Ringtons Ltd Reviews 21,846

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and delicious taste, particularly the tea and biscuits. Many appreciate the efficient delivery service, noting that orders arrive promptly and in perfect condition, often exceeding expectations. The ease of ordering is also frequently mentioned, contributing to a smooth and satisfying customer journey. However, some customers have expressed dissatisfaction with the staff, citing instances of aggressive or pushy behavior from delivery personnel and door-to-door sales representatives. There were also isolated concerns about product descriptions, with one reviewer feeling a "hamper" did not meet expectations, and another noting a product that stained easily.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent quality and taste of... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the prompt and quick... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the excellent quality of... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and convenient, with... See more

Staff

Reviewers mention ambiguous feedback about staff. While some customers praise friendly, polite, and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

A very last minute order placed for items that were used as wedding favours and gifts for our wedding tombola (a celebration of all things North Yorkshire / County Durham). Everything turned up in per... See more

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Rated 5 out of 5 stars

We purchased a box of individually wrapped biscuits for our holiday rental to give to our guests. They (the biscuits) are delicious! Four different flavours and each one as good as the other. We spok... See more

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Rated 5 out of 5 stars

We have just received our first doorstep delivery and say we are impressed is an understatement. All the products we purchased were so appealing, we can’t wait to try them. Mick was brilliant, he went... See more

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Rated 5 out of 5 stars

I joined Ringtone delivery service a month ago. I already knew about their long history and products, from a neighbour, so decided to give it a go. The delivery personnel are friendly, helpfu... See more

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Rated 5 out of 5 stars

Ordered some Christmas goodies and a hamper as a gift for a relative. Goodies delicious as ever. The hamper is fabulous, the box itself really elevates the gift. Far superior to other big brand ham... See more

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Rated 5 out of 5 stars

I use these pretend books as a place where "fairies" drop off treats when my young granddaughters deserve a treat for positive behaviours and they absolutely love them. Very well made, robust and loo... See more

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Rated 5 out of 5 stars

Another fabulous delivery from Ringtons containing their marvellous tea and astounding biscuits which are so good we've to pace ourselves so we don't eat them all at the one time. We used to have a fa... See more

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Rated 5 out of 5 stars

Ordered one of Ringtons Christmas hampers. Arrived quickly, and absolutely delighted with the hamper. The Christmas decorated box is a nice touch as it saves you from wrapping the gift. I thought the... See more

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Rated 5 out of 5 stars

Fantastic tea which is very difficult to beat! Also the ginger biscuits and marshmallow teacake are delicious. Just make sure you have a good hiding place for them as they disappear very quickly!

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Rated 5 out of 5 stars

A big thank you to Willow in the Ringtons customer service team and also to David on delivery for going the extra mile to fulfil a special request, it's very much appreciated. Very happy with my hamp... See more

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Rated 5 out of 5 stars

We use doorstep delivery every month. And the gentleman is lovely. We buy the ringtons gold tea. And it is hands down the best tea we have ever tasted. It is just so much better than anyone else even... See more

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Rated 5 out of 5 stars

I have ordered tea from Ringtons many times and on each occasion, I have been very happy with all aspects of the transaction. Easy to order, delivered promptly and most importantly, great tea!

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Rated 5 out of 5 stars

Excellent company. We live in a small village and we have a Ringtons Tea chap that calls around every 4 weeks or so. He is a happy cheery chap and we find the products to be excellent quality and fair... See more

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Rated 5 out of 5 stars

It was a gift for my grandaughter in University.She tells me it was a really good box of goodies,that she could share with her other flat mates.Just a great treat to remind her of her Nan!

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Rated 5 out of 5 stars

Their coffee beans are surprisingly good, with a roasting date on the packet as well as a best before. Very good value and great taste in espresso.

