Received a pretty well optioned 160 kit that had damage. Took a while to get sorted out and there was a communication gap, but my amazing cs rep Chase got it sorted out and made everything right. Th... See more
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Review summary
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Everything arrived within a week in good condition. I got the TR160 with oversized seat brackets, bass shaker plate, inverted pedal tray, integrated monitor stand, keyboard tray, and PC shelf. Rig... See more
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I had a great experience with Track Racer customer support. They responded quickly to my request and were very helpful in assisting me with a product change. The team was polite, professional, and eff... See more
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Great support, super fast shipping. Did have 1 issue one of the bolt holes for the seat rails was cross threaded upon assembly. Not a huge deal rethreaded and good to go. Also some of the instructions... See more
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Company details
- #4 of 4 best companies in Gaming service Provider
Written by the company
Since 2008 Trak Racer has been designing and pioneering the best value, high-end gaming platforms and accessories. Trak Racer products are made from the highest quality materials that offer unsurpassed durability. To back this, Trak Racer offers warranties that give customers peace of mind over the long-term. From extensive research in both real-world motor-sports racing and game simulation, Trak Racer understands the importance of design, cutting-edge engineering and knowing what it takes to give you an edge over your competition. The Track Racer design aesthetic brings not only high levels of functionality, but also quickly becomes a showpiece in any room, office or showroom. The design process that underpins each Trak Racer product ensures ergonomics that providee unsurpassed comfort for longest competitive racing events. Trak Racer products are highly compatible with all console and PC based platforms and support a vast array of game peripherals. This ensures that you won’t be locked into a platform and provides high levels of future proofing. At Trak Racer we’re not interested in building the cheapest, lightest and the simplest gaming platforms. We focus on bringing the best value, high-end gaming experience that won’t look like a home-made DIY product. Our products live up to the highest competitive standards our users demand.
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3.6
Average
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Received a great product
Received a great product, was missing one of the tnuts but customer support was able to send a replacement right away. Overall i am very happy with the rig
16 February 2026
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that your rig arrived in great condition and that our team was able to promptly send the replacement T-nut. It’s fantastic to know you’re happy with your purchase, and we appreciate you taking the time to share your experience.
The Trak Racer Team
Tr8 pro
Went with the tr8 pro decent setup. boxes came beat up which probably isn't there fault but a few pieces had dents and scratches. Connected them about it they kind of made it seem like no big deal it's minimal damage. When I pay premium price I expect premium quality. I contacted them about it kind kicked it around and here we are 3 weeks later with no word from the customer support team.
16 February 2026
Reply from Trak Racer
Thank you for taking the time to share your experience.
We understand that even minor damage can be frustrating, especially when investing in a premium product. In this case, the scuffs you mention are very minor and most likely occurred during handling by the courier rather than during production or packaging.
Our support team has been actively following up with you regarding this issue, and our last message was sent earlier this morning. We are committed to resolving this and appreciate your patience as we work to ensure everything is addressed.
The Trak Racer Team
Excellent Team!!
Excellent Team!!! Thank you Trak Racer ❤️U… have a great day Everyone 👍😁✌️
2 February 2026
Reply from Trak Racer
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your experience.
The Trak Racer Team
Don't trust the site for what's in stock. Maybe you'll get your order in a few months.
Update 3/16/26 I can state I have received all parts of my order and consider this transaction to be complete. Providing an extra star just because the haptic arrived faster than expected.
Update 3/13/26 over two months since purchase, still haven't received everything I paid for.
Here's the order number TrackRacer.
Order #TR86769
Posting a response to this review stating you would have liked the ability to research this internally before the review was written is laughable.
I gave your customer service more than a month of patience and internal correspondence to research this matter internally before I took it online for the public to see.
Your company finally shipped the first two boxes, I paid for two months ago, that arrived today. I'll be doing a thorough inventory, but that's easier said than done, you don't provide that in the box, I have to go find it online to reference.
*Update - Inventory received with potentially two parts missing. It's not super easy to tell because I have to go reference an online resource where there are potentially multiple versions of the same rig being referenced. I can't be totally sure the part list is for my specific rig, waiting on customer service to confirm. Heard back and confirmed what I have received is complete, but still waiting on a date for shipping on the remaining item.
