Trademark Engine Reviews 8,674

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, highlighting how these qualities made complex processes clear and manageable. Many people noted the exceptional customer service, appreciating the personalized and responsive support received, which often turned potentially frustrating situations into positive ones. The efficiency and care with which orders were handled also contributed to a highly satisfactory experience for many consumers. However, some customers also noted dissatisfaction with the service, citing issues such as significant delays in processing applications, errors in documentation or filings, and a perceived lack of follow-through on promised actions. A few people mentioned difficulties in communication, including slow response times and challenges in resolving issues, particularly when additional fees were involved to address service discrepancies.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the exceptional and personalized service,... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the professionalism and care... See more

Response time

Users describe positive interactions with response times, often highlighting quick and efficient service.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Professional assistance! Always very helpful to resolve issues coming along the way. There is quite some waiting time between the questions and answers...but I guess it has to do with the complex buro... See more

Company replied

Rated 5 out of 5 stars

Customer service is usually very good with Trademark Engine. Madel was very helpful. She as able to answer all of my questions and concerns. Be specific with your requests at Trademark Engine. They ar... See more

Company replied

Rated 5 out of 5 stars

Exceptional Support from Ben – Handled my LLC Name Change perfectly! I am currently in the process of a major rebrand for my company and product, and Ben at Trademark Engine was incredibly helpf... See more

Company replied

Rated 5 out of 5 stars

Without question Miss Heather. I came in a heathen, upset and loud with little info about my mess up. Heather was patient, soft, understanding, not to mention she handled my request professionally and... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Trademark Engine we strive to streamline the trademark search, filing and management process. We can help you file for USPTO trademark for as little as $99 and offer a variety of search and monitoring packages. Come test drive your Trademark Engine ...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

10/10 Ben, will recommend!

He helped with what I needed in a very professional manner. I couldn’t find my order number to verify myself, but the trademark name got me in the door and he then gave me my order number. I’m glad that there are such strict safeguards in place. And I never thought that he was disrespectful, instead polite as I tried to figure out how to identify myself. He’s a good Ben, take it from me.
-Ben

27 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We appreciate your thoughtful feedback! Glad to hear you had a professional and secure experience while getting the help you needed.

Rated 5 out of 5 stars

Grethel was so nice and helpful

Grethel was so nice and helpful! 10/10 across the board she is amazing thank you again! :)

27 March 2026
Trademark Engine logo

Reply from Trademark Engine

Thank you for the kind words! We’re so glad you had such a positive experience—10/10 means a lot to us!

Rated 5 out of 5 stars

Great live customer service!

The representative was helpful. She explained clearly the next steps, so I know what to expect. The service they provide is setup to help start ups like me.

26 March 2026
Trademark Engine logo

Reply from Trademark Engine

Thank you for your thoughtful feedback! We’re glad the process was clearly explained and that our services could support you as you get your startup off the ground.

Rated 4 out of 5 stars

The issues I am having with USPTS is…

The issues I am having with USPTS is very concerning. The site does not work well at all and no one answers the phone.
Grachel has promised to help and says it will take a week to do so. We'll see.

26 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We understand how frustrating that experience can be. While we don’t have control over the USPTO website or their response times, we’re glad Grethel was able to step in and assist.

Rated 5 out of 5 stars

Re trademark of a name

Customer Service answered all my questions regarding the process to submit a new trademark.

26 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you for your feedback! We’re glad our team could clearly guide you through the trademark submission process.

Rated 5 out of 5 stars

Trademark engine is the best

I did the process of registering my logo and brand with trademark and everything was very professional this guys are the best I’m super happy with everything and I recommended 100% thanks trademark engine.
Audrey is the best customer service ID 340494 thanks.

25 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you so much for your kind words and recommendation! We’re thrilled to hear you had such a positive experience and that everything was handled professionally from start to finish.

Rated 5 out of 5 stars

Literary work & art work

stay on schedule, being honest, problem solving with client, making things stay functional, being courteous, Thanks

25 March 2026
Trademark Engine logo

Reply from Trademark Engine

We’re glad to hear everything stayed on track and that you had a smooth, honest, and courteous experience. We appreciate you taking the time to share this.

