Professional assistance! Always very helpful to resolve issues coming along the way. There is quite some waiting time between the questions and answers...but I guess it has to do with the complex buro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is usually very good with Trademark Engine. Madel was very helpful. She as able to answer all of my questions and concerns. Be specific with your requests at Trademark Engine. They ar... See more
Company replied
Exceptional Support from Ben – Handled my LLC Name Change perfectly! I am currently in the process of a major rebrand for my company and product, and Ben at Trademark Engine was incredibly helpf... See more
Company replied
Without question Miss Heather. I came in a heathen, upset and loud with little info about my mess up. Heather was patient, soft, understanding, not to mention she handled my request professionally and... See more
Company replied
Company details
Written by the company
At Trademark Engine we strive to streamline the trademark search, filing and management process. We can help you file for USPTO trademark for as little as $99 and offer a variety of search and monitoring packages. Come test drive your Trademark Engine ...
Contact info
4.4
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Casey went above and beyond to help me.
Casey went above and beyond to help me.
Answered all my questions.
She was patient, kind, friendly and above all very professional.
Thank you
23 March 2026
Unprompted review
Reply from Trademark Engine
We’re glad Casey provided such a supportive and professional experience while helping answer your questions. We truly appreciate you taking the time to share this.
3 months to process simple trademark submission ! Run from them !
They charged us $510 in fees, including a registration fee, and then did absolutely nothing for three months. No review, no submission, no communication. We had to follow up repeatedly just to get any response.
After more than 100 days, they finally submitted the application. By that time, someone else had already filed for the same name. This not only blocked us, it dragged us into a legal dispute and cost us four years of work on our brand.
When we asked for a refund of their service fee, they refused. The only money returned was the USPTO fee they never even submitted.
Taking three months just to file an application is unacceptable by any standard. This is not just poor service, it’s negligence. Avoid at all costs.
We are now considering legal action due to their negligence and the damage it caused to our business.
30 May 2025
Unprompted review
Reply from Trademark Engine
Thank you for bringing this to our attention. We take claims like this very seriously.
We’ve reached out to you via Trustpilot to request additional information so we can properly investigate your concerns and review the details of your case. At this time, we have not received the necessary information to verify the specifics of your claim.
Please respond to our request at your earliest convenience so we can look into this thoroughly and work toward a resolution.
Reply from Trademark Engine
Thank you for the feedback! We’re glad you received prompt and helpful support.
Good customer services
23 March 2026
Unprompted review
Reply from Trademark Engine
Thanks for your feedback! We’re glad you had a positive experience with our customer service.
Walked me through the process
Walked me through the process. My first time doing a trademark. I had no clue what i was doing until I called for help. Thank you again customer service
23 March 2026
Reply from Trademark Engine
We’re glad we could guide you through the process, especially for your first trademark—thanks for trusting us to help along the way!
Fast. Solution Oriented. Efficient. Great Experience.
Kenobi was excellent. Understood my issue and had a solution and processed the refund all in about 7 minutes. Incredible service. Thank you!
23 March 2026
Unprompted review
Reply from Trademark Engine
Thank you for sharing this! We're glad your issue was handled quickly and smoothly—really appreciate your feedback!
audrey is so patient and helpful
audrey is so patient and helpful. you cant pay her enough.
23 March 2026
Unprompted review
Reply from Trademark Engine
Thank you for the kind words! We’re so glad you had such a helpful and patient experience—your feedback means a lot.
I received some unexpected charges
I received some unexpected charges, got refunds, and was given an excellent explanation for why an order was on hold. Everything is on track to get my trademarks for a new company name and logo!
23 March 2026
Unprompted review
Reply from Trademark Engine
We’re glad everything was clearly explained and resolved for you. Wishing you the best as you move forward with your new company name and logo!
I can't thank Rosa at Trademark Engine…
I can't thank Rosa at Trademark Engine enough. She helped me navigate a complicated trademark application with patience and clarity. Her guidance was thorough and reassuring every step of the way
5 February 2026
Unprompted review
Reply from Trademark Engine
We're so glad Rosa could provide clear, steady guidance throughout your trademark journey. Navigating the process can be complex, and it means a lot to know you felt supported every step of the way.
This entire company is a scam. DO NOT USE
I had a very disappointing experience with Trademark Engine / Swyft Legal.
During the checkout process, the pricing was not clearly presented as including a mandatory additional “attorney review” fee of $100 per class. After placing the order, I was informed that I would need to pay this additional fee per class in order for my trademark application to be submitted.