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Rated 1 out of 5 stars

Absolutely vile experience from Dave. Decided that because we had owed money, he'd become aggressive. Previously had passive aggressive comments from him telling us "his salary had been docked". I w... See more

Company replied

Rated 1 out of 5 stars

Cannot comment on the food but I can your drivers. Approx 07:27 on the Rainford bypass/Rd, Rainford your driver in a fully liveried up van Reg ND72 XGJ nearly caused an accident. Not only did your dri... See more

Company replied

Rated 5 out of 5 stars

Received my parcel without delay - well packed - as items for gifts not tried any of them but biscuits look lovely

Rated 5 out of 5 stars

Always top quality tea and service fast delivery great value for money. I wouldn't buy any other brand of tea.

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Rated 5 out of 5 stars

Ordered a birthday hamper for my mam's birthday she was delighted with it would highly recommend the selection of products is brilliant and great value for money would definitely order again

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Rated 5 out of 5 stars

Having moved from where our tea was delivered to an area which wasn't, I was missing my breakfast tea which I love let me say but found it just as easy to order online and get delivered so I still get... See more

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Rated 5 out of 5 stars

Ringtons and me..Never had anything but Ringtons growing up on Tynside.Due to work..I now live "dahn sarf"..My partner came up with me about 16 years ago..Stayed at me Ma,s.."oh whats that tea your Mu... See more

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Rated 5 out of 5 stars

Placed orders for hampers, very pleased with the delivery, presented in a nice box, added tissue paper and a few other bits ordered separately and a fabulous gift, have just placed my third order, ver... See more

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Rated 5 out of 5 stars

Ringtone tea and biscuits are the best . I have been a customer for around 45 years and you never disappoint.

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Rated 5 out of 5 stars

Lovely goods, very easy to order on line. Efficient service and delivery very neatly packaged. Wonderful biscuits

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Rated 5 out of 5 stars

Had my first delivery today in my new house . Micheal the driver was great such a happy chap made me laugh his energy was great . I look forward to seeing him next month .

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Rated 5 out of 5 stars

Excellent products . Quick delivery, well packaged. Love the flavours. Fabulous gift ideas. Highly recommend

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Rated 5 out of 5 stars

Good website. Easy to order. Prompt delivery with very reasonable P&P.Products excellent

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Rated 5 out of 5 stars

Birthday present for my sister-in-law, she loved it. I’ll will be ordering for myself.

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Rated 5 out of 5 stars

Gift for friends, arrived very quickly and glowing appreciation from them!

Rated 5 out of 5 stars

I really liked having the delivery van come to my house, the driver was very friendly and polite, an excellent service.

Rated 2 out of 5 stars

Firstly let me say this review is not about product. We have been customers for close on 20 years and the tea, biscuits and cakes have never disappointed. However some months ago for what I assume wer... See more

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Rated 5 out of 5 stars

We love a cup of tea and are quite fussy! Ringtons tea provides a great cuppa. Even better, the teabags are delivered to your door.

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Rated 1 out of 5 stars

My 84 year old mother has been a Ringtons customer for a very long time and doesn't like to complain. However I feel that I need to because I was quite upset for her about the situation that happe... See more

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Rated 5 out of 5 stars

This is an exceptional company supplying top quality products and good old fashioned 5 star personal service.

Company replied

Rated 1 out of 5 stars

I recieved an "afternoon tea" hamper as birthday present. What an enormous disappointment. No scone, no cake, and it wasn't even in a hamper. It was in a cardboard box! At least if it was in an ac... See more

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Rated 1 out of 5 stars

Ordered some chocolate Brazils and also received some as a gift. Absolutely disgusted in the way this product has been reduced in quality and weight, yet still charging £9.99! Will definitely not be o... See more

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Rated 2 out of 5 stars

I have made an order but made a mistake with the delivery and billing address. It does not let you cancel or contact anyone, which Is a bit annoying. As it was for Eid gift and this cannot be rectifie... See more

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Rated 5 out of 5 stars

Best marmalade I have ever tasted. Delivered as always on time.

