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Travellink Reviews 17,859

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant issues with the booking process, including unexpected additional charges after initial payment and confusing requests to complete bookings that appeared already paid. People also frequently reported that the prices displayed initially were misleading, often increasing significantly during the booking process or being higher than direct airline bookings. A common complaint among users was the difficulty in contacting customer support, with many finding no functional phone numbers and chat functions only connecting to unhelpful bots. This made resolving problems like unexpected charges, issues with additional services, or booking modifications extremely challenging for consumers.

What people talk about most

Booking process

Reviewers highlight negative aspects of the booking process. Many customers report issues such as hidden... See more

Price

People report negative experiences with price, often citing hidden fees and unexpected charges. Many... See more

Customer communications

Consumers find contact to be a frustrating experience. Many reviewers report extreme difficulty reaching... See more

Service

Users describe negative interactions with service. Many reviewers report extremely poor customer service,... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

They charged our account for a flight ticket, but we received no confirmation email. However, a few hours later we received an email asking us to “complete your booking,” as if no payment... See more

Rated 1 out of 5 stars

Scammy outfit indeed. Tries to up-sell like crazy, and keeps your tickets and time hostage to try to sell more stuff on top. At the very end of the transaction, what do you know? The price has gon... See more

Company replied

Rated 1 out of 5 stars

I tried booking plane tickets (it didn’t work) but during that I clicked yes to a trial of prime. Now I am currently on a 20 minute call trying to get through to customer service - the ONLY way to can... See more

Rated 1 out of 5 stars

Har forsøgt via chatbot, opkald, email (tlf og email virker ikke) man kan ikke logge på sin profil for at afmelde prime prøveperiode. Det er rent bundefangeri Jeg ønsker at opsige min prøveperi... See more

Company replied


Company details

  1. Travel Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Hotel
  5. Travel Aggregator

About Travellink

Written by the company

Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.

The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.

Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.

Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.

Resolve issues quickly, and receive top-notch support effortlessly!

Customer Service

Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.

Travellink Prime

Search, find, and book cheap flights with ease—your journey starts here!

Travellink Flights

Find now better deals looking for flights + hotels.

Travellink Flight + Hotel

Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.

Travellink Hotels

The smartest way to unblock more destinations in one go!

Multi-city Flights

Do you need a car at your destination? We’ve got you covered!

Travellink Cars

Meet the whole company and all our brands.

Our brands

Travellink Prime

Written by the company

The world's largest travel membership
Join over 7 million Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.

Best price guarantee

We’ll pay you 2x the difference

Find a cheaper flight or hotel and we’ll pay you 2x the difference. That’s our best price guarantee, and only one of the reasons why over 7 million people travel with Prime.

Contact info

Promotion box for Travellink

Travellink Prime

eDreams Prime is exclusive savings on flights, hotels and cars.

2.0

Poor

TrustScore 2 out of 5

18K reviews

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Rated 1 out of 5 stars

Just horrible!

Just horrible!

I don't know where to start: Hidden fees, awful support. Can't send e-mails, only online contact.

NEVER going to use it again.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Scamming you into an unrequested membership

Went through the proces. Get the travelconfirmation. But - surprice - out of nowhere - we were told that we now have an annual membership costing us 889 DKK, and now we had to use time to cancel that.
No e-mail info. The phone is a bot.
We'll never use Travellink again!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

I was promised a refund from Turkish…

I was promised a refund from Turkish Airlines but they kept saying the ticket is nonrefundable even though I just did what the airline told me to. They don’t reply to their emails, the chat bot doesn’t work fast u have to wait so long, and they don’t even have a working phone number in Finland, they scam people!! Be careful!!!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give Travellink zero stars, I absolutely would!

If I could give Travellink zero stars, I absolutely would.

This has honestly been one of the worst experiences I’ve ever had with a travel website. First of all, their so-called “customer service” is a complete joke. When you try to call them, you don’t even get a real person — just some useless AI bot that doesn’t help with anything. No matter what you ask, it just goes in circles and solves absolutely nothing.

But it gets worse.

They charged money from my account for a hotel booking that was never even confirmed — and was actually rejected. So there we were, stuck without a place to stay, forced to find and pay for another hotel last minute, which of course cost us even more money.

When we contacted them to explain the situation, they casually told us we would get a refund. Sounds great, right? Except… the money never came back. Just empty promises and no actual action.

This company is completely unreliable, unhelpful, and frankly feels like a scam. Avoid Travellink at all costs. Save yourself the stress, the wasted time, and the lost money.

Stay far, far away — this is absolute trash.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Price good

Price good. That you have finnisha phonenumber , if I should need to call. I like, that you are safe and I can trust you. I have taken flights earlier too some year ago. Allways everything has Gene so easyly and well

26 March 2026
Rated 1 out of 5 stars

Ticket cancelled at airport

Ticket cancelled at airport, unable to travel. No clear reason. Refund promised but not delivered.
Even one star is too many. Criminal behaviour in my opinion

14 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

They NEVER reply. Every booking has an issue. Wether it's a flight on the wrong date. Your birthday automatically added with a random birthdate (can't change it online yourself, wait in line for 45mins at 2am to fix it, only for them to "fix it" wrong TWICE)! Hotels are all a scam. Pictures look nice, reality is you'll end up in a cockroach infested slum crawling with prostitutes. Diabolical. They refund nothing. Not even the middle east flights cancelled by the airline. By law they need to refund these. Nothing. I am left with no choice but to sue them. Avoid this agency at all cost. Biggest scam site you'll ever encounter. Spare your mental health and save a lot more money booking anywhere else. You'll "save money" on deals that will land you re-booking everything and paying triple the cost.

26 March 2026

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