Train Trax Reviews 

977
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and responsiveness of the staff. Many appreciate the fast and efficient order processing, with items often dispatched quickly. Reviewers frequently commend the prompt delivery, well-packaged products, and competitive pricing. However, some customers also noted occasional issues with delivery, such as delays in arrival or problems attributed to the chosen carrier. Despite the company's prompt dispatch, a few people mentioned that the final delivery by the shipping service could sometimes be slower than anticipated.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, perfect, and... See more

Product

People report positive experiences with product, consistently praising the high quality and competitive... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Price

Customers had positive experiences with price, consistently finding products at competitive, good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

977 reviews

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Asks customers to review

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4.9

All reviews

(977)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. The range of stock is incredible. My go to for Kato!

27 May 2025
Train Trax logo

Reply from Train Trax

Thanks so much for the review, we try and keep as much as we can in stock!

Rated 5 out of 5 stars

Excellent rapid service

Excellent rapid service. Great prices. Certainly worth a look.
I'll be shopping here again.

15 May 2025
Train Trax logo

Reply from Train Trax

Thank you for the lovely review, we look forward to seeing you again!

Rated 5 out of 5 stars

Great emails

Great emails. Good customer service. Totally recommended.

14 May 2025
Train Trax logo

Reply from Train Trax

Thank you very much for taking the time to give us a review, we appreciate it!

Rated 5 out of 5 stars

I had a locomotive repaired by Train…

I had a locomotive repaired by Train Trax (bought from another supplier). The repair was carried out very quickly. The item was returned within a week of postage. The cost was very fair considering the intricate work carried out. Overall excellent service.

14 May 2025
Rated 5 out of 5 stars

First time customer

First time customer - spoke and emailed with Ian and Kieren who were both helpful and kind. Place my order and it arrived without too much fuss a few days later.

8 May 2025
Rated 5 out of 5 stars

Kato track

Easy to search through the stock and see how many items are available. Found my items at a good price and they arrived in just a couple of days.

9 May 2025

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