Transglobal Express Reviews 

I have been using Transglobal for years and they have been always excellent.
Lyndsey Lloyd was incredibly helpful today helping with an issue and guided me through the next steps.

Excellent and Reliable service .
Quick international delivery

Excellent service and competitively priced. Would use again, thank you.

Always really friendly and helpful over the phone and I've never had a parcel go missing.

goods sent on 24/3
not even left the uk yet
transglobal cant expedite the goods through ups uk
so 23 days later transglobal dont update us and cant access anybody in their organisation to complain
this is not service its just an excuse to take money for nothing
the goods have not left the uk and no explanation other than its uk customs problem - what that is noone knows

Collected parcel 9th April for delivery 10th April.
Finally delivered today 15th April.

How could anyone be satisfied wirh service?

Customer service say unless USPS haven't scanned a parcel for 21 days then they are not covered by the insurance. I have parcels that were sent at the end of August (over 21 days ago) yet as been scanned to say processing then Transglobal claim nothing can be done. I have had to refund customers as orders haven't arrived and Transglobal literally don't care. They are happy to take your money but the customer service is non existent. They blame USPS and say it is nothing to do with them despite heavily advertising they had a solution post US tariffs. I was previously an advocate but shocked and upset how a company can charge money for a service but then say that the service is nothing to do with them. Sad to say I will not be using again and really urge small businesses to consider if they are willing to hand over their precious cargo to a company that say the lead time on their delivery is totally out of their control (despite advertising 5-7 working days) and that parcels can take indefinite periods of time as nothing to do with them.

Transglobal Express delivered an outstanding experience from start to finish. Their team was responsive, knowledgeable, and went above and beyond to ensure my goods arrived on time and in perfect condition. Communication and tracking were clear and proactive, pricing was fair, and coordination was effortless even for a complex international delivery. If you need reliable, professional couriers with top-tier customer service, Transglobal Express is the partner to choose.

Oh just a breeze dealing with TransGlobal since 2024. My consignments go to Dubai within a few days hassle free.

Had an issue with a shipment. The courier's own tracking flagged an address query and stated the address would be verified. No verification took place, no one contacted me despite a phone number being on the booking, and the shipment was returned logged as 'recipient refused' - a status the courier's own manager later confirmed was inaccurate. This caused a lengthy dispute with my customer who was entirely innocent. When I raised the matter I asked simply that the £21 return fee be waived as a goodwill gesture given the circumstances and my 15 years of custom. This was refused. A long-standing customer lost over £21.

Efficiency and reliability

Appalling. Business shipment not delivered after 2 weeks I have been chasing to be told that they couldn’t find address to then be told 2 weeks later it’s lost and now out of time to make a claim. Significant loss to my business profits we will not be using transglobal going forward. Pls be aware business owners as it is not worth the risk or admin.

Good company
Friendly and helpfull drivers
I have been working with them long time
Never let me down.
Atilla

First class company, great prices but with good service too😊

great experience

Always available to talk to when there is a problem.
In. A World full of robots it is becoming even more important to to be able to talk to someone for help.
Thank you

Emily, Greg and Chloe. Top service. Super pro. Thank you.

Very speedy service

Transglobal is magnificent, customer service is really reliable. CS agent Adam Hill is a superstar. Great team great service.

Parcel was lost but claimed it was sent to a collection bin when it wasnt. then said it was being sent back but tracking showed it had no changes for weeks. What makes it worse is that it was with Evri who are impossible to contact as they only use AI automated answers and have no people to speak to. Transglobal Claims process is a joke as you fill in forms then they say they haven't had them, so you have to send again and then pretty much prove the customer never received the delivery. You speak to customer services with all the info and then forget everything you give them as its the customer who has to then do it all again with the claims department. It should be that Transglobal are my supplier as i booked with them and they then deal with the sub contractors being the carrier, but know its up to me the customer to sort everything.