Transavia Reviews 15,458

Cancelled Flight, Zero Help, Total Chaos.

Our flight with Transavia was cancelled at the last minute with no proper explanation, leaving us completely stranded. Hours later, we are still waiting for them to decide whether they will even provide a hotel—something that should have been handled immediately.

Customer service was practically nonexistent. Staff were rude, dismissive, and showed zero urgency or empathy toward passengers dealing with a stressful situation. There was no clear communication, no organization, and no real effort to help.

The entire experience was chaotic, slow, and incredibly inefficient. What should have been a straightforward resolution turned into hours of frustration and uncertainty.

This level of service is unacceptable for any airline. I would not travel with Transavia again and absolutely cannot recommend it to anyone.

Parfait simple et efficace

Baggage fees are exorbitant but almost nothing is included. If you're flying with anything more than your wallet, be prepared to pay. Customer service is almost non existent and almost everything is self serve. No advice or information provided. I cannot recommend this airline and I have used it many times. Everytime I have, there are problems. Large conglomerates set up this "low cost airlines" but then rip customers off on things like baggage. Also because they are supposed to be "budget" carriers it gives them the right to treat their customers like garbage.

It used to be a great company but now you need to pay extra for carry-on luggage so it's absolute trash. Can't even compete with KLM For the same flights and they're supposed to be the low-cost subsidiary of KLM, is it a joke?

Hi,
At Tangier Airport, i came 55 minutes before and all boarding were already closed. Nobody helped me. Plane was there, But nobody helped.
Regards

j'achète toujours des billets mais jamis de réduction ou bon de réduction c'est pas normal je trouve

The agent responsible for helping me with check-in at Orly Terminal 3 was very impolite. He barely noticed me, even though he knew I needed assistance. I believe his name was Tan Henry. His name tag was very small, and I had to make an effort to read it.

Zero rate for this company from the staff to the airplanes

Title: Inconsistent baggage policy and unacceptable payment handling at the gate
I had a very negative experience with Transavia at the gate.
My cabin bag fully respected the official dimensions and fit perfectly in the sizer. It also fit under the seat without any issue. However, I was told that my bag was not acceptable simply because it was a small rigid trolley and not a “soft” bag, even though this is NOT specified anywhere in the airline’s conditions.
At the same time, other passengers were allowed to board with soft bags clearly larger than mine. This shows a completely inconsistent and arbitrary application of the rules.
The situation became even worse when another passenger was asked to pay an additional fee (70€ per flight). She could not pay with her phone (which is widely accepted everywhere), was not allowed to pay in cash, and was forced to rely on another passenger’s physical card. This is unacceptable and puts passengers under unnecessary pressure at the gate.
I have flown many times with other airlines like easyJet and Ryanair with the same bag and never had any issue.
This experience felt unfair, inconsistent, and poorly managed.
I hope Transavia improves both staff training and consistency in applying their own rules.
Paolo

I am a frequent traveler and have booked flights all over the world, so I believe it is time to speak up about the unnecessary stress and poor transparency some companies impose on customers.

Yesterday, I tried to book a round-trip flight (outbound and inbound) for myself and my daughter with Transavia. The initial price seemed reasonable, so I proceeded with the booking, added baggage, and selected seats where possible. For the inbound flight, I selected the free seat option. For the outbound flight, no free seats were shown, so I decided not to choose a seat at that moment and planned to select it later during check-in, as many travelers normally do.

At no point was I clearly informed that if no seat was selected on one segment, the entire outbound part of the trip could be removed or not registered.This is the key issue: this information was not clearly given to the customer.

I proceeded to payment believing I was booking the full round trip. The payment process was extremely fast, with no proper final review or security confirmation page to carefully verify that both flights were still included before the payment was completed.To my surprise, after payment was processed, I discovered that only the inbound flight had been registered and charged. The outbound flight had disappeared completely.

This is deeply frustrating and unacceptable. If the system removes part of a trip because no seat was selected, then that must be made very clear, explicit, and impossible to miss before payment. A customer should never be left thinking they booked a full journey when in reality only half the trip was confirmed.

Flew from Amsterdam to Reykjavik last November for a short important business trip where I had to meet team and the members of the board.
The company lost my luggage, I was without clothes (to change) in Reykjavik, couldn't go to the shop because it was late.

They promised to contact me as soon as the luggage was found. They don't and send the luggage to Reykjavik even though I wasn't there anymore. I had to organize the luggage to come to my country alone.

I made a reimbursement request, send them all tickets. They ask me additionnally to make a list... Very bureaucratic non customer friendly company.

After 4 months still no reimbursement.

Online check in was impossible. While boarding- no information was shared after one hour delay. Terrible experience. Will never use again

Simple et rapide

Flight from Rotterdam to Barcelona on the 13/03/2026 at 15h: What a bad treatment i got from the crew!! I walked in the plane and asked them if they plane was full, so i could switch seat to corridor. The guy told me, its not full but will have to wait until boarding is finished. OKey, i wait. When finished boarding, i got up and sat on 2 seats in fron of me in corridor, only 1 person in that row. OK, so I sat there and started working on my laptop. Halfway through the flight, the lady crew, told me i had switched without permission and was sitting at an extra leg space seat, and that i had to pay 50€!! What??? i could not believe that. So i told her no way, i am going back to my original seat, so thats what i did, and told them i was amazed how they where not appreaciative for me booking and flying with Transavia. This NEVER happened to me before, i will never use Transavia again. They DONT EVEN HAVE WIFI ONBOARD!!! what a 3rd wold airline is that??? can't belive it is from Netherlands!!! RECOMMEND FLY VUELING, they don't treat you like a piece of Sh*t, what a lack of appreciation and gratitude to their customers. never again, waste of money and time.

Simple et rapide

Worst ever, lost my luggage both trips I did with them. Impossible to get answers and website does not work for claims.

Absolute trash of an airline. They canceled my outbound and my return ticket and forced me to accept alternatives that were extremely inconvenient. Imagine, I was going to Paris to attend a concert, and the return flight they offered me is earlier than the concert end time. Their customer service doesn't care and they don't follow EU guidelines that require them to book you on a flight that matches your original times. Trash, trash, trash, trash. Avoid them at all cost

Des options à n’en plus finir en vue d’augmenter le coût final.