A colleague had received a letterbox cookie and cocktail, I was so impressed I couldn’t wait to buy one for someone special! Treatbox helped me no end to choose a perfect personal cookie and fabu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery,excellent quality of gifts and well packed.All friends have been delighted by their boxes.Looking forward to my birthday advent calendar to start next week.So glad I have found this fa... See more
Company replied
Communication was excellent. I made error when ordering late at night and it was sorted the next morning. I purchased an exam TreatBox and my daughter cried when she opened it. It was beautifully... See more
Company replied
Treatbox never cease to impress. I have a subscription and receive a little box of loveliness each month. Each box has clearly been lovingly curated and packaged with care. Contents are useful, del... See more
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Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Not Worth the Annual Commitment
I upgraded to the annual subscription (£204 for the year, or £17 per box) after a fantastic 3-month trial at the end of last year. The October, November, and December boxes were brilliant, filled with high-quality treats that made the investment feel completely worth it.
Unfortunately, this year has been a massive disappointment. The standard of the items has dropped significantly, and the boxes no longer feel worth the money.
To give an idea of the current quality, the August box contained a hair towel, a small packet of mini coconut squares, a body spray with a truly vile scent, and two pieces of decorative card pretending to be postcards. Swapping out actual product gifts for printed pieces of card feels like a major cop-out.
It feels like they put all their effort into the winter boxes to lure people into long-term commitments, only to slash the quality for the rest of the year. If you are thinking of signing up for a full year based on a short trial, I strongly advise against it.
4 August 2026
Unprompted review
Reply from TreatBox
Hi Chloe,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you've felt disappointed with your boxes this year, particularly after loving your October, November and December boxes so much.
We completely appreciate that with a subscription box, not every theme, scent or product will be to everyone's personal taste, and we always take feedback like this on board when planning future boxes.
We did, however, want to reassure you about one part of your review. We've been creating our monthly subscription boxes for over 10 years, and we would never intentionally make our winter boxes better to encourage customers into longer subscriptions and then reduce the quality afterwards. A huge amount of thought and care goes into every month's box, with our themes and products planned well in advance. We have subscribers joining us every single day, in both summer and winter.
We also noticed that not all of the items from our August box are mentioned in your review. The full box included an exclusive TreatBox-designed sunglasses case, a spa towel head wrap, Coco Cubes from a small independent business, a Sunday Rain body spray (with one of three scents included), a hibiscus claw clip and two TreatBox-designed summer postcards.
If you didn't receive all of the items listed above, please do pop our Customer Care team an email at hello@treatboxuk.com with your order details. We'd really like to look into this for you, as you absolutely should have received the complete box.
We completely understand that this month's selection may not have been to your personal taste, and we're sorry it didn't give you the same excitement as your previous boxes. We never want anyone to feel disappointed when their TreatBox arrives, but we did feel it was important to clarify that the quality of our boxes isn't changed depending on the time of year or the subscription a customer chooses.
Thank you again for sharing your feedback with us. 💗
It's a lovely idea
It's a lovely idea. Most.of presents were lovely. However I couldn't eat shortbread due to wheat and socks were too small.
The rest of the gifts were gredt.
Particularly the marshmallow. Wow!!!
Wrapped very well and presentation lovely.
1 August 2026
Unprompted review
Reply from TreatBox
Hi Sue,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you loved most of the products in your TreatBox, we are so sorry that the socks and shortbreads were not suitable for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Beautifully packaged
Was delighted to receive my first treat box and I am sure there ll be more ordered in the future. Beautifully packaged and really made my daughter's day ,as was bought as a gift. Would not hesitate to recommend.
27 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
First time shopping with Treatbox but…
First time shopping with Treatbox but definitely not my last. A gorgeous range of products to pick from, excellent customer service and one very happy daughter who received a beautiful gift box on exam results day.
4 August 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Reply from TreatBox
Hi Matthew,
Thanks so much for taking the time to leave us a 5 star review. We really appreciate it!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
This trearbòx was a gift for someone…
This treatbòx was a gift for someone else so thank you. Its a lovely idea and lots of different items
1 August 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Great products
Great products, alot of variety to choose from. Reasonable prices, first class service, kept updated on progress of purchase. I feel it's a fabulous way to gift someone you love ❤️
28 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
As per usual the most perfect boxes for…
As per usual the most perfect boxes for my friends birthdays!
17 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
A treat in itself just opening the box!
I have ordered a number of "Build Your Own" boxes from Treatbox, and up to and including my latest order, I have been completely satisfied with the ordering process and the efficient delivery service. I like the way they offer a variety of box options, but I particularly like the "build you own" box, because you can tailor the contents to suit your recipient. The items are of good quality value for money, and packaged very prettily, making it a treat in itself just opening the box! Highly recommended
24 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I use treatbox for all occasion which I…
I use treatbox for all occasion which I love! Whenever there is an event/occasion coming up it’s the first place I look and I always manage to find something to suit! I love all the packaging it makes it that extra bit special! Amazing company to purchase from! X
14 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I love these boxes
I love these boxes. Have made fantastic gifts for family members. It’s lovely you can choose your own items and you do seasonal boxes too. The first box I bought was a Halloween one for my daughter. We got my niece a birthday box but my daughter wanted one too lol as she loved some of the gifts we chose and wanted them too (an early birthday present). If I’m stuck for ideas - the best go to solution! Everyone loves them
13 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Wasn’t overly impressed with the items…
Wasn’t overly impressed with the items which were in the pink Friday box, didn’t think they were worth what I paid for them & I added the mystery pyjamas to the box I was given the pink cherry ones, they are lovely pyjamas but they are far too long in the leg for me (I am only 5ft2) which is very disappointing as even if I roll them up a couple of times they are still too long you may need to add a petite range as not everyone is over 5ft5.
