The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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AVOID AVOID AVOID
Ordered a simple Silent Gliss Universal Bracket for a curtain track and it arrived quickly enough. However that shouldn't be surprising as the postage was just under £10 for a 1" bracket! Anyway, this was the wrong size unfortunately and I emailed to seek advice / swap the item. No response. Tried calling the number. Told in no uncertain terms that he only deals with trade customers and "the lady" would respond to my email. Sent another email 2 weeks later. No response. Tried again on 4th October. Still nothing. Very disappointing service. Also, they don't email you any confirmation or supply paperwork. So you're left stranded if there's a problem. Lovely business model, but not great for repeat business lol. Seems like I'm not the first to have this treatment if you sort by 1 star you'll see. I wouldn't believe the 5 star reviews, not going by this experience. They just don't make any sense.
14 September 2022
Unprompted review
Great track well made
Great track well made. Fixings not as described. But worth the monies
8 October 2022
Customer service were very helpful and…
Customer service were very helpful and prompt to respond to the questions we had before ordering. Ordering was easy to follow and tracks arrived within a couple of days and were very well packaged. Great service.
1 September 2022
Placed two orders with Tracks Direct
Placed two orders with Tracks Direct. Both delivered promptly and well packaged. Good quality and much more sturdy than the tracks they replaced.
3 October 2022
Track arrived on time
Track arrived on time and was very well packaged. instruction were easy to follow and the track was well made. Would recommend this company :)
28 September 2022
Good customer service
Quicker than expected. High quality product and customer service.
21 September 2022
My item came damaged unfortunately
My item came damaged unfortunately, I sent an email explaining this with photo evidence and I had a replacement with in a few days out standing service, have used tracks direct twice now and would recommend defiantly.
2 September 2022
On Track
Easy to order, Good measuring guidelines, speedy delivery and good quality track.
5 September 2022
Top quality
Not yet fixed but very happy with quality of product and the fixings supplied for fixing to the wall. Very well made and strong. Helpful advice provided pre purchase. When one small part was missing from my order it was instantly despatched. Not cheap but it will last a lifetime. Fixing instructions could be improved for first time diy'ers, eg the diagram of a passing bracket shows a normal bracket. Excellent service from Tracks Direct.
23 August 2022
Easy to use measure guide quick…
Easy to use measure guide quick delivery and fitted perfectly.
Highly recommend and will use again.
21 August 2022
It does not work.
18 August 2022
Reply from Tracks Direct
Hi,
We are so sorry that you have had issues with your order!
I have asked one of the team to get in contact with you urgently tomorrow to try and get the issue resolved.
If you need to contact us via e-mail, sales@tracks-direct.com, please use ticket number #1060608667 in the subject title to ensure we can track your issues quickly for you.
Many thanks
Fiona
First class service
14 August 2022
Brillant product and service
8 August 2022
Prompt service reasonable prices
12 May 2022
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