.
Instead, it was HAND written as “twin babies.”
That effectively turned the gift into what read like a surprise pregnancy announcement.
She emailed politely to make you aware, not asking for compensation whatsoever, simply flagging it in case it happened again and affected someone else in her position (she found out she can't have children recently).
But she received no response at all.
Mistakes happen!
But when you sell handwritten personalised gifts, accuracy and accountability matter - and so does responding to customers.
14 February 2026
Unprompted review
Reply from TreatBox
Hi Angela,
Firstly, I’m so sorry that your daughter didn’t receive a reply to her email, that shouldn’t have happened, and I completely understand why that would feel disappointing. She took the time to write to us so kindly, and we’re genuinely sorry that we missed the opportunity to respond properly at the time.
We’re also deeply sorry for the mistake in the handwritten message. Personalised gifts carry so much meaning, and we know how important it is that they’re written exactly as intended. We never want a mistake like that to take away from such a special gift.
We have since contacted your daughter directly to apologise and to make this right.
We’re a small team, and while that’s never an excuse, we are constantly improving our processes to ensure every gift and every customer experience receives the care and attention it deserves.
Thank you for taking the time to leave this feedback, it truly matters and helps us do better.
Thank you so much - TreatBox 💗
This month was just not my cup of tea…
This month was just not my cup of tea but I will def be able to use the contents as gifts for others.
4 February 2026
Unprompted review
Reply from TreatBox
Hi Nicola,
Thanks so much for taking the time to leave us a review, we really appreciate it! We completely understand that our February Monthly TreatBox was not to your taste, we really try to curate items that everyone will love but understand that it is not always possible. We are so happy to hear that you will be able to gift the items that are not suitable for you to others!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
So impressed with Treatbox 🫶🏻✨
So impressed with Treatbox, I ordered two valentines gift boxes for my daughters. They arrived quickly, beautifully packaged and with a gorgeous bunch of gifts inside. My daughters were over the moon. So reasonable to! Will definitely order again and recommend to family and friends.
11 February 2026
Unprompted review
Reply from TreatBox
Hi Victoria,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that your daughters loved their Valentine's TreatBoxes.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
An absolute delightful box,full of treats!
An absolute delightful box,full of treats.well packaged ,quality goods and my friend loved it ! Thanks
11 February 2026
Unprompted review
Reply from TreatBox
Hi Alison,
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Lovely quality items
Lovely quality items. Suitable for any occasion.
12 February 2026
Unprompted review
Reply from TreatBox
Hi Sue,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you are pleased with the quality of our items and find TreatBox to be suitable for any occasion.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Always amazing!
I have ordered with Treatbox a few times now and the gift recipients have always loved the items! Exceptional customer service too!
27 January 2026
Unprompted review
Reply from TreatBox
Hi Lizzie,
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! We are so happy to hear that you received great customer service from our team.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Always a treat to get an order from…
Always a treat to get an order from Treatbox either for yourself or as a present! Quality products, cute packaging and amazing CS!
4 January 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Excited to send my friend a treatbox, excellent service
Excited to send my friend a treatbox, as she deserves a bit of a pick me up. Wonderful selection of goodies to put in it and I know she's going to love the personalised, handwritten note that comes with it.
Also I managed to put the wrong address on the order and the wonderful customer service stopped the order and readdressed it for me before the parcel accidentally came to me. Was so happy they could help me after I did that! Thanks again Molly!
13 February 2026
Unprompted review
Reply from TreatBox
Hello,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you appreciated our hand written notes, it is something that we really pride ourselves on! We are so glad to hear that you received excellent customer service from Molly.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
A very well put together box
A very well put together box. A welcome surprise to come home to.
2 February 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
My experience was great with this company as great service and customer support
My experience was great with this company, my one of box for my daughter birthday was so lovely done. She loved it. The pyjamas are great quality. We had to change them for a different size, this was done so easily and quickly, very good customer service
12 January 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.
Thank you for making our day! TreatBox 💗
Box of love
What an absolute smasher this months box was, filled with the most gorgeous Paris themed surprises. Loved every piece!
5 February 2026
Unprompted review
Reply from TreatBox
Hi Nina,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you loved your February TreatBox!We always love hearing that our customers are happy and we are so pleased that you are treating YOU!
