I used TrackIR many years specially in flight simulations. Nowadays I use it in Sim Racing,.... Trackhat is an absolute step up! I absolutely recommend it!
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A reasonably priced product that works very well. I recommend this to all flight/space sims that don't use VR. Using my new track sensor v2 every time I play Elite Dangerous in all different light... See more
No fuss delivery, quick and uneventful :). The product itself is fantastic (trackhat sensor v2), no matter what the lightning conditions are it works out of the box. I almost scratched the IR trackers... See more
No 1 is always functionality, however service is a very close No 2 and this product/solution/company offers both and more. I have used Tobii and TrackIR, the latter also a sound product for slow... See more
Company details
Written by the company
Head and face tracking for PC games and sims. Works with FS2020, Farming Simulator, Truck simulator, Elite Dangerous, War Thunder, Star Citizen, and hundreds more! Check out the Trackhat sensor V2 today! The world's first infrared face tracking camera.
Contact info
TrackHat Ltd., Unit 12, Keyford Court, BA11 4BD, Frome, United Kingdom
- james@trackhat.org
- www.trackhat.org
4.6
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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No reply for 7 weeks. Rubbish service.
I ordered on 28th June. At the point of ordering I was advised a lead time of upto 3 weeks. After 4 weeks I emailed and the automated reply suddenly said 4-6 weeks....but maybe 5. 7 weeks on and several emails later I've had absolutley no response or info as to when I will receive my order. Looking online it looks like im not the only one. I understand Covid has taken its toll on small businesses but the courtesy of an email to explain where my goods are etc wouldn't be hard. I feel like I have been scammed out of £70 plus.
5 August 2020
Unprompted review
Prior to purchase of a TrackHat questions were answered, after purchase James disapeared.…
Prior to purchase of a TrackHat Plus when I had questions regarding product James would respond appropriately. I purchased product including the tracking option. I have asked for the tracking info and status several times but James has not responded and conveniently disapeared. I suspect I just got ripped off of my $85 plus dollars. Very poor customer service. Still have not received product.
4 August 2020
Unprompted review
sale of Trackhat items appear to be a scam).
I purchased a Trackhat Plus head tracking kit on the 26 June, cost 86.50 plus shipping and Tax, paid through paypal.
To date i have had no products delivered, no form or attempt of communication from Trackhat, although i sent two emails , the last was a semi harsh e-mail requiring them to cancel the order and return my funds. ( I hope i am wrong , but the sale of this product appears to be a scam).
25 July 2020
Unprompted review
Horrible service
Horrible service! Bad 3d print that didnt allow trackhat cap to be turned on. was told to send back item so i did now im without product, without the money, ignored and had to pay twise for postal fees.
Dont risk it! Get another product!
13 May 2020
Unprompted review
Money paid, no trackhat, no solution. Rude customer care
Did not receive anything payed £78 for trackhat. Very poor and rude customer care. So far no solution at all. Dont order here!!!!
29 February 2020
Unprompted review
A low quality product and appaling customer service
Since purchasing the "Trackhat", it has spent more time being repaired , firstly for a dead diode and then the cheap battery housing collapsed preventing usb connection. Communicating with this company is almost impossible as there is no direct email address and the telephone just rings and no one answers. Although I have Post office "proof of delivery" having returned the defective hat to them they deny receiving it. Had I known track hates customer service setup I would have replaced my ageing "Track IR" with a new one, although more expensive track IR functioned exceedingly well and with excellent customer service. the old saying "you will remember the quality long after the price is forgotten" I am afraid that "Trackhat" has left a very bad impression.
1 July 2019
Unprompted review
Good product, terrible support.
Bought a TrackHat head tracking kit, the hat was too small for my head so I returned it, they kindly accepted it but haven't refunded as they promised, waited 18 days so far and no response from their support.
Now waiting for the PayPal dispute to finish.
The product they sell works but the customer support is terribly unresponsive.
29 July 2017
Unprompted review
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