Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more
Company replied
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
980 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New online customer
Although I am not a new customer, this was the first time that I had ordered on line. Placed the order on Wedensday morning and the items were delivered on Saturday afternoon.
6 August 2025
Reply from Train Trax
Thank you for taking the time to leave us a review.
You will struggle to find anyone better
Fantastic products, great prices, fast dispatch times, reliable postage and the best customer you can experience. Highly recommended
Daves_Trains_Official TikTok
11 August 2025
Unprompted review
Reply from Train Trax
Thanks for the kind review, we always try our best, glad it's working!
Quick delivery of a interesting book.
5 August 2025
Reply from Train Trax
Thank you for taking the time to leave a review, hope the book gets you fired up for your next project!
Swiftly dispatched with email updates
Swiftly dispatched with email updates. Easy company to buy from online.
5 August 2025
Reply from Train Trax
We like to keep things simple and easy, we don't like complicated stuff ourselves! Thank you for the kind review!
Excellent Kato specialist
Fragile items well packaged. Friendly customer interface with fast and efficient order processing, even though Train Trax had just moved their HQ
4 August 2025
Reply from Train Trax
It was definitely an "all hands on deck" period! Thank you for the lovely review!
Fast efficient trader
4 August 2025
Reply from Train Trax
Thank you for taking the time to leave a lovely review.
Reply from Train Trax
Thanks for the great review! These are the things we always try and get right.
Very quick and easy transaction ordered…
Very quick and easy transaction ordered Monday here Wednesday brilliant and painless
4 August 2025
Reply from Train Trax
We love it when a plan comes together! Thank you for the lovely review!
It's a good model and it runs well
It's a good model and it runs well. However I don't think for a postal cost £4.96 a Jiffy bag for protection represents good value for money. Use a box next time.
1 August 2025
Reply from Train Trax
Hi Michael, whilst we have never had issues with breakages using Jiffy bags and extra bubble-wrap, should you wish us to dispatch in a box we are always happy to accommodate.
Very prompt delivery.
1 August 2025
Reply from Train Trax
Thank you for the kind review, we like to get things out as quick as we can so you can play trains as soon as possible!
Reply from Train Trax
Thank you for leaving the nice review, we do try our best!
Always helpful and goods arrive on time…
Always helpful and goods arrive on time and well packaged
31 July 2025
Reply from Train Trax
Thank you for taking the time to leave a lovely review!
Easy to order and quick delivery
30 July 2025
Good service at competitive prices
Good service at competitive prices, and fast delivery. Will use again soon!
29 July 2025
Fast delivery great service like usual.
29 July 2025
Great customer service with helpful staff
Great customer service with helpful staff you can speak to on the telephone.
Speedy posting/delivery and items well packaged.
Great experience and will definitely be back when needed.
Thank you very much! :)
28 July 2025
Excellent delivery.
28 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.