When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the person... See more
Company replied
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The hotel was not at all what was promised in pictures and other info. The pool didnt have any water in it when we arrived! Our keys didnt work half the time. Housekeeping took towels away nyt didnt b... See more
Company replied
I spoke to a friendly person for cancellation of my Travel Link prime subscription. She resolved the issue, but she kept trying to persuade me to keep the service, and also came back many times with c... See more
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1. Sometimes you refer flight changes to the airline and when we contact the airline, they refer you back and it's a frustrating cycle. 2. I once bought additional insurance from you for a rental car... See more
Company details
About Travellink
Written by the company
Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.
The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.
Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.
Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Travellink Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Travellink Flights |
Find now better deals looking for flights + hotels.
| Travellink Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Travellink Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Travellink Cars |
Meet the whole company and all our brands.
| Our brands |
Travellink Prime
Written by the company
- The world's largest travel membership
- Join over 7 million Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Best price guarantee
We’ll pay you 2x the difference
Find a cheaper flight or hotel and we’ll pay you 2x the difference. That’s our best price guarantee, and only one of the reasons why over 7 million people travel with Prime.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.travellink.com
Travellink Prime
2.2
Poor
19K reviews
Asks customers to review
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Almost impossible to order.
1 September 2026
The price went up when I was paying
The price went up when I was paying. At the same time!
3 September 2026
⭐ 1 Out of 5 StarsReview
⭐ 1 Out of 5 StarsReview
Title: Honest review, I´ll give them - NEGATIVE
WARNING: Charged out of the blue for an annual Prime membership I never wanted!
Review Body: I am absolutely shocked to see that Travellink has debited my re:member Mastercard ending in 5303 for an annual "Prime" membership fee. I do not have any active travel bookings with them right now. Instead, they kept my payment details on file from a past booking and used them to force a recurring annual subscription fee onto my card without my explicit consent, knowledge, or authorization. I never received a renewal notice, warning, or invoice before the money was taken. Logging into my bank to see money missing like this is incredibly stressful.
I have already sent a formal complaint to Travellink support demanding an immediate full refund, and I have officially filed an unauthorized transaction chargeback dispute with my bank (re:member / Entercard).
Be very careful giving this company your credit card details when booking a flight, as they will store your information and charge you a year later without your permission.
I demand that Travellink customer service contacts me immediately to reverse this charge and delete my card details permanently.
2 September 2026
Unprompted review
Everthing SAS fine
1 September 2026
I met a very helpful person on the phone
2 September 2026
Helpful advice and very suportive agent
1 September 2026
For half an hour ghe system was…
For half an hour ghe system was unconnectable. That made stress since the SAS sale was in the last hour.
But I made it...
1 September 2026
The agent was really nice and polite
The agent was really nice and polite. Gave me full assistance and was very patient. Extremely good service.
31 August 2026
The agent was very helpful and kind
31 August 2026
I got a really professional service
I got a really professional service. I might get to back program due to this awesome experience.
30 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Travellink
Hi Wilson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
As a customer it was nice to know what…
As a customer it was nice to know what was going on.
.....and now your booking is done.
27 August 2026
Subscription issue solved
We had a pretty difficult issue today with subscribtion and the guy who helped us was honestly great. He was really kind and helpful, but also just so easy and fun to talk to. He made the whole situation a lot less stressful and really took his time to help us sort everything out. We really appreciated his help and had such a good experience with him. Thank you!! 😊
29 August 2026
Refund denied, hidden renewal, cannot trust customer support
After having noticed an charge for an yearly subscription activated automatically 15 days after one ticket purchase, the company refused to issue full refund even though I called withing 30 minutes of being charged. Moreover, I requested immediate cancellation but then got an email sying the subscription was still active and the AUTOMATIC RENEWAL also turned ON. Plus they avoid having an email anywhere. Terrible terrible company to engage with. Stay away
28 August 2026
Unprompted review
Customer service loop scam
They charge you even after you cancel the subscription plan. Customer support e-mail just referers you to a site where you need a booking number to complain. If you do not have a booking number you are refered back to the e-mail. «Neat» little loop they set up to test you.
27 August 2026
Unprompted review
A scummy company
I am totally shocked for the service they have. Firstly, the hotel was not at all what was promised by the pictures and other information on their website.
Secondly, they charged me several times for booking seats in the plane. I called them several times and explained that they have taken too much money from my account (credit card). Each time it took about 45 minutes to explain and to count for them. They said that they have asked their financial team to refund me. They said also it normally takes about 30 days to be refunded but for me they ask for a quick process so it will take between 7-10 days. Now after more than 60 days, I still have not been refunded.
When you pay by your bank/credit card it will be easy for them to debit your account. But when it will be wrong, it will be impossible to get your money back. This was my last time to book my trip via Travellink. You also think it’s cheaper but when you book you have to pay for different things and finally it will be more expensive than other companies. So, think twice if you are going to book your trip by them. I vill never again book my trips via Travellink. Travellink is a scummy company.
18 July 2026
Unprompted review
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