Received a pretty well optioned 160 kit that had damage. Took a while to get sorted out and there was a communication gap, but my amazing cs rep Chase got it sorted out and made everything right. Th... See more
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Review summary
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Everything arrived within a week in good condition. I got the TR160 with oversized seat brackets, bass shaker plate, inverted pedal tray, integrated monitor stand, keyboard tray, and PC shelf. Rig... See more
Company replied
I had a great experience with Track Racer customer support. They responded quickly to my request and were very helpful in assisting me with a product change. The team was polite, professional, and eff... See more
Company replied
Great support, super fast shipping. Did have 1 issue one of the bolt holes for the seat rails was cross threaded upon assembly. Not a huge deal rethreaded and good to go. Also some of the instructions... See more
Company replied
Company details
- #4 of 4 best companies in Gaming service Provider
Written by the company
Since 2008 Trak Racer has been designing and pioneering the best value, high-end gaming platforms and accessories. Trak Racer products are made from the highest quality materials that offer unsurpassed durability. To back this, Trak Racer offers warranties that give customers peace of mind over the long-term. From extensive research in both real-world motor-sports racing and game simulation, Trak Racer understands the importance of design, cutting-edge engineering and knowing what it takes to give you an edge over your competition. The Track Racer design aesthetic brings not only high levels of functionality, but also quickly becomes a showpiece in any room, office or showroom. The design process that underpins each Trak Racer product ensures ergonomics that providee unsurpassed comfort for longest competitive racing events. Trak Racer products are highly compatible with all console and PC based platforms and support a vast array of game peripherals. This ensures that you won’t be locked into a platform and provides high levels of future proofing. At Trak Racer we’re not interested in building the cheapest, lightest and the simplest gaming platforms. We focus on bringing the best value, high-end gaming experience that won’t look like a home-made DIY product. Our products live up to the highest competitive standards our users demand.
Contact info
3.6
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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They have always been great to work…
They have always been great to work with, and every item I’ve received has arrived in excellent condition. A truly excellent company that consistently delivers quality and reliability.
9 February 2026
Reply from Trak Racer
Thank you for your feedback!
We’re delighted to hear that your experiences with us have been consistently positive and that our products continue to meet your expectations. We appreciate your kind words and continued support.
The Trak Racer Team
Very good quality product
Very good quality product. The support was also very fast to answer my questions about the parts and assembling.
I can recommend it without any doubt!
20 February 2026
Unprompted review
Reply from Trak Racer
Thank you for your kind feedback.
We’re pleased to hear that you’re happy with the product quality and that our support team was able to assist you quickly with your questions. We appreciate your recommendation and your trust in Trak Racer.
The Trak Racer Team
Customer service was very helpful when…
Customer service was very helpful when I received a faulty item, return was very easy and the new product was shipped promptly.
20 February 2026
Unprompted review
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that our customer service team was able to assist you quickly and that the return and replacement process went smoothly. We appreciate your trust in us and are happy we could resolve the issue promptly.
The Trak Racer Team
Reply from Trak Racer
Thank you for your kind feedback! We’re glad you’re enjoying your experience with us and truly appreciate your support.
The Trak Racer Team
A little rough at first but customer service came through
Received a pretty well optioned 160 kit that had damage. Took a while to get sorted out and there was a communication gap, but my amazing cs rep Chase got it sorted out and made everything right. Thank you!!
A little customer feedback: this is an amazing bit of engineering in these kits but the manuals really need to be sorted out/organized better somehow. It's a mess in its current state. Great product though!
19 February 2026
Unprompted review
Reply from Trak Racer
Thank you for taking the time to share your experience and for your balanced feedback.
We’re pleased to hear that Chase was able to resolve the issue and ensure everything was handled properly. We will be sure to pass along your kind words to him.
We also appreciate your comments regarding the manuals. Improving documentation and organization is an ongoing focus for us, and feedback like yours helps us prioritize these updates.
Thank you for your patience and for choosing Trak Racer. We’re glad you’re enjoying your TR160 kit and appreciate your support.
The Trak Racer Team
Reply from Trak Racer
Thank you for your kind feedback. We’re glad to hear that you were satisfied with the accuracy of our responses and the service you received.
We appreciate your support.