Rated 5 out of 5 stars

Grethel was very pleasant and…

Grethel was very pleasant and informative to deal with. She gave me good insight on what the next steps were

25 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We’re so glad to hear you had a great experience with Grethel! Providing clear guidance and keeping things easy to understand is exactly what we aim for—thanks for sharing your feedback.

Rated 1 out of 5 stars

I would not recommend this to anyone…

386854. I would not recommend this to anyone that doesn't have some knowledge, or at least done it before. No one can answer questions. Without you spending even more money for an attorney consultation. If I was to do it again. I would just get an actual attorney and have the piece of mind to be able to ask questions.
Then when you give the go ahead with a signature. You get a message about the huge amount of spam you are about to receive. Save the aggravation

23 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you for your feedback—we’re sorry to hear about your experience. We understand how important it is to feel confident and supported throughout the trademark process.

We’d like to take a closer look at your case and address your concerns directly, but we were unable to locate your account based on the name provided. We’ve reached out via Trustpilot requesting a bit more information so we can assist you further.

Thank you for providing your order details.

After reviewing your order, we see that you selected our Basic package. While this package does include an attorney review of your application, it does not include a consultation. Our Standard and Deluxe packages both include consultation time, and we also offer the option to add a consultation to the Basic package at checkout for customers who would like more direct guidance.

Regarding the messages about solicitations — once an application is filed with the USPTO, the information becomes part of the public record. Unfortunately, this can result in third-party solicitations that are outside of our control. We do offer a privacy subscription designed to help reduce exposure, though it cannot fully eliminate all outreach.

We appreciate your honest feedback and will continue using it to improve both our communication and customer experience. If there’s anything further we can do to assist you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

was easy steps for me

was easy steps for me. the customer service ae amazing

17 March 2026
Trademark Engine logo

Reply from Trademark Engine

We’re happy to hear the process felt easy and that our customer service stood out—thanks for your kind words!

Rated 1 out of 5 stars

Hidden pricing through the process

This entire process is a big scam, first they offer $50 fee while you go through the flow the price goes up to $500. I submitted by application and they sent me notification after a few days to choose one of two options, either of them was min $300. Trademark search I believe was$150 you can search it for free on different websites. I recommend going directly to secretary of state website and filling yourself it costs $50 total. You just upload your logo, and copy paste description of logo from chatgpt, then you uploaded 3 places where you use your logo. Like website, business card etc. That's it. You just saved $450$

1 February 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We understand your concerns and want to clarify a few things. Our service focuses on federal trademark registration through the USPTO, not state-level filings.

Regarding pricing, the $450 filing fee is displayed on our website and throughout the checkout process.

Each of our trademark packages also includes a free basic search to help identify potential conflicts. While there are free databases available, our optional comprehensive searches go more in-depth and are offered for an additional fee for those who want a more thorough review.

We aim to be transparent about costs and provide guidance throughout the federal trademark process.

Rated 5 out of 5 stars

Max helped me with my order (#392515)…

Max helped me with my order (#392515) and was extremely efficient in handling everything in a timely manner in a situation that I worried was time-sensitive. Thanks again Max!

24 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you for your kind words! We’re glad Max was able to handle everything quickly and put your mind at ease.

Rated 5 out of 5 stars

Chat with Renz Bolledo

I used the chat feature today and was connected to Renz Bolledo who was so thorough, extremely helpful, and very patient with me.

24 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We’re glad Renz provided such thorough, patient, and helpful support through chat. We appreciate your feedback!

Rated 5 out of 5 stars

Ryan was very helpful with confirming…

Ryan was very helpful with confirming that my application was signed and ready for ustpo and confirming that I paid for it already so it’s no additional fee of $350.00 and answering all other questions I had Excellent Customer service she deserves a promotion!

24 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you for your detailed feedback! We’re glad Ryan was able to provide clarity and help guide you through everything with confidence.

Rated 5 out of 5 stars

Amazing service

Amazing service. Their response was quick and very helpful.

24 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

Thank you for the great feedback! We’re glad you received quick and helpful service—exactly what we aim for.

Rated 5 out of 5 stars

Ben is a true professional and his…

Ben is a true professional and his assistance was very much needed.

23 March 2026
Unprompted review
Trademark Engine logo

Reply from Trademark Engine

We appreciate your kind words! It’s great to hear that Ben’s professionalism made such a positive impact when you needed assistance.

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