Travel House Reviews 

5,903
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various exciting destination choices. Travelers often mention that staff members go completely above and beyond to ensure every single travel detail is handled with absolute professionalism. Consumers consistently note that the overall booking process is delightfully stress-free, remarkably smooth, and perfectly tailored to individual preferences and financial limits. Many visitors truly appreciate receiving wonderful first-class service from a dedicated, welcoming team that consistently makes planning future trips an absolute pleasure every single time.

What people talk about most

Staff

Customers had great appreciation for the staff, frequently highlighting their professional, friendly, and... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpful and pleasant staff who... See more

Service

Reviewers mention positive feedback about service, highlighting a stress-free and efficient booking... See more

Booking process

People report positive experiences with the booking process, describing staff as extremely helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing that consumers feel well taken care of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always willing to go extra mile , listen to What you looking for , don't rush , always Delivered excellent holiday can't do enough For customers do all boarding passes + paper work, stress fr... See more

Rated 5 out of 5 stars

We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more

Company replied

Rated 5 out of 5 stars

Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.

Company replied

Rated 5 out of 5 stars

The booking process was easy, relaxed, we had our children with us and staff were amazing with them. We didn’t have a particular holiday in mind but with a few ideas on what we would like the staff ma... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Currency Exchange Service
  4. Travel Aggregator
  5. Travel Clinic
  6. Travel Insurance Company

Written by the company

Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!

The Time Is Now

Written by the company

Don’t Wait, THE TIME IS NOW!
With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.

Book With Confidence

ABTA & ATOL protected for your peace of mind.

All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.

Contact info


4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,903)

2,676 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service very helpful

Excellent service very helpful

13 September 2026
Travel House logo

Reply from Travel House

Thank you so much for your kind words. We’re delighted to hear you found our service helpful. We really appreciate your feedback and look forward to helping you again in the future.
Have a great holiday
Clare

Rated 5 out of 5 stars

I’ve booked a few family holidays with…

I’ve booked a few family holidays with travel house Blackwood and every time they go above and beyond to do they best to give us a lovely holiday x

13 September 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Great service would definitely…

Great service would definitely recommend.

6 September 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear you received great service and would recommend us.

Rated 5 out of 5 stars

Olivia was very helpful nothing was too…

Olivia was very helpful nothing was too much trouble

12 September 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and accommodating. We truly appreciate your kind words.
Kind Regards,
Lisa

Rated 5 out of 5 stars

Found a cheap price online for our trip…

Found a cheap price online for our trip to turkey,so went along to travel house in georseinon and saw lindsey to speak to a person rather than just book online. Gave her our destination and hotel. Where she price matched and told us all about the trip and what to expect. Lindsey made us fell comfortable and gave us the confidence to book with her there and then.what a credit to the company she is . Will go see lindsey from now on.

11 September 2026
Travel House logo

Reply from Travel House

Good Afternoon
Thankyou for taking the time to leave us a 5* service review.
It's always a pleasure looking for a holiday for customers and I take pride in providing all the information the customer needs before they leave our office.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon

Rated 5 out of 5 stars

Always use travel house bridgend

Always use travel house bridgend, for holiday bookings and travel money. Staff always helpful and friendly

11 September 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently find our staff helpful and friendly for your holiday bookings and travel money needs. We truly appreciate your continued loyalty.

Rated 5 out of 5 stars

Quick and very helpful

4 September 2026
Travel House logo

Reply from Travel House

We're so happy to hear that our service was quick and helpful for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Second time to book a holiday with…

Second time to book a holiday with Craig at the Travel house we find his customer service exemplary, He remembered our requirements from the previous holiday we booked with him and applied it to this one, also needed a problem sorting out with a pre paid credit card which was quickly resolved by the lady on the cash desk i think for the future we will always use Travel house Cwmbran

10 September 2026
Travel House logo

Reply from Travel House

Thank you so much for your fantastic 5-star review! We are thrilled to hear that your second booking with us was just as excellent as the first. It's wonderful to know that our team remembered your preferences and that the issue with your prepaid credit card was quickly resolved. We truly appreciate your loyalty and look forward to assisting you with all your future holiday plans!

Rated 5 out of 5 stars

Systematic

Systematic, no nonsense booking

11 September 2026
Travel House logo

Reply from Travel House

Good afternoon,

We're so glad to hear you had a straight forward booking experience!

We look forward to seeing you back in store soon.

Many thanks,
Travel House Port Talbot

Rated 5 out of 5 stars

Kayleigh was very thoughtful helpful…

Kayleigh was very thoughtful helpful and informative kept me updated with everything

10 September 2026
Travel House logo

Reply from Travel House

Thank you for your lovely 5* review! I'm so glad we could help with your magical holiday. Kind regards, Kayleigh

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful.

5 September 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are more than happy to help :)

Rated 5 out of 5 stars

Use a travel expert

I had been shopping around on line for different prices and thought I would try travel house, not expecting them to even come close so it was more curiosity than anything.
I gave my requirements to Kaylee, it was quite complicated as we needed two rooms for myself and friends( pensioners) she got back to me the following day, I was very happy with the outcome but my friends preferred to book on line as theirs was coming in quite a bit cheaper, I thought I would ring Kaylee in a couple of days to tell her we booked online, however, Kaylee phoned me back after explaining the situation she looked at it again came up with a great deal for both parties so we booked it that day. Since booking with travel house we have learned there are things many companies on line are not covered with.
Kaylee has gone above and beyond to meet our needs so I would highly recommend her and we will be booking in the future with travel house Llanelli. We are pensioners that travel very frequently and like to get the best deals so it’s a win win for travel house and us.

10 September 2026
Travel House logo

Reply from Travel House

Thank you so much for your kind comments & 5* review, it was a pleasure to help you with your holiday and give you the package protection with your booking. I look forward to helping you again in the future. Kind regards, Kayleigh (Travel House Llanelli)

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, holiday deals, i wouldn't book anywhere else!

30 October 2025
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team and found great holiday deals. We truly appreciate your loyalty and look forward to assisting you with your future travel plans!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Nothing too much trouble. Pleasure booking with you.

10 September 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars
Travel House logo

Reply from Travel House

Good Afternoon
Thank you for taking the time to leave us a 5* service review.
I am pleased that you felt that my staff are helpful and friendly.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look