Trailfinders Reviews 

67,623
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 10,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and patient, making interactions pleasant and productive. Many reviewers highlight the exceptional service in planning and booking their holidays, often describing it as seamless and stress-free. The booking process is frequently described as easy, efficient, and personalized, with advisors offering valuable suggestions and options. People express high satisfaction and a strong likelihood of returning for future travel needs, often recommending the company to others. They appreciate the personalized approach and the peace of mind provided by the comprehensive support and follow-up care.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as helpful, informative, friendly,... See more

Holidays

Customers had positive experiences with holidays, often praising the staff's expertise and helpfulness in... See more

Booking process

Users describe positive interactions with the booking process, often highlighting the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first experience with Trailfinders. We had a face to face meeting with one of their representatives, Kate. From start to finish ,which was a long time, she listened to our requests and q... See more

Company replied

Rated 5 out of 5 stars

We were seen by Matt at the Birmingham branch, who helped us plan and book our honeymoon - Matt gave friendly, knowledgeable and helpful suggestions throughout, considering our budget (and actually ge... See more

Company replied

Rated 5 out of 5 stars

We recently booked a Norwegian Cruise with Calum at the Exeter Office. We found him to be friendly and polite. We were impressed with his knowledge, and very much appreciated his patience and eff... See more

Company replied

Rated 5 out of 5 stars

We contacted Trailfinders about a possible trip to Central America. We spoke to Joe who was knowledgeable and friendly. He listened to our requirements and researched a number of travel options for u... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

68K reviews

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5.0

All reviews

(67,623)

10,216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service like mine

I visited your office on 10.07.2026 to purchase a ticket to us and miss Meg LICARI kindly provided that ticket for me and I have to admit that she was extremely polite kind friendly humble pleasant and off course extremely professional , and I appreciated and I am so grateful to her professionalism and I was so delighted and I would like to say thank you ever so much . God bless you all .

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Sophie was very professional

Sophie was very professional, polite, and extremely helpful throughout the booking process. She answered all of our questions about the trip clearly and made everything easy to understand. Her excellent customer service made the experience enjoyable, and I would certainly book with her again. Highly recommended!

17 July 2026
Rated 5 out of 5 stars

Very helpful

Chris was very helpful, listened to our thoughts and booked out trip with the promise that he would look out for the release of flights and contact us again at that time.

17 July 2026
Rated 5 out of 5 stars

I've loved working with Sammi!

I've worked with Sammy Ruane to book not just one but two African safaris and the service she's provided has been truly exceptional. She's now my go-to person for any future trips I plan with Trailfinders. Highly recommended!

17 July 2026
Rated 5 out of 5 stars

Amazing Service Liam 5⭐️

From start to finish Liam from the Cardiff branch was fantastic and patient in helping us book our anniversary trip across the USA in 2027. He was very prompt with communication and always listened effectively, giving advice and reassurance when needed . Overall great service!

17 July 2026
Rated 5 out of 5 stars

Impressed with the help provided

We have been impressed by both Graeme and Sophie in how they have helped us organise our trip. We needed a bespoke package as we are visiting family and found it easy to sort through Trailfinders Norwich. Many thanks both of you

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Michael,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

TF got it right again!

Rachel was brilliant at making sure we got the connecting flights we needed for a business trip to Bangkok and Nepal. She didn’t give up until we got the best tickets and connections.
We’ve been using TF for 30 years and this is why. Thank you.

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear M Agnew,
Thank you very much for taking the time to let us know that your travel consultant has provided a superb level of service. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Wonderful holiday in Western Canada

Emelia at Trailfinders Liverpool was wonderful at helping us to build the perfect itinerary for a special holiday in western Canada. Her knowledge of the area and hotels was excellent and we were so pleased with all our choices. Everything went smoothly with our flights and car hire too. We would highly recommend Trailfinders and will definitely be using their services again.

28 June 2026
Trailfinders logo

Reply from Trailfinders

Dear K Cowley,
Thank you very much for taking the time to let us know just how much you enjoyed your holiday. We’re delighted to hear your trip was a great success and based on your experience you would have no hesitation in recommending Trailfinders.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Exceptional service

Exceptional service

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Jody,
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

Fantastic as usual.

Fantastic as usual.
Bertie was incredibly helpful and efficient. He is a credit to Trailfinders!

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Caroline,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Enjoyable and positive experience from…

My family and I booked our 2026 holiday to Japan through Trailfinders in Dublin.
On our first visit to the Trailfinders office in Dawson Street, we spoke to Barry Little. Barry took the time to understand our travel preferences and created an itinerary that matched perfectly.
Barry and the team were always professional, friendly and helpful.
Everything was well organised from flights and accommodation to local tours and transportation, making our holiday stress free.
Trailfinders prompt communication and attention to detail gave us confidence throughout the entire process. What truly set Trailfinders apart was their commitment to customer service. They were responsive, knowledgeable and always available to address any questions or concerns.

I would highly recommend Trailfinders to anyone looking for a reliable and high-quality service with outstanding customer care.

Their expertise and dedication exceeded my expectations, and I look forward to booking with them again in the future.

15 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Samantha,
Thank you for your kind review.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Jessica was very professional

Jessica was very professional, helpful and gave great advice

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Georgina,
Thank you for your kind review. We’ll make sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Excellent knowledge from the booking…

Excellent knowledge from the booking team. Very personable and efficient. Will definitely use Trailfinders again.

17 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Martin,
Thank you very much for taking the time to let us know just how helpful your travel consultants have been during the booking process with Trailfinders. We’re delighted to hear that based on your experience you would have no hesitation in using Trailfinders for your travels again. We will of course pass on your kind compliments to both your consultants and their managers.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Excellent service

Phone calls answered immediately. Agent (Felicity) gave very clear, informative advice and suggestions. Before booking, I compared our (virtually the same) itinerary with another company: Trailfinders’ quote was over £3K cheaper.

16 July 2026
Trailfinders logo

Reply from Trailfinders

Dear Jan
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We’re delighted they were able to draw upon their training and experience to make suggestions and help create your itinerary.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

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