Additionally, I was informed my order is being split, but not to worry, you won't charge me shipping for the second item when it is eventually received but no further detail on when that will be was provided.... Gee thanks.
I paid for everything including shipping already TWO months ago.... your company has my money.
I want to know when my FULL order will be fulfilled, please.
Original Review:
Ordered my rig in early to mid-January. Two weeks pass and no word. Finally get a response telling me their website inventory isn't accurate, and my purchase is on back order.
I'm told it should be sent by the end of January, so I decide to wait. Fast forward... it's February 28th I'm told my order is still waiting to be released from customs to make it to their warehouse before being shipped to me.
So at bare minimum a product I have already paid for won't be received until nearly 2 months after original purchase. Nothing from TrakRacer other than offering a refund after I've already been waiting this long.
Went with their site because someone recommended it to me. I'm here to highly recommend against using this site.
5 January 2026
Unprompted review
Reply from Trak Racer
We would have liked the opportunity to review and properly investigate the case you are describing.
After your review was posted, we reached out through Trustpilot and requested additional information (such as an order number or the email used for the purchase) so that we could locate the case in our system and verify the details. Unfortunately, this information was never provided.
Without any identifying details, we are not able to locate the order or the communication history, which makes it impossible for us to confirm the events described or to review how the case was handled.
We take feedback regarding product issues and support very seriously and always aim to review such cases internally. For that to happen, however, we require at least the basic order information to identify the case.
We therefore encourage you to provide the requested details so we can properly investigate what happened and clarify the situation.
The Trak Racer Team
Good product, bad experience
Product itself seems solid. I'm going to dock you a star for the instructions and a star for the assembly process. Are you kidding me? Blatantly incorrect part references, mislabeled bags, sending me two sets of legs but not enough bolts? What are you doing over there?
12 February 2026
Reply from Trak Racer
Thank you for your feedback.
We understand that assembly can sometimes be challenging; however, the products are designed to be assembled using the provided instructions on the product page, which are clear and sufficient for the vast majority of our customers. We have reviewed your order, and there is no record of you reaching out to our support team for assistance during assembly. Our team is always available to guide customers through any questions or issues, and many hundreds of customers complete their rigs without complaints each month.
While we regret that you found the process frustrating, the reported issues do not reflect a general problem with the product or instructions.
The Trak Racer Team
Trak Racer - UK Customer Service Experience
After stock issues, I spent over 1 month working with Rose from Trak Racer support who was absolutely excellent in assisting me with all of my queries. I was able to receive updates constantly with Rose presenting fantastic customer service during busy periods. She responded to all of my enquires making sure to later follow up after I’d received my full order making sure that everything was delivered correctly and I was happy with my order. Although customer service was extremely difficult due to what I can assume is time zone differences (from uk) I was still assured that my order was progressing and given updates that put me at ease. A huge thanks to Rose for her support!
1 January 2026
Unprompted review
Reply from Trak Racer
Thank you for taking the time to share your experience.
We appreciate your patience during the initial stock delays and are very pleased to hear that Rose was able to assist you throughout the process. Ensuring customers receive clear updates and consistent follow-ups especially during busy periods is exactly the level of service we aim to provide.
We’re also glad that Rose was able to keep you informed about your order status and confirm that everything arrived correctly in the end. While time zone differences can sometimes make communication slightly slower, we always strive to ensure our customers remain updated and supported throughout the process.
Thank you again for your kind words and for recognizing Rose’s efforts. We hope you enjoy your setup and wish you many great hours with it.
The Trak Racer Team
Product said it was in stock when…
Product said it was in stock when purchased but when it didn’t ship in timely manner, I was told it wasn’t in stock. Bought about a month ago and have only gotten an update when I emailed. Was told it should be at the warehouse this week and no update yet. Would recommend checking inventory and updating it on the website as orders come in so customers aren’t waiting so long for their product that you said would ship 3-10 businesses after processing.
5 February 2026
Reply from Trak Racer
Thank you for taking the time to share your feedback as we appreciate you bringing this to our attention.
While we do our best to keep stock information accurate, our website is not a live inventory system and stock levels are updated regularly rather than in real time. This means that, in some cases, items may sell out before the system reflects the change. We understand how frustrating this can be, and improving this process is an ongoing priority for us.
