This was our first experience with Trailfinders. We had a face to face meeting with one of their representatives, Kate. From start to finish ,which was a long time, she listened to our requests and q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were seen by Matt at the Birmingham branch, who helped us plan and book our honeymoon - Matt gave friendly, knowledgeable and helpful suggestions throughout, considering our budget (and actually ge... See more
Company replied
We recently booked a Norwegian Cruise with Calum at the Exeter Office. We found him to be friendly and polite. We were impressed with his knowledge, and very much appreciated his patience and eff... See more
Company replied
We contacted Trailfinders about a possible trip to Central America. We spoke to Joe who was knowledgeable and friendly. He listened to our requirements and researched a number of travel options for u... See more
Company details
- Travel Agency
- Cruise Agency
- Cultural Tours Provider
- Flights Search Site
- Hotel
- Tour Operator
- Travel Insurance Company
Written by the company
-
The Travel Experts
Written by the company
- Local to You
- With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
- Independent Trusted Travel Advice
- We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
- Unrivalled Care & Protection
- ATOL licenced, IATA accredited, ATOL approved Trust Account.
- Peace of Mind Policy
- TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
- We Give Back to the Community
- We've donated over £92.5 million to charity to date.
- No Surcharges or Hidden Extras with Time to Decide
- With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
- First-hand, Expert Advice
- Our team are on hand 365/24/7.
Contact info
42 Earls Court Road, W8 6FT, London, United Kingdom
- 0207 368 1489
- www.trailfinders.com
5.0
Excellent
68K reviews
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Reply from Trailfinders
Dear Michael
Thank you for your kind comments and we look forward to assisting you further.
Kind regards
Trailfinders
Reply from Trailfinders
Dear Brian
Thank you for your kind comments and we look forward to assisting you further.
Kind regards
Trailfinders
Great service
Earl did his best to find us a good deal. He was easy to deal with
Hopefully all will go smoothly from here
14 July 2026
Reply from Trailfinders
Dear Nicola
Thank you for your kind comments and we look forward to assisting you further.
Kind regards
Trailfinders
Trailfinders are a pleasure to deal…
Trailfinders are a pleasure to deal with. Everything is clearly explained and Harry was very helpful with his suggestions. I wouldn’t hesitate to recommend Trailfinders to anyone planning a holiday! Thank you!
14 July 2026
Reply from Trailfinders
Dear Debsteds
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders
Kelly H is great!
Kelly was so helpful and patient with us, finding us the most perfect holiday!
14 July 2026
Reply from Trailfinders
Dear Kate
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Kind regards
Trailfinders
Reply from Trailfinders
Dear Rustom
Thank you for your kind review.
Best regards
Trailfinders
We’ll received and helped with booking…
We’ll received and helped with booking and information by assistant
14 July 2026
Reply from Trailfinders
Dear Gerald
Thank you for your review.
Best regards
Trailfinders
Booking our journey with Trailfinders
Booking our journey with Trailfinders
The comments, help and service we received excellent. All the arrangements seem fine and we're looking forward to enjoying the planned journey.
14 July 2026
Reply from Trailfinders
Dear Mr Onslow
Thank you for your review. We'll be sure to pass on your compliments.
Kind regards
Trailfinders
NORWEGIAN CRUISE BOOKING WITH CALUM
We recently booked a Norwegian Cruise with Calum at the Exeter Office.
We found him to be friendly and polite.
We were impressed with his knowledge, and very much appreciated his patience and efficiency when we needed to alter the dates slightly.
We have been coming to Trailfinders for several years, and cannot praise Steve Hornbuckle highly enough for arranging our previous holidays, and now feel the same confidence with Calum and his cruise knowledge.
Many thanks.
Andrew and Kim
12 July 2026
Reply from Trailfinders
Dear A S
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders
Great service from the Chester branch
Tom in Chester was excellent. I feel that I have absolute confidence in his knowledge and expertise to give us a bespoke tour at a really competitive price and including all the must see sights on our list. Other colleagues were also really helpful and gave us good insights into what will be involved in our trip.
14 July 2026
Reply from Trailfinders
Dear Calisto
Thank you for your kind comments.
Best regards
Trailfinders
Amy understood very quickly what kind…
Amy understood very quickly what kind of package I was looking for and found a holiday which fitted my requirements. She was also willing and able to answer the various queries I made as we went through the details
14 July 2026
Reply from Trailfinders
Dear Caroline,
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your first enquiry with Trailfinders. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders
Simon had all of the information
Simon had all of the information at his fingertips and found the optimum dates to obtain the best airfare
14 July 2026
Reply from Trailfinders
Dear Neil,
Thank you for your kind review. We’ll make sure to pass on your compliments.
Best wishes
Trailfinders
I first port of call when booking a holiday or flightshave used Trailfinders for quite some…
I have used Trailfinders for quite some time now and have always found them to be very helpful and competitively priced.
14 July 2026
Reply from Trailfinders
Dear Matthew,
Thank you very much for taking the time to let us know that your travel consultant has provided a superb level of service. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders
We were seen by Matt at the Birmingham…
We were seen by Matt at the Birmingham branch, who helped us plan and book our honeymoon - Matt gave friendly, knowledgeable and helpful suggestions throughout, considering our budget (and actually getting us under budget!) while supporting us with our first trip outside of Europe - thank you Matt, you couldn’t have been more helpful! P&G (Derby)
13 July 2026
Reply from Trailfinders
Dear Greg,
Thank you very much for your kind review, and we’re delighted to hear your experience of booking your honeymoon was all it should be. It's important, when it's a once in a lifetime holiday, to ensure everything is as you want it to be, and it's encouraging to hear that your travel consultant took on board all your concerns and questions and has come up with the perfect trip for you both. We will be sure to pass on your compliments to both your consultant and their manager.
Kind regards.
Trailfinders
Reply from Trailfinders
Dear Niall,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders
Wanted flights
Wanted flights. To Philippines..2 staff in Edinburgh branch..got fed up and left...prices abnormal
4 June 2026
Unprompted review
Reply from Trailfinders
Dear Paddy
Thank you for contacting us, although we're sorry you have been disappointed.
So we can understand your concerns better, we have reached out to you for more details and we hope once received that we can resolve any issues amicably for you.
We look forward to being of assistance.
Best wishes
Trailfinders
Super Sappia
we have been using Trailfinders/John Sappia, and have never been let down in decades!!!
13 July 2026
Reply from Trailfinders
Dear Noel
Thank you for taking the time to let us know just how impressed you've been with our service over the years.
That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging.
We'll be sure to pass on your compliments.
All the best
Trailfinders
Reply from Trailfinders
Dear Mrs Jane Bradley
Thank you for your kind review.
All the best
Trailfinders
Reply from Trailfinders
Dear David
Thank you for your kind review.
All the best
Trailfinders
Brilliant from start to finish
This is the first time we have used Trailfinders. Jenni @ the Exeter office was outstanding. Her attention to detail, patience, and degree of extreme helpfulness all just brilliant. He made the whole experience 1st class. She was not pushy, gave us time to speak to our group and agree changes, but always rang back when agreed.
12 July 2026
Reply from Trailfinders
Dear Liz
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders
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