Very welcoming staff on arriving at travel house, Really knowledgeable on the area we wanted to visit, Thanks for making it easy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online. We spoke to Olivia in the Brynhyfryd branch who said she c... See more
Company replied
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
Company replied
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford Kind regards Cyril Anderson
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 - 4 Brynhyfryd Square, Brynhyfryd, SA5 9EB, Swansea, United Kingdom
- 01792472221
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were very helpful and went above and beyond to assist you. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our team to be excellent and very helpful. Your kind words are truly appreciated.
Kind Regards,
Travel House Brynhyfryd
Short break
Was looking to book a short break. The agent presented several holidays at a number of locations. She was very helpful. An excellent service.
3 August 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our agent was very helpful in presenting various holiday options for your short break. We appreciate your kind words about our excellent service.
Kind Regards,
Travel House Brynhyfryd
Excellent service
Excellent. Everyone at Brynhyfred were Extremely helpful and kind.
They went out of their to make sure i had all the details i needed. My Thanks goes to Emily especially who was superb.
4 August 2026
Reply from Travel House - Brynhyfryd
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear that our team was extremely helpful and kind, and went out of their way to ensure you had all the details you needed. We will be sure to pass on your kind words to the team.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team friendly and helpful. Your kind words mean a lot to us.
Kind Regards,
Travel House Brynhyfryd
Great Service!
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online.
We spoke to Olivia in the Brynhyfryd branch who said she could do it for us and so I asked her to book the whole holiday. She was really friendly and helpful and sorted everything out for us. I would definitely recommend Travel House and would use them again in the future.
3 August 2026
Reply from Travel House - Brynhyfryd
We are so pleased to hear that our team member was able to assist you with your last-minute holiday plans and car parking. We appreciate you choosing us and look forward to helping you again in the future. Thank you for your 5* review :)
Kind Regards,
Travel House Brynhyfryd
As always first class service from the…
As always first class service from the staff we have used the travel house for a number of years and we have never had a bad experience from them any issues we may have had as always been dealt with promptly we will have no hesitation carrying on using them until we stop going abroad.
26 July 2026
Unprompted review
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you've consistently received first-class service from our team over the years. We appreciate your loyalty and look forward to continuing to assist you with your travel plans.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced excellent service and found our team friendly. Your kind words mean a lot to us.
Kind Regards,
Travel House Brynhyfryd
Outstanding service booked with them…
Outstanding service booked with them for over 20 yrs
12 July 2026
Reply from Travel House - Brynhyfryd
We are so happy to hear about your outstanding experience with us over the past 20 years. We truly appreciate your continued loyalty! Thank you for the 5* review!
Kind Regards,
Travel House Brynhyfryd
Olivia helped us find the ideal holiday…
Olivia helped us find the ideal holiday for our family. She has the patience of a saint and was as helpful and friendly as she could possibly be. She is a credit to Travel House and one of the reasons we keep coming back to this branch each year, the staff are brilliant.
1 August 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team helped you find the ideal holiday for your family. It's fantastic to know that our staff's helpfulness and friendliness are why you continue to choose us each year. We truly appreciate your loyalty and kind words!
Kind Regards,
Travel House Brynhyfryd
As always we were made welcome at…
As always we were made welcome at Travel house Brynhyfryd branch
Lisa and her team always find us the holiday we are looking for .
30 July 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you always feel welcome and that our team consistently finds the perfect holiday for you. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Past booking
23 July 2026
Reply from Travel House - Brynhyfryd
Thank you for taking the time to leave us a 5* review, It is very kind of you :)
Kind Regards,
Travel House Brynhyfryd
Holiday bookings …
Rhian was very knowledgeable and covered all aspects of our holiday booking and made it a good experience.
9 July 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very knowledgeable and made your holiday booking a good experience. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced top service and found our team friendly. Your kind words mean a lot to us.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff great and the process quick and efficient. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
We're so glad we could help you book your holiday! We appreciate your kind words. Thank you for taking the time to leave us a 5* review!
Kind Regards,
Travel House brynhyfryd
Lisa is always amazing !
Lisa is always amazing !
So helpful & goes above and beyond
We would never book elsewhere !!
Thank you so much 👍
The pegler’s
25 July 2026
Reply from Travel House - Brynhyfryd
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our Lisa goes above and beyond for you. We truly appreciate your loyalty and look forward to helping you with all your future bookings.
Kind Regards,
Travel House Brynhyfryd
I have always had excellent service the…
I have always had excellent service the staff are always polite and nothing is to much for them even when we want to book six rooms and we are all there together .
Brilliant team
11 July 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provides excellent service and that nothing is too much trouble, even for large bookings. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Brynhyfryd travel house is the best
Brynhyfryd travel house is the best
Staff brilliant nothing is any trouble for them .I have the assistance when we go away and they sort all that out aswell .fabulous service all around x
24 July 2026
Reply from Travel House - Brynhyfryd
We're so happy to hear you had such a wonderful experience with us and that our staff provided excellent assistance. Thank you for your kind words and your 5* review
Have wonderful holiday!
Kind Regards,
Travel House Brynhyfryd
Young girl was very helpful and went…
Young girl was very helpful and went through everything with us and was very pleasant.
23 July 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and pleasant, and went through everything with you.
Kind Regards,
Travel House Brynhyfryd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.