TRACKERSHOP LTD Reviews 

4,711
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally polite, knowledgeable, and consistently helpful when selecting the right security products and packages. Consumers also note that the installation process is exceptionally smooth, highly efficient, and performed by punctual professionals who thoroughly explain how everything works and answer questions. Though some customers experienced issues, communication difficulties and delayed responses were frequently noted after completing their initial purchase. A few people mentioned that getting support or arranging fitting dates proved frustratingly difficult due to unresponsive customer service teams and busy schedules.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and punctuality... See more

Service

Reviewers highlight positive aspects of service, noting that engineers arrive promptly and handle... See more

Product

Users describe positive interactions with product, expressing happiness with items like trackers and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting faultless and seamless interactions... See more

Customer service

Consumers find customer service to be positive and helpful, noting that representatives are knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Trackershop to purchase a tracker/ghost immobiliser/dashcam package for my new car. I spoke to Yas who was very helpful, he talked me through various options so that I selected the right... See more

Rated 5 out of 5 stars

Mike was superb, rang my prior to visit to offer a time slot. Arrived on time, explained what he was doing & why did the instillation in a certain way. Once fitted he demonstrated how the system a... See more

Rated 5 out of 5 stars

Mike G fitted my immobiliser very swiftly after arriving at the accurate time he told me. Went through the demonstration/instructions in very clear detail too

Rated 5 out of 5 stars

Genuinely a great group of people. I made several changes to my order over a few weeks before installation and all handled well. My installation engineer, Edson, was super knowledgeable which was go... See more


Company details

  1. GPS Supplier
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. Car Security System Installer

Written by the company

Trackershop is the leading online retailer for your GPS tracker requirements providing the most accurate and cost effective products available on the market. Whether you need insurance approved trackers, a fleet tracking system or devices to help you monitor and secure any assets, Trackershop offer the most comprehensive range of GPS tracking products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,711)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SGH Excellent Service

SGHconnect reminded me of the apppointment to fit a tracker and on the night before their engineer Edson Dias notified me of a 2 hour slot the next day.
Edson arrived punctually within the slot and both his attitude and professionalism were excellent in installing the tracker.
Would highly recommend the installation service.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company!

What a fantastic company!
I spoke with Danny for advice and he couldn't have been more professional, friendly and knowledgeable.
No pressure selling, just good honest advice.
Fitting arranged quickly and I couldn't be happier!
Thanks,
Richard

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Ghost2 Immobiliser & Scorpion S5 Tracker

I enquired about getting an immobiliser and tracker fitted at Trackershop and had the pleasure of speaking with Jenny Williams. She was so professional and explained all about what would be best for my new car. She backed it up with a very well explained email detailing how and why and cost. Based on Jenny’s excellent call I went ahead with the purchase and made my order.
Thank you Jenny it was an absolute pleasure dealing with you…..
5* all day long

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Had my tracker installed by Edson Dias the other day. He was extremely efficient and so helpful in explaining how it all worked. Excellent service.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Harvey arrived on time and did a clean job of fitting the tracker and helped me set it up on my phone. All working and very pleased with the service of Trackershop.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor communication

Ordered an immobiliser and was given a date fitted for next week.

Engineer texted the day before and we reminded him there is a 1 hour window we have responsibilities. (the installation is between 08:00 - 18:00)

Never got a response so texted him again the next day but failed to get a response again.

Called him to tell him and he acknowledged the message. But guess what? They came at the time we told them we were busy and within 10minutes they said the office was kicking off and telling him he had to leave.

Made a few calls and finally got through to someone from a different department and was told that the booking team will get back to me by the end of the day.

Heard nothing back from them. Now I'm stuck. We've moved to a new house where the area is less secure and needed this alarm ASAP.

Worried the refund process will be troublesome now judging from other poor rated reviews.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Just want to say a big Thankyou to…

Just want to say a big Thankyou to Edson Dias for fitting my Ghost immobiliser in my new car. He is a fantastic guy, such good customer service. Im well pleased.
Everything was so professional and the installation was quick and no hassle to me at all. Definitely recommend getting him to fit yours.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Edison updated me the evening before…

Edison updated me the evening before the appointment and when on route. He worked in a very tidy and professional way and walked me through the fitting and how the system worked He showed me how to activate the system and how to disarm it for services. Made the journey very simple. Very happy with the product and the professional approach to fitting it and care of the customer. This is what good service looks like.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Impressed

The technician arrived promptly, his name starts with “Ed”.
He fitted Autowatch Ghost 2 Immobilisers to two cars on a Saturday morning.
He was methodical, not rushed and did a great job explaining how the system worked.
Very impressed with the service.

16 May 2026
Unprompted review
Rated 2 out of 5 stars

Initial contact very good however we…

Initial contact very good however we had to rearrange fitting appointment and communication was not good at all. We made several phone calls and were promised call backs which never materialised. It took persistence to finally speak with someone who could immediately book appointment, so not clear what the problem was.

14 May 2026
Rated 5 out of 5 stars

Perfect transaction!

Perfect transaction, product explained thoroughly and made sure I had what was required for the job. Very polite and professional. I had a follow up call a week later just to make sure I was happy.

14 May 2026

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