Trailfinders Reviews 

67,592
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 10,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the booking process smooth and enjoyable. Many highlight the personalized attention and expert advice received, which helped in crafting amazing and seamless holiday experiences. Reviewers frequently commend the efficient service and the ease with which their travel plans, including complex multi-city itineraries, were organized. Conversely, a small portion of people felt dissatisfied with the lack of constructive help and support for online check-ins or boarding information, indicating a gap in certain aspects of customer service.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness, knowledge,... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the staff for being... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness,... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting the helpfulness and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot recommend Trailfinders enough ! We booked through Tracy Dean at the Milton Keynes office and with a vague brief she put together the most amazing holiday . Every private pick up made k... See more

Company replied

Rated 5 out of 5 stars

Our trip to Canada was all we could have hoped for thanks to the expertise, organisation and guidance of Trailfinders. The attention to detail and planning completed beforehand meant that everything f... See more

Company replied

Rated 5 out of 5 stars

We have just returned from a fantastic holiday taking in Capri, Sorrento, Amalfi and Naples. Travelling as a family group of six. From start to finish has been excellent with all hotels and private t... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used Trailfinders and we were not disappointed. Tally was excellent in helping us plan our trip to Singapore, New Zealand and Kuala Lumpur. She had first hand knowledge... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

68K reviews

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5.0

All reviews

(67,592)

10,184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most helpful

The most helpful , informative , friendly , efficient service . Inspired ideas and a great knowledge - Esther was just fabulous and made the whole booking experience a real pleasure . We are so excited - thank you !

17 July 2026
Rated 5 out of 5 stars

Antony was extremely helpful in dealing…

Antony was extremely helpful in dealing with our holiday request/enquiry particularly when dealing with two couples living miles apart but going to the same resort.
It was also a pleasant surprise to discover that despite going via Trailfinders they were cheaper than going direct 😊

17 July 2026
Rated 5 out of 5 stars

Exceptional.

I would like to commend James for his exceptional support and professionalism throughout my recent travel arrangements. From the outset, he was attentive, proactive, and impressively detail - oriented, ensuring every part of my itinerary was accurate and stress free. He communicated clearly, offered thoughtful recommendations, and handled each request with patience and genuine care.His commitment to excellent service truly stands out, and l would recommend trailfinders to anyone seeking reliable, top-tier travel assistance.

17 July 2026
Rated 5 out of 5 stars

Helpful staff today

Helpful staff today - more frustrating yesterday when couldn’t pay on Trailfinders app so by today cruise price had increased significantly.
Richard and Adrian communicated well and resolved the problems and booked cruise, flights, transfers etc as we wanted. Thank you

17 July 2026
Rated 5 out of 5 stars

Excellent customer service like mine

I visited your office on 10.07.2026 to purchase a ticket to us and miss Meg LICARI kindly provided that ticket for me and I have to admit that she was extremely polite kind friendly humble pleasant and off course extremely professional , and I appreciated and I am so grateful to her professionalism and I was so delighted and I would like to say thank you ever so much . God bless you all .

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Sophie was very professional

Sophie was very professional, polite, and extremely helpful throughout the booking process. She answered all of our questions about the trip clearly and made everything easy to understand. Her excellent customer service made the experience enjoyable, and I would certainly book with her again. Highly recommended!

17 July 2026
Rated 5 out of 5 stars

Very helpful

Chris was very helpful, listened to our thoughts and booked out trip with the promise that he would look out for the release of flights and contact us again at that time.

17 July 2026
Rated 5 out of 5 stars

I've loved working with Sammi!

I've worked with Sammy Ruane to book not just one but two African safaris and the service she's provided has been truly exceptional. She's now my go-to person for any future trips I plan with Trailfinders. Highly recommended!

17 July 2026
Rated 5 out of 5 stars

Amazing Service Liam 5⭐️

From start to finish Liam from the Cardiff branch was fantastic and patient in helping us book our anniversary trip across the USA in 2027. He was very prompt with communication and always listened effectively, giving advice and reassurance when needed . Overall great service!

17 July 2026

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