It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Great Pyjamas
Received Treat Box's cotton PJ's for Christmas, liked them so much, I purchased another in the sale.
Easy ordering and quick delivery from TreatBox. Very pleased
8 February 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.
Thank you for making our day! TreatBox 💗
Monthly box of self care
I have subscribed to the monthly box on my 2nd month and it has not disappointed. As a busy full time working mum it's nice to come home and find a box of self care waiting for me full of lively surprises. The socks are so soft. There's items I wouldnt try that I have found to really like.
2 February 2026
Unprompted review
Reply from TreatBox
Hi Lisa,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you are loving your Monthly TreatBox! We always love hearing that our customers are happy and we are so pleased that you are treating YOU!
It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Excellent, delivered on time and well received
I sent a number of boxes out to members of my team as recognition for a job well done, and they loved them! I had lots of them exclaim how delicious the cookies were, and overall they just loved the gift. Delivery was quick and on time, highly recommend ! My only comment would be, please do a cheaper version of the build your own! With so many to buy my budget per box is not big enough for a build your own, but I can't send out the same box over and over again, so I will run out of choice.
26 January 2026
Unprompted review
Reply from TreatBox
Hi Sabrina,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy that your Team loved their TreatBoxes! We really appreciate your feedback about gifing for a larger corporate team. We do offer a corporate gifting service, which means we are able to help you curate boxes for all budgets and occasions! If this is something that you might be interested in for the future, please pop us an email at gifting@treatboxuk.com.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Such a lovely box
Such a lovely box. Got as a gift for my best friend and she loved it. Will be my go to for everyone’s birthdays now
1 February 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
The birthday box was not what I…
The birthday box was not what I expected. It was amazing to open them all up and see the items that I been sent
2 February 2026
Unprompted review
Reply from TreatBox
Hi Gemma,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you were surprised by the items in your Mystery Birthday TreatBox! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
I have just received my February…
I have just received my February subscription box, WOW! What a brilliant selection this month, smells gorgeous with the melts ( nearly ate them ). I am over the moon, and i am sure all the other members will be too. Love everything you have created for this month.
Thank you TreatBox .
Ronnie.
2 February 2026
Unprompted review
Reply from TreatBox
Hi Veronica,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you love your February Monthly Box! Our Macaron Wax melts certainly do look good enough to eat.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Beautiful and great quality
I’ve had a treat box myself and ordered for other people and none have disappointed. They’ve all arrived on time and been so beautifully wrapped and boxed. They’re a pleasure to open and such good quality items. Customer service has been awesome too
23 January 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Disappointed from buying 6month in…
Disappointed from buying 6month in advance treats. Treat box advertise lovely snacks and cute trinkets, unfortunately ive recieved mostly bits of paper, card like notepads and "mindful cards" and inedible things like "chocolate covered lily seeds"? Ive never once received just a normal chocolate bar or popcorn or something! Once I did get a stroopwaffle. But you pay essentially for socks. Very expensive to not like 70% of the box each time, you probably get way better items from individual boxes. Obviously the subscription is somehow inferior
You also may end up with some sort of little pouch, which is nice, like a small make up bag, but then the next month you get exactly the same thing with a different pattern. You never get mugs or pjs etc Cost me a lot up front. Won't be doing it again.
31 January 2026
Unprompted review
Reply from TreatBox
Hi there,
Thank you so much for taking the time to share your honest feedback, we really do appreciate it, even when it’s hard to hear.
I’m genuinely sorry that the boxes you received didn’t feel like good value or match what you were hoping for. Our aim with the subscription is to create a mix of thoughtful self-care items, stationery, accessories and a small sweet treat, rather than a traditional snack box. That’s why you’ll see things like mindful cards, notepads, socks and lifestyle pieces alongside occasional edible items such as stroopwafels or artisan treats. I completely understand though that if you were expecting more classic snacks like chocolate bars or popcorn, the selection would have felt disappointing.
We also try not to repeat items, but some popular products (like our TreatBox socks) do appear in different designs across the year, which we understand may not be perfect for everyone, thank you for flagging that, it’s really helpful for us to review how we plan future boxes.
Thank you again for giving us a try and for being so open with your experience. We’ll take this on board to make the subscription better going forward.
Beautiful gift
The box was delivered quickly and was a beautiful gift
15 January 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
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