Trackhat Reviews 

164
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I used TrackIR many years specially in flight simulations. Nowadays I use it in Sim Racing,.... Trackhat is an absolute step up! I absolutely recommend it!

Rated 5 out of 5 stars

A reasonably priced product that works very well. I recommend this to all flight/space sims that don't use VR. Using my new track sensor v2 every time I play Elite Dangerous in all different light... See more

Rated 5 out of 5 stars

No fuss delivery, quick and uneventful :). The product itself is fantastic (trackhat sensor v2), no matter what the lightning conditions are it works out of the box. I almost scratched the IR trackers... See more

Rated 5 out of 5 stars

No 1 is always functionality, however service is a very close No 2 and this product/solution/company offers both and more. I have used Tobii and TrackIR, the latter also a sound product for slow... See more

Company details

  1. Gaming service Provider
  2. Computer Hardware Manufacturer

Written by the company

Head and face tracking for PC games and sims. Works with FS2020, Farming Simulator, Truck simulator, Elite Dangerous, War Thunder, Star Citizen, and hundreds more! Check out the Trackhat sensor V2 today! The world's first infrared face tracking camera.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.6

All reviews

(164)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

Sensor stopped working, no response to help requests

I bought a Sensor V2 and it stopped working properly after a year. On the hompage is only a chatbot that does not reply and an email for developer contact, no answer on that front either. I'm now stuck with a 100€ 3D printed lump on my monitor, thanks.

31 August 2025
Unprompted review
Trackhat logo

Reply from Trackhat

Hi Felix, apologies for the confusion here, the problem is that the the contact chat on our website is actually an email based ticketing system, not a live chat! If you don't enter your name or email alongside the message, we are completely unable to respond to it. This is an issue with our website provider's system, and something that we are unable to resolve. Please use the chat tool again, using your name and email, and we will be able to respond to you within an hour.

Regards
James

Rated 5 out of 5 stars

Timely response to queries

Timely response to queries. Product works extremely well for me with no hiccups yet. Love that I don't have to wear anything for it to work.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Using the Trackhat V2 sensor is so immersive

The V2 sensor has been fantastic during long sessions. A integrated mounting system let me place it exactly and easily.

Love looking around the interiors, the combat awareness, and no more LED clips, wires or charging needed! Highly responsive so PVP is a sure thing.

It handled bright days and pitch black room no problem, massive upgrade on my previous tracking setup + LED clip.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

trackhat sensor v2 does what they say it does

Really happy with the product and with free shipping made it much more affordable considering I live in New Zealand on the other side of the world

Took 11 days to arrive from clicking buy
Sensor works well (but you have to do some tweaking in the software to get it how you like it)
Software is comprehensive and doesn't require too much figuring out

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support, device is amazing!

We had some shipping issues at first, but after contacting customer support my case was handled immediately and I received all the help I needed to get my SensorV2, shoutout to James!

The device itself is amazing, it basically turned my desktop into a giant VR headset, and I feel it's going to change the way I play games forever. No cables, no hassle, is very responsive and works almost immediately, it just needs a bit of tweaking in the settings to get it perfect.

I'm very happy and will be recommending the device to all of my friends.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Product

Bought 1 of the V2's just before xmas and was so impressed with it, I went back on and bought another for my brother. Works great with DCS and as much as I liked the cap version, this is even better and even more stable. Havent had a single problem with either of the items Ive bought. Would highly recommend at the price.

2 January 2025
Unprompted review
Rated 4 out of 5 stars

Works well with Warthunder

Works well with Warthunder. Too bad about the extra costs and delay for import from the UK to EU

24 February 2025
Unprompted review
Trackhat logo

Reply from Trackhat

Hi Erik, thanks for the review! Yes, sadly the UK leaving the EU has been a real challenge for us as we are too small a business to negotiate good deals with distribution partners. Hopefully we'll back back one day! ❤️🇪🇺

Rated 5 out of 5 stars

Excellent value. Easy to use

The hardware/ software was extremely easy and intuitive to set up and calibrate. After more than a month of significant use on Microsoft flight sim 2024i have had virtually no issues while using Trackhat. It has made the simulator much more immersive. While I have a fairly high-end system im not keen on VR at this time and I think Trackhat is as good as you can expect short of VR. Would recommend to anyone looking for an inexpensive way to level-up their gaming/simming experience.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Good Trackir replacement

I think this one is better than the TrackIR I had, that died. Pretty fast shipping across the pond. Packaging didn't survive fully, but the tracker was unharmed. Plugged in and worked immediately. Support video was easy, and fast to follow along getting settings right. Worked in MS2020 with no issues at all.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Trackhat is brilliant …

Trackhat is brilliant even though I had a problem at first my sensor was over exposing but one email telling the boss that I had a problem another to show him what was going on and he instantly knew how to correct and since then its been plain sailing fantastic 15 out of 10, a pucker piece of kit.

22 December 2024
Unprompted review

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