We can confirm that your order is now in stock and is scheduled to be processed in the upcoming days. We sincerely apologize for the delay and for the inconvenience this caused.
Thank you for your patience and understanding.
The Trak Racer Team
Avoid like the plague! Worst packaging and service ever! Hands down!
One of the items never arrived, making the unit unusable. When contacting trakracer they first wanted written confirmation from FedEx…why would I have that, I didnt ship it. Then they wanted to wait until the conclusion of the carrier claim before proceeding with a replacement. No can do! So then they place the order for the replacement part….to which the don’t have because the unit is no longer. They then try to offer me a lesser, heavier, narrower version than what i ordered for ‘no charge’ because it ‘cost more’. No can do! Then they asked what I had in mind which I hadn’t considered and later responded that I’d accept the other unit if they could provide a wheel or shifter combo to which they refused. They then wanted me to offer them a discount amount. No can do! Not my mistake to fix. They then come back with $50….i offer a compromise of $125, the midway point between the equipment I asked for and their offer. 4 days later….nothing. Mind you all this took 3 weeks as no one can seem to make a decision so often days went by between responses. Terrible service and terrible packaging for what should be the best on the market.
UPDATE: Sounds like improvements are needed in their internal process based on their response. Whilst I did finally receive my money back, everything detailed in my review was factual and thus I will allow it to stand as is, so that other customers can receive a fair, accurate, and detailed account of the experience they may can expect.
26 January 2026
Reply from Trak Racer
Thank you for taking the time to share such detailed feedback. We genuinely appreciate you outlining your experience, and we understand how frustrating and time-consuming this situation has been for you.
Our support team followed the internal procedures in place to ensure that missing shipment cases are handled correctly and fairly, based on past experiences and carrier requirements. While this process is intended to protect both parties, we acknowledge that it led to delays and added frustration in your case, and we are sorry for that.
According to our latest records, the related items have now been returned and are currently being processed for a refund. This will be finalized within this week, and the amount will be returned to your original payment method.
We appreciate your patience throughout this process and hope that, once completed, this resolution can also be reflected in your review for the benefit of future customers.
Thank you again for your time and for bringing this to our attention.
The Trak Racer Team
Excellent
Product description is very detailed, communication in every aspect of the ordering process is top notch and shipping is always fast. I have purchased many times through the website and, I have never had a bad experience ordering with Trak Racer.
12 February 2026
Reply from Trak Racer
Thank you for sharing your experience!
We’re thrilled to hear that our product descriptions, communication, and shipping have consistently met your expectations. It’s always great to know that repeat customers like you continue to have smooth and reliable experiences with us.
We appreciate your loyalty and look forward to supporting your sim racing setup for many more orders to come.
The Trak Racer Team
Great products and fast shipping.
29 January 2026
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that you’re happy with the products and that the shipping met your expectations.
The Trak Racer Team
I purchased a Trak Racer Bass Shaker…
I purchased a Trak Racer Bass Shaker system and after testing, I had some questions and an issue. It took a while for the customer support team to respond, but once my case was picked up by Gab A everything was resolved quickly and in a timely manner. I was very impressed with the ongoing feedback and updates I was getting from Gab A on my issues and I was satisfied with the outcome. I would recommend the Bass Shaker as a product to add to the overall immersion experience on any sim racing rig as it comes as a complete and comprehensive kit and a choice of different mounts.
25 February 2026
Unprompted review
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that Gab A was able to assist you promptly and provide clear updates throughout your case. It’s great to know you’re satisfied with the outcome and that the Bass Shaker system has enhanced your sim racing experience.
The Trak Racer Team
How about respond to your customers
How about respond to your customers! I accidentally put the wrong shipping address. I immediately sent 3 separate requests to cancel the order or change the shipping address with ZERO response from you. Now my order was shipped elsewhere and I am out $130! You don’t even have a phone number to call.
10 February 2026
Reply from Trak Racer
Thank you for your message.
Our records show that your enquiry was submitted on Tuesday, 10 February 2026 at 12:07 AM ( system time). Our agent Bryan responded promptly and informed you on Wednesday, 11 February 2026 at 4:22 PM ( system time) that the items had already been dispatched from the warehouse.