The Trak Racer Team
Fast shipping and great quality
5 February 2026
Reply from Trak Racer
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the quality.
The Trak Racer Team
I would have given you 1 star- but at…
I would have given you 1 star- but at least your customer service has stayed in touch-
Ordered on Dec 4- you sent us someone else’s order. I sent it back to you. Still don’t have the item I paid for months ago.
5 February 2026
Reply from Trak Racer
Hi,
thank you fo your honest review. We have checked your case and our agent Rose is still waiting for a return from our manager about the situation at the warehouse. We are sincerely sorry that the Rig is delayed by so long.
We are pushing to get this resolved as the gloves arrrived as well after sending them again.
We are sincerely sorry.
The Trak Racer Team
Shipping was incredibly fast
5 February 2026
Reply from Trak Racer
Thank you for your feedback! We’re glad to hear that your order arrived quickly and that you’re happy with the shipping speed.
The Trak Racer Team
Overpriced metal
Overpriced metal
Expensive pieces of metal, but the plates you can't find them cheaper anywhere, so this is your only option.
For the extruded aluminum pieces, you can find cheaper options in temu.
22 December 2025
Reply from Trak Racer
Thank you for your review. Please note that the TEMU options use different walled profiles which do flex under tensions while ours dont.
Extrusion profiles can differ vastly with material qualtiy, rigidity and also wall strenght in the middle.
The Trak Racer Team
Terrible customer service
Terrible customer service, terrible shipping practices and cheap boxes used which arrived damaged and falling apart. Unacceptable for an expensive high-line product. Then when I asked to return one item that doesn’t fit my needs, I’m told to pay for return shipping etc, which costs 50% the price of the part. Your business practice and model are in need of serious revision. Ya’ll Re lucky I’m not a YouTuber with an interest in publicizing this. Should be ashamed of yourself.
4 February 2026
Reply from Trak Racer
Our Terms & Conditions and Shipping & Returns policy are clearly published on our website and available to review before placing an order. These outline return shipping responsibilities and applicable costs and are visible before checkout.
We are not a try-before-you-buy service, and we do not operate under the same model as large marketplaces. Returns for items that are not faulty are handled strictly in line with our stated policies.
Regarding your support experience, our records show that Danny handled your case promptly, professionally, and with clear communication throughout. Multiple responses were provided in a timely manner to assist you.
Packaging and shipping standards are continuously reviewed and improved, and we take feedback seriously. However, our policies are applied consistently and transparently to all customers.
The Trak Racer Team
A number of short comings.
Website isn't very clear on compatibility with brands. Manuals are outdated and in many cases unclear. Returns take forever to get approved. Boxes are not marked st all for item contents, and packaging isnt the best for such heavy products.
3 February 2026
Reply from Trak Racer
Thank you for your feedback.
We’d like to clarify a few points: every product page includes a compatibility chart, and customers are encouraged to contact our support team if their equipment is not listed. Our manuals are also continuously being reviewed and updated to improve clarity and accuracy.
All boxes are labeled with the corresponding SKU on the side to indicate their contents, and our packaging is designed to protect heavy items during transit, but there are also iprovements on the way were needed.
We understand that returns can sometimes take longer than expected due to inspection and processing requirements, and we are working to improve turnaround times.
We appreciate you taking the time to share your experience and will continue working to improve our service.
The Trak Racer Team
Fast shipping and high quality items at…
Fast shipping and high quality items at a good price, can't beat it!
3 February 2026
Reply from Trak Racer
Thank you for your feedback! We’re glad you’re happy with the fast shipping and quality of your Trak Racer products.
The Trak Racer Team
You could answer my email
2 February 2026
Reply from Trak Racer
Our records show that your last email contact was opened on Tue, 27 Jan 2026 at 6:44 PM.
The case was properly handled by our agent, and you responded on Thu, 5 Feb 2026 at 10:08 AM thanking them for resolving the issue. Since then, no new enquiry has been submitted.
Please ensure that any further questions are sent through the contact form on our website so they can be properly logged and addressed.
The Trak Racer Team
Still haven’t received my purchase?
Still haven’t received my purchase?? Looks like it’s just sitting somewhere here in Ohio.
And not real happy with a purchase back in December, it hasn’t even shipped yet.