The last few boxes I have received haven’t been up to treat boxes usual standard.
27 June 2026
Unprompted review
Reply from TreatBox
Hi Paula,
Thank you for taking the time to leave your review. I'm really sorry to hear that this box didn't meet your expectations.
Our Pink Friday Mystery Boxes are made up of a surprise selection of products, so we completely understand that they're not always going to be the perfect fit for everyone. I'm also sorry to hear the mystery pyjamas weren't suitable. We really appreciate your feedback about the leg length, and we'll certainly take this on board as we continue developing future clothing ranges.
It's especially disappointing to hear you feel your last few boxes haven't been up to the standard you've come to expect from TreatBox. We always want our customers to feel excited when they receive their order, so we're sorry this hasn't been your experience recently.
Thank you again for your honest feedback. It really does help us continue to improve, and we hope we'll have the opportunity to restore your confidence in TreatBox in the future.
Delivery failure and only partial refund
I ordered and put in the delivery address with flat number. This then didn’t show up at the checkout page, only the building number but I double checked and assumed the delivery driver would have access to it as delivery is an unavoidable £5.
The delivery failed as they could not see the flat number. Treatbox wanted another £5 to redeliver this when it was returned to them which was too expensive and past the date I needed it sent.
It has taken me 6 weeks to get the refund which had more money deducted from it due to some items having an expiry date (one biscuit for £3).
All in I spent a lot of time and money with nothing to show for it and I found the customer service poor. They were unwilling to resolve my complaint or acknowledge their address entry system needed changes and therefore I will not use them again and would not recommend.
23 July 2026
Unprompted review
Reply from TreatBox
Hi Lucy,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
Unfortunately, the parcel was returned to us because Royal Mail were unable to deliver it without the full address. Once it was returned, we offered two options: to resend the parcel for the cost of the additional postage, or to process a refund in line with our returns policy. As many customers choose to have their order resent rather than refunded, we asked you to confirm which option you wished to proceed with before taking any action.
Once we received your confirmation that you wished to proceed with the refund, this was processed the following working day.
We're sorry that our previous communication caused confusion, as that was never our intention. We appreciate you highlighting your experience and will continue reviewing both our checkout journey and our customer communications to make them as clear as possible.
We truly hope you'll consider shopping with us again in the future and give us the opportunity to provide you with the experience we always strive to deliver. Your feedback is genuinely appreciated, and we're always looking for ways to improve.
Thank you so much - TreatBox 💗
Beautiful boxes
I’ve had a couple of boxes now and each one has been beautifully packed, it’s all arrived in one piece and the quality of the products makes them good value for money. They also have a really good range of options available and the ability to personalise messages and cards makes them ideal for gifts.
17 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
beautiful products
As usual beautiful products with fast delivery presented well. Always know if I order with you you will deliver the goods x
15 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
All the gifts in my Birthday Advent were really good quality and very useable
All the gifts in my Birthday Advent Calendar were really lovely and useful. I was so impressed with it, that I have pre-ordered the Christmas Advent Calendar with 24 surprise items, really looking forward to getting my hands on it. Would recommend TreatBox to all my friends and family as a really nice gift for someone.
6 July 2026
Unprompted review
Reply from TreatBox
Hi Lynsay,
Thank you so much for such a wonderful review! 💖 We're so happy to hear you loved all the gifts in your Birthday Advent Calendar and found them both beautiful and useful, that's exactly what we hope for. It means the world to us that you've already pre-ordered our Christmas Advent Calendar too! We can't wait for you to open all 24 surprises later this year. Thank you so much for recommending TreatBox to your friends and family and for supporting our small business. We hope you love your Christmas Advent just as much! ✨
A little disappointing…
I place an order however was later told an item was out of stock, I decided to wait until a similar item was in stock however that same day I got an email stating my parcel was with Royal Mail. When I queried this with Molly I was told it wasn’t, it was because a label had already been printed but next day it arrived. Didn’t know if the out of stock item was in there or not so opened it, a big regret, as no way could I get it all back in nicely which was upsetting . Needless to say I was disappointed by the size of the box, thought it would be slightly bigger… more spacious, all the items we’re packed on top of each other and on the inside of the lid it asked to upload pics of the box thus promoting the company however the treatbox was clearly for a bride so would have liked it to have said ‘a treat for you’ like some of their boxes do.
There was clearly a mix up over the out of stock item which wasn’t apparently to be back in stock until the following week…. not a great experience Treatbox but all the items are nice and my daughter will enjoy opening it at her Hen Do I’m sure.
8 June 2026
Unprompted review
Reply from TreatBox
Hi Lisa, we're so sorry to hear that your experience didn't go as expected. We completely understand how confusing the dispatch updates must have been, and we're really sorry that this meant you ended up opening the box earlier than planned.
We really appreciate you taking the time to share your feedback about the presentation and the messaging inside the lid too, comments like yours genuinely help us improve.
Although we're pleased to hear your daughter will still enjoy the gifts at her hen do, we're sorry we let you down on this occasion. Thank you again for your honest feedback, and we hope we'll have the opportunity to give you a much better experience in the future.
Absolutely beautiful gift for my sister…
Absolutely beautiful gift for my sister at a time in her life when she just need a little cheering up. The quality of the products and packaging is just beautiful.
I am so glad I found TreatBox.
7 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I ordered my birthday box which arrived…
I ordered my birthday box which arrived just after my birthday but I loved it!! All the little goodies, especially the cosy socks made it all the worthwhile! I’ll definitely be ordering from them again!
7 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Iv actually bought this little box for…
Iv actually bought this little box for my friend as it’s her 40th birthday n with me also not knowing what’s inside, it will be even more special & a surprise to see what she actually gets in her little treat box
17 July 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
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