Please note that the incorrect shipping address was provided at the time of order. Once the order has been processed and shipped, we are unable to change the delivery address. While we understand that mistakes happen, this situation was a result of the address provided and not a failure of our service.
For transparency, we no longer offer phone support in 2026, and all communications must go through our official enquiry channels.
The Trak Racer Team
Great quality product, but
Great quality product, but please just send paper instructions with each item. You use cardboard and polystyrene like it’s free, so paper instructions with each item wouldn’t hurt. The online instructions are shit.
26 January 2026
Unprompted review
Reply from Trak Racer
Thank you for your feedback.
We understand that some customers prefer printed instructions, and we appreciate you sharing your perspective. At the same time, many of our customers prefer using online manuals, as they allow us to provide the most up-to-date versions and reduce unnecessary paper usage.
For this reason, we currently focus on digital instructions to ensure accuracy and consistency for all users. However, your suggestion has been noted and will be shared internally for future consideration.
The Trak Racer Team
I ordered two items on the same day
I ordered two items on the same day. I got one of them in a reasonable amount of time. The other I’m still waiting for. Can’t seem to track it on shop.
10 February 2026
Reply from Trak Racer
Thank you for your feedback.
Our records show that you did not contact us regarding potential delays for the second item. According to our system, this item was marked as a pre-order at the time of your purchase, and it is currently scheduled for dispatch.
We recommend checking the tracking information once the shipment is processed, and for any future questions, please reach out directly to our support team so we can provide updates promptly.
The Trak Racer Team
the product was great my frame was…
the product was great my frame was chipt in 4 places but other than that it was a smooth experience instructions was easy
9 February 2026
Reply from Trak Racer
Thank you for your feedback.
We’re glad to hear that overall your experience was smooth and that the instructions were easy to follow. We do regret the issue with the frame being chipped in multiple places while this is not the standard, we’re happy to assist with any replacement parts or solutions if needed.
The Trak Racer Team
The seat came in the box with black…
The seat came in the box with black marks all over it. Everythign else was fine
9 February 2026
Reply from Trak Racer
Thank you for your feedback.
After reviewing our records, we see that no enquiry regarding the seat with black marks was submitted to our support team. Had you contacted us, we would have been able to offer a solution, such as a partial refund, store credit, or other appropriate compensation.
We encourage every customer to reach out directly to our support team so we can resolve any outstanding issues if it is a realistic issue.
The Trak Racer Team
First Sim racing rig
This is my first Sim racing setup and I’m very happy with the construction. While the directions for assembly were a bit difficult at times, with a little patience I was able to get everything put together and adjusted.
9 February 2026
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that your first sim racing setup met your expectations and that the construction quality was satisfactory. We understand that assembly can sometimes be challenging, and we appreciate your patience in getting everything set up correctly.
The Trak Racer Team
Major delays
Decent products. Terrible customer service. Delayed shipping. No response on multiple email requests, so I had to reply directly to an employee on an old thread for a different product to get a reply. Been waiting for over a month for shipping on a cockpit and still weeks out from an estimated ship date.
25 January 2026
Reply from Trak Racer
We understand that delays can be frustrating, and we regret any inconvenience caused.
However, we must clarify that the statement claiming “no response” is factually incorrect. After reviewing our records, we can confirm that multiple enquiries from you were answered by our support team, with several back-and-forth email exchanges documented.
Your case has been actively handled, and communication has taken place throughout the process. We therefore cannot agree with the claim that your emails were ignored.
If there are any outstanding questions or unresolved issues, we encourage you to reply directly to the latest support email so our team can continue assisting you.
The Trak Racer Team
Quick Shipping…
I ordered my haptics for my pedals from Trakracer. At first they showed out of stock so I waited until they showed in stock. I placed my order and had the haptics within 3 days. Everything was well packed and the order complete. This has been my typical experience with TR as this is the 6th time I have ordered stuff from them.
26 January 2026
Reply from Trak Racer
Thank you for your feedback!
We’re glad to hear that your order arrived quickly, complete, and well-packed. It’s great to know that your experiences with us continue to meet your expectations, and we appreciate your loyalty as a repeat customer.
The Trak Racer Team
Great quality
9 February 2026
Reply from Trak Racer
Thank you for your feedback!
We’re pleased to hear that you’re happy with the quality of our products.
The Trak Racer Team
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