2 February 2026
Reply from Trak Racer
We’ve checked the order number you provided. According to our records, the item appears to have been lost in transit by FedEx.
Instead of leaving a 1-star review, please contact us directly so we can resolve this. We cannot track or fix lost shipments on our own without your cooperation, as FedEx does not provide details to us automatically.
The Trak Racer Team
Very happy! Solid Rig!
Everything arrived within a week in good condition. I got the TR160 with oversized seat brackets, bass shaker plate, inverted pedal tray, integrated monitor stand, keyboard tray, and PC shelf. Rig is extremely solid and looks great. It took three days to mount everything. I’m very happy with my purchase.
My only gripe is the organization of the some of the parts and the instructions. I had to email and go online to find out of date manuals (eg inverted pedal tray) which I’m not even sure are correct. There are many extra parts that aren’t referenced in the manuals as well, not just screws. At some point you end up winging it and hoping for the best. Also wish it gave you some examples or guidance on how to mount some things rather than you having to go on Reddit to get inspiration.
19 January 2026
Reply from Trak Racer
Thank you for your detailed feedback and for choosing Trak Racer. We’re glad to hear you’re very happy with your TR160 setup and that everything arrived quickly and in good condition.
Our manuals are regularly reviewed and updated, and if there is ever any uncertainty, our support team is always available to assist. We also include spare parts such as bolts and T-nuts as standard to ensure customers have extras if needed during assembly.
We appreciate your input regarding documentation and guidance, and this has been noted for future improvements. If you have any further questions or need assistance, please don’t hesitate to contact our support team.
The Trak Racer Team
It has been a few months since I placed…
It has been a few months since I placed an order which I eventually had to cancel after waiting 6 weeks without a single item being shipped and the experience has caused such a sour taste in my mouth that I literally can't get it out of my head, I spent years waiting to order a SIM rig and when I finally took the plunge Trak Racer absolutely destroyed my entire enthusiasm for the hobby and delivered just an abysmal service
After weeks of no shipping updates I contacted the company to see where the order was to be told many items weren't in stock (it never said this in the website otherwise I wouldn't have placed the order) this went on for weeks, with them saying "stock will arrive next week" then next week would come but guess what? No stock, but the final kicker was seeing the items I had ordered on sale on their website while I was waiting for it to be shipped... No apology, no compensation as to bring my order down to the price that was currently on their website after keeping me waiting 5/6 weeks... That's when I cancelled my order, atleast I got my money back relatively quickly that's all the good i can say.
This company really is the worst that I have ever dealt with I really implore people to look elsewhere when getting into this hobby as trak racer absolutely destroyed this hobby for me.
17 February 2026
Unprompted review
Reply from Trak Racer
We are sorry to hear that you were disappointed with your experience and understand how frustrating long delays can be.
We did request further information from you via Trustpilot in order to review your case in detail. Unfortunately, as this information was not provided, we were unable to fully investigate or verify the circumstances surrounding your order.
During high-demand periods, some items can experience unexpected stock delays, which are communicated on our website at the time of sale. Once your cancellation request was received, it was processed promptly and your payment was refunded in full.
We regret that this experience affected your enthusiasm for the hobby and appreciate your feedback, which helps us continue improving our service.
The Trak Racer Team
Superb product
Superb service, product and pricing, I was looking for monitor VESA mounts and everywhere they are between 60$ to 100$ each well at track racer you can get a kit of 3 for 120$ what lol ....I got them and they are perfect very easy to install and adjust. Also I'm in Canada and all the gear for SIM racing normally comes from the States and is very expensive the fact that Track racer as a warehouse in Canada it's easier to buy gear and farter shipping.
Thank you Track racer.
Paulo Reis
14 February 2026
Unprompted review
Reply from Trak Racer
Thank you very much for the awesome review and also for mentioning the fair pricing. Enjoy the easyness of monitor adjustment.
The Trak Racer Team
Reply from Trak Racer
What a great review. Than you very much for the kind words.
The Trak Racer Team
Great product with fast shipping
Great product with fast shipping. Good design and easy to assemble.
2 February 2026
Reply from Trak Racer
Thank you. We love to hear that all was shipped fast and you love the design and assembley.
The Trak Racer Team
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