At no point did I explicitly opt into or agree to this legal service. The way the pricing is structured feels misleading, as it gives the impression of a lower cost upfront, only to require additional mandatory fees afterward.
When I raised this concern, the support team repeatedly stated that this was included in the Terms and Conditions, but did not address the lack of clear and transparent disclosure during the purchase flow.
Consumers should be aware that:
The advertised pricing does not reflect the true total cost
Additional fees may be required after checkout
There is no option to proceed without paying for the added legal service
I would strongly recommend that the company improve its pricing transparency and clearly disclose all mandatory fees upfront before customers complete their purchase.
Until then, I would advise others to proceed with caution or consider filing directly with the USPTO to avoid unexpected charges.
20 March 2026
Unprompted review
Reply from Trademark Engine
Thank you for taking the time to share your experience. We appreciate the detailed feedback.
We understand that it can feel frustrating when pricing expectations don’t fully align with the final requirements. Our checkout process is designed to present itemized charges and disclose any applicable fees, so customers can be fully aware of the amount that will be required before completing a purchase. We appreciate your feedback and will continue refining how this information is presented.
When filing an application with us, we charge $450 per class. This includes the USPTO mandatory filing fee of $350 per class and our partner, Swyft Legal's fee of $100 per class. This fee is meant to cover the attorney's work related to reviewing your application for potential conflicts, accuracy, and completeness prior to submission. This step is included in the Limited Scope Agreement you agreed to and incorporated into the checkout flow, where it is disclosed as part of the overall purchase process.
We also want to ensure customers feel supported and are not just given policy language when bringing up their concerns. So your feedback regarding your interaction with our support team is especially valuable and will be shared internally so we can find the best way to coach our care team.
Per your request, we have provided a refund and cancellation. Please expect these funds back to your original form of payment within 5-10 business days.
Thank you again for bringing this to our attention; it helps us improve both our service and the overall customer experience.
Ben was extremely helpful and solved my…
Ben was extremely helpful and solved my problem quickly.
20 March 2026
Unprompted review
Reply from Trademark Engine
We appreciate you sharing your experience! It's great to hear your issue was resolved quickly and that Ben was able to help when you needed it most.
Reply from Trademark Engine
Thank you for your feedback! We're glad you had a positive experience and appreciate you taking the time to share.
Smart and constructive feedback
Smart, understood clearly what she was talking about. Nice and constructive feedback.
18 March 2026
Unprompted review
Reply from Trademark Engine
Thank you for your thoughtful review! We're glad to hear the guidance was clear and helpful, and that you had a positive experience. We appreciate your feedback!
My experience with Trademark Engine was…
My experience with Trademark Engine was not good. The process was much slower than expected, and it was never clear what the real benefit was of paying for options like “Express” or “Priority.”
In my opinion, both communication and transparency need significant improvement, especially for those who need to move quickly with processes like Amazon Brand Registry.
I would not recommend this service if you are looking for speed and clarity.
18 March 2026
Unprompted review
Reply from Trademark Engine
We’re sorry to hear about your experience and appreciate your feedback. To clarify, expedited options refer to the initial review (first touch) of your order, not the overall filing timeline with the USPTO.
That said, we understand the importance of speed and clear communication, especially for time-sensitive needs. Your order has been brought to the attorney’s attention for review.
The refund process was very easy
The refund process was very easy. The Representative was very helpful
18 March 2026
Reply from Trademark Engine
We're glad to hear the refund process was smooth and that you had a helpful experience.
Great Service from a knowledgeable rep…
Great Service from a knowledgeable rep and kind and polite communication. I much appreciated this call and the help given.
17 March 2026
Unprompted review
Reply from Trademark Engine
We're glad you had a helpful and positive experience, and that the support you received was clear and professional. We appreciate you sharing!
Reply from Trademark Engine
We appreciate your feedback—glad to hear you had a professional and knowledgeable experience!
Competent
Competent, quick responses. Understood my issues. provided a solution.
16 March 2026
Unprompted review
Reply from Trademark Engine
Fast, effective support is what we strive for—glad we could get you the help you needed!
It was a great experience!
17 March 2026
Unprompted review
Reply from Trademark Engine
We’re so glad you had a great experience—thanks for sharing!
Excellent Experience With MADEL!
Excellent Experience With MADEL!
This morning, MADEL helped me with my trademark order, ID number 390754MADEL. She was a consummate professional and greatly due to her professional customer service support - I am looking forward with continuing my business partnership with Trademark Engine.
17 March 2026
Unprompted review
Reply from Trademark Engine
We’re glad your experience was smooth and professional, and we truly appreciate your continued trust in working with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.