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Rated 2 out of 5 stars

I contacted this company about a tin tray (£5.99) that I purchased. It had a non-slip coating but, on use, the coating sucked up any spills and left stains that cannot be removed. The tray now looks... See more

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Rated 5 out of 5 stars

Quick easy and quality products. Love Ringtons

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Rated 5 out of 5 stars

The tea is very good and I like loose tea, which is hard to get. It was delivered promptly

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Rated 5 out of 5 stars

Excellent service, very quick delivery, beautiful products will definitely use again 👍

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Rated 1 out of 5 stars

Mis-advertise price matching. Ringtons simply email advising to take the competitors offer: Ringtons:“The offer you have is lower so as I have said please take that” Yet Ringtons advertise on the... See more

Company replied


Company details

  1. Tea Store
  2. Candy Store
  3. Coffee Store
  4. Gift Shop

Written by the company

At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Just received my first order which came…

Just received my first order which came very quickly,the cuppa tea bags were good,the tea cake is quite nice with butter on it but I was soo disappointed with the simnel cake I love marzipan but you can't taste it at all and the cake is like sawdust 😥

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Lies told about me has still affected…

Lies told about me has still affected me they took money off me too a was good at my job go off sick and come back and get targeted management don't want to help

2 March 2026
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Hi Corsa, We can see that you have contacted us on a number of occasions in the last few years as we have previously mentioned. We take all concerns seriously and are committed to ensuring that every team member feels valued and treated fairly during their time with us.
While we cannot publicly address individual cases in detail due to confidentiality, we would like to clarify that all deductions or disciplinary actions taken are in line with company policy and employment laws, we always handle such matters transparently and fairly.

Regards, Ringtons.

Rated 1 out of 5 stars

False advertising 100%

I recieved an "afternoon tea" hamper as birthday present. What an enormous disappointment. No scone, no cake, and it wasn't even in a hamper. It was in a cardboard box! At least if it was in an actual hamper I would have had something as an actual present.

This is not acceptable calling it either afternoon tea or a hamper. It was literally a cardboard box with tea bags and coffee, neither of which were decaffeinated and a few packets of biscuits. The disappointment was so bad that I actually cried.

I 100% see this as false advertising as afternoon tea contains scones, cream and jam and cakes and that is a fact.

1 March 2026
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Hi, I am really sorry , we do not have a "Afternoon Tea Hamper" available to purchase. Would I be able to ask that you call our customer care team on 0800 052 2440 in order that we may look into this for you further. Regards, Ringtons.

Rated 5 out of 5 stars

It was a gift for my grandaughter in…

It was a gift for my grandaughter in University.She tells me it was a really good box of goodies,that she could share with her other flat mates.Just a great treat to remind her of her Nan!

25 January 2026
Ringtons Ltd logo

Reply from Ringtons Ltd

Music to our ears- thank you so much for leaving us a great review!

Rated 5 out of 5 stars

Good website

Good website. Easy to order. Prompt delivery with very reasonable P&P.Products excellent

25 January 2026
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fab review!☺️

Rated 1 out of 5 stars

Van driver nearly causes accident

Cannot comment on the food but I can your drivers. Approx 07:27 on the Rainford bypass/Rd, Rainford your driver in a fully liveried up van Reg ND72 XGJ nearly caused an accident. Not only did your driver undertake me he then proceeded to turn into my lane as I was accelerating causing me to have to brake to avoid contact. He knew I was there but still preceded to try and bully me off the road. I pulled up along side the driver who was visibly angry ranting at me through the window when he was in the wrong. I think he then remembered he was in a works van and came to his senses slowing down and realising his error. Dangerously driving in this manner is unacceptable never mind in a company van.

14 January 2026
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you for notifying us about this incident. We sincerely regret the experience you had with one of our company vehicles. Safety on the road is extremely important to us, and the behaviour you described is unacceptable.

Please be assured that this matter has been escalated and addressed directly with the relevant manager.

Thank you again for bringing this to our attention.

Kind regards
Team Ringtons

Rated 1 out of 5 stars

Absolutely vile experience from Dave

Absolutely vile experience from Dave. Decided that because we had owed money, he'd become aggressive. Previously had passive aggressive comments from him telling us "his salary had been docked". I went to the door today, prepared to completely pay the balance off, he's shoved a slip through the door, walked off. By the time I get to the door, he's driving off shaking his head and speeds off?

Never had this experience before from Ringtons, defiantly will be telling everyone I know to terminate their accounts locally as a result. I wouldn't want this type of aggressive behavior towards any of my friends/family who use this service.

13 January 2026
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Good morning, thanks so much for your feedback regarding your recent experience with your salesperson.
Please note that all accounts should be cleared within a reasonable timeframe to ensure smooth service and avoid any inconvenience, thank you for settling your account with Customer Care this morning.

We’re sorry if you felt you were addressed in a rude or inappropriate manner from your salesperson, this is never our intention and has been addressed with management.

If you have any questions or need assistance in the future, please don’t hesitate to contact our Customer Care team.

Thank you for choosing Ringtons.

Warm Wishes
Team Ringtons

Rated 5 out of 5 stars

New porridge and oatie biscuits

Just tried the new porridge, it’s delicious. Will definitely be buying it again and the new oat biscuits are really nice

6 January 2026
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

We are over the moon to hear you're happy with the porridge! Thank you for your 5* review 😊

Rated 1 out of 5 stars

Robbed

Ordered some chocolate Brazils and also received some as a gift. Absolutely disgusted in the way this product has been reduced in quality and weight, yet still charging £9.99! Will definitely not be ordering any more!

25 December 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.

Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.

Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.

It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.

Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.

If you have any further concerns, please do get in touch.

Kind regards
Team Ringtons

Rated 1 out of 5 stars

If you wish to keep the recipient guessing who it's from use Ringtons

If I could give minus 0 I would. This is the 2nd time I have ordered from Ringtons and the 2nd time they have let me down.
1st time they put the wrong (paid for) message on the gift so the recipient, a business colleague I had never met and barely knew, who wasnt expecting a delivery, didn't know who it was from or even if it really was for them. I was slightly surprised they didn't acknowledge the gift and some considerable time later when speaking with them asked if they'd received it making concerns they may not have owing to postal and courier delivery problems recently highlighted on Consumer & Social Media platforms. Ringtons refunded tbe £1 charge for the Gift Card and credited £5 against future purchases.
I decided after much deliberation to give Ringtons 2nd chance. This time the gift was a Christmas present. I again didn't receive an acknowledgement from the recipient however week after delivery I received an email from Ringtons advising they had discovered there was a problem with their gift card printing machine and the gift card I had paid for hadn't been printed properly. Once again the gift was for a business colleague, once again I had to contact them and once again they were totally oblivious as to who the gift was from.
If you want your recipient to know who the gift is from DON'T use Ringtons

25 December 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. We completely understand your frustration and deeply regret that this situation resulted in your recipients not knowing who the gifts were from, causing confusion and disappointment.

Unfortunately, we experienced a fault with our gift message printer, and this issue was not communicated to us before your order was processed. We tried to proactively send emails to everyone who could have been affected by this matter.

If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.

Thank you again for your honest feedback.

Kind regards,
Team Ringtons

Rated 5 out of 5 stars

Games summit different to all the other…

Games summit different to all the other gambling websites ya can play and have a bit fun with the family see who spins the best car have a laugh I did win on my second time playing but had to go for the biggy £1000 plenty prizes but I love a good gamble and went for it deffo recommend 5*****

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Shabby gift items

This is the third time I have tried to leave a review and it doesn’t get posted.
Items arrived shabby as were packed too loosely in a big box.
Also emailed you twice but no response.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. We live in a small village and we have a Ringtons Tea chap that calls around every 4 weeks or so. He is a happy cheery chap and we find the products to be excellent quality and fairly priced. Can 100% recommend them.

25 November 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you for your 5